Very poor Service.

I have had a Swiss army knife for over 15 years. One of the screw driver blades snapped off when tightening a screw. I looked on Victorinox website as they are the only UK service centre for the Swiss Army Knife products sold in the UK? The knife comes with a lifetime Guarantee against defects in material etc.

The tip of the blade snapped easily, so can only put this down to defective materials as it has never happened to me with ordinary screw drivers before?? So, I sent the knife by recorded delivery on 15th August 2016, back to the Victorinox service centre in Leicester for repair/replacement?

Five weeks have passed, and no sign of the knife so I called Victorinox to see what was happening? I was told the knife had only just been sent to Switzerland yesterday (21st September 2016??) and informed that it could take up to eight further weeks before it is sent back to me?

I questioned as to why it had been with Victorinox for nearly five weeks and that they had only just sent it on? They apologised for the delay couldn't give a reason and told me I'm looking at end of November now for return?

To say I am completely dissatisfied is this answer and level of service is an understatement!!! I wonder what the Swiss Army Knife company would say if they knew their one and only agent in the UK were treating their customers this way? Perhaps I time for change??

This level of service is very poor indeed, Victorinox need a kick up the backside I think, as I'm sure people who are considering purchasing a swiss army knife would be put off by their approach to after sales service.

Don't get me wrong, the Swiss Army Knife is a great product and well made, but the service in the UK needs questioning!