Xercise4Less Reviews - www.xercise4less.co.uk

★★☆☆☆
2.0 / 5
112
25% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid at all costs. Easy to Get in Nightmare to get out”

Written on: 28/01/2016 by MBibs (1 review written)

Bristol Experience: Beware his gym is very close to Fishponds (close to UWE) and appears cheap for students. However this company is untrustworthy. If you fail to exit your membership correctly (buried in FAQ), they will not contact you by text or email, choosing snail-mail. If this is to your prior year's address then the next you will find out about it is a bill for the "arrears" and £100+ "debt collection fee" from CRS (Credit Resolution Services). In my case £172. Ironically this is the… Read Full Review

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★☆☆☆☆

“Looking for a gym for the new year? DO NOT JOIN!”

Written on: 31/12/2015 by Conley407 (1 review written)

I have been a member at this gym for over 6 months now and I seriously would not recommend! It may be cheap, but you definitely get what you pay for! Staff are so rude, the membership was completely miss old to us! It is nothing like the description that the general manager provided us with! They try to enrol as many members as they can and cram them all in. As a result you spend more time waiting around for a free piece of equipment as apposed to actually using it. This is common at most… Read Full Review

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★☆☆☆☆

“Poor aftercare once they have you in their clutches”

Written on: 10/12/2015 by EveDouglas (1 review written)

Xercise4less is a strange organisation. Once you join everything seems to be handled online. The gymnasia themselves are poorly staffed in terms of numbers and availability, certainly in the Bristol Gym. When it comes to queries you are directed to a convoluted series of websites. If you log in to your membership website you get a cut-down version of the main website (aimed at luring people in) with where the only choices are to do with class booking. When I joined I had incessant emails for… Read Full Review

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★☆☆☆☆

“scammers rip you off with hidden contracts and charges”

Written on: 04/12/2015 by drsav (1 review written)

i JOINED the xercise4less gym due to a friend recommendation. A women danielle took my bank details on the phone and put them on 12 month contract without telling me any details, without taking my correctdetails not even a correct email address.... hence i remained oblivious to what terms and conditions and contract i was placed on... later on friend followed up and i finally recieved my membership email. I felt them suspicious from first day and decided to cancel. I called danielle and asked… Read Full Review

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★★★★★

“Epic space with boxing ring and fighting cage!”

Written on: 28/11/2015 by GymCat (1 review written)

This Hounslow gym is worth attending. Has got boxing ring and fighting cage. I felt inspired and motivated the moment I went there. Definitely well planned location of the exuipment. Gym is allocated in the heart of Hounslow. Easy access, affordable plus they do day passes. I' can recommend and attend. They have this vending machine with shakes too. I like the welcoming and friendly staff. Lockers available out of the changing room for penny's so no worries if you ain't got your padlock. No… Read Full Review

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★☆☆☆☆

“treat clients like rubbish”

Written on: 30/10/2015 by dawnshan1noland1 (1 review written)

After eventually getting into a class on kirkstall road because the classes are always full!! I came out with a bruised face after somebody hitting me in the face with a metal bar because they were so desperate to get their equipment as never equipped enough for the classes. I reported to reception but couldn't write it down because they were busy. Can never get parked because lack of car parking so cancelled my membership as I had never signed anything and all done over telephone and was told… Read Full Review

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★☆☆☆☆

“Do not join”

Written on: 29/10/2015 by Male27 (1 review written)

Please everyone do not join this gym you will regret it, I've had nothing but problems. At one point there was no drinking water for the four months I was there, and over 9 machines broke at one point for over 3 months, they was telling me the water in the toilet was drinking water, I proved them wrong. Took me months to cancel I tried loads of times I sent emails time after time with no replay, they kept making me promises that they would sort it and they never did, I ended up canceling with… Read Full Review

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★☆☆☆☆

“DO NOT JOIN”

Written on: 02/10/2015 by Exercise4lessripoff (1 review written)

Very similar to others' experiences, having trouble cancelling my membership from the Rotherham gym. I had written in as it states quite clearly on the website giving the mandatory 30 days notice, then cancelled my direct debits to receive a letter from Harlands within 48 hours stating that I had to reinstate my direct debit and that I had to contact them between 9am -1pm and 2pm -5pm to confirm reinstatement. Contacted the gym to be told that the letter I had written had probably been… Read Full Review

Janicehinzuk's Response to Exercise4lessripoff's Review

Written on: 23/01/2016

I've had a similar issue with this gym, after my year contract I came into the gym and cancelled my contract giving them the 30 days notice, like yourself after this I cancelled my direct debit and received a letter from garlands asking me to reinstate my direct debit, I contacted the gym who gave me a telephone number to call them, after this call I was assured that this would be the end of it but one month later I received another demand letter to reinstate and that I owed them gym membersHip, I called garlands again and was assured it would be sorted, I've now received another two demand letters and have contacted the gym asking for a letter confirming my membership cancellation which I was told was at the managers discretion, as you can imagine I am still waiting for this

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★☆☆☆☆

“STAY CLEAR "AVOID AT ALL COSTS" ”

Written on: 01/10/2015 by kingsown1 (1 review written)

I handed in my cancellation notice at the gym in july this year, i cancelled my dd and i am been hounded by harlands for payments for august, september and of course they are charging £25 admin fees on top of each letter, threatening legal action against me blah blah blah do not join..... You can never leave… Read Full Review

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★☆☆☆☆

“Cannot get membership cancelled”

Written on: 01/10/2015 by Murphyyn225 (1 review written)

My son joined on line, accidentally 3 times. He thought that he had only joined once, went to the gym Xercise4less at Wigan twice and requested that his membership be cancelled. He later finds out that 3 membership subscriptions have been taken from his bank account, direct debits were cancelled. We went to the gym and spoke to the manager who gave 3 slips to cancel the memberships and said that he would contact Harlands, who keep sending letters claiming £25 administration fees on all 3… Read Full Review

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★☆☆☆☆

“DO NOT JOIN THIS EXCUSE OF A GYM!!!!”

Written on: 28/09/2015 by MarleySerrano (1 review written)

******READ******* Anybody thinking of joining xercise4less...DON'T!!!!! I was a member for a year. When I first joined the gym I tried to go in several times. All times I was turned away due to different reasons - most of the time the roof caving in, or leaking or just generally being rubbish! They were so uninterested in this fact that they hung up on me twice!!!... After 12 months I used their online system to send a message stating that I would like to cancel my membership, gave my email… Read Full Review

Kateywest's Comment

Written on: 01/10/2015

I have just experienced this! I cancelling my membership
In branch in nov 14 as it was due to expire in Dec 14( having not used gym since May) I was told not to cancel direct debit as they would do it! Silly me didn't check
Bank and on June 15 monies were still being taken! Cancelled again in branch to be told no record of it in Nov so tough I won't get the £80 owed me back, and again not to cancel direct debit. Lo and behold July another payment is taken. I cancelled the direct debit thro the bank they reimbursed me! Now I'm being threatened with £207 bill! I am seeking advice and urge others to do the same! They have fee reign to our bank accounts ! Didn't realise I would have to prove I signed their cancellation form as I didn't realise they would loose it! Never been in debt so thanks xcercise for less!

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★☆☆☆☆

“Staffed by liars”

Written on: 26/09/2015 by Catalinag281 (1 review written)

Worst gym ever for customer service. I joined over a month ago on a £4.99 deal. I only wanted the classes and the staff member who signed me up swore blind the deal included classes. So I joined, got an online log in to book the classes and an email confirming the classes were included. So far so good right? Wrong. Booked the classes fine for 2 weeks then head office locked me out saying I had the wrong type of membership. I emailed them on facebook to complain, got a very rude reply they then… Read Full Review

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★☆☆☆☆

“xercise 4 less cowboy ripoffs ”

Written on: 23/09/2015 by craig244 (1 review written)

Do not join this gym .I have been trying to cancel for over 2 weeks making a number of phone calls and visits to the gym and still they havnt canceled .In the mean time i am getting debt letters from their partner company( HARLANDS ) telling me to set up my direct debit account or i will get charges added to my bill . I canceled within a 14 day cooling of period and now they are telling me they is no cooling of period .once you join your in for a year . they cant even run a gym which is why i… Read Full Review

Alanhoppy's Response to craig244's Review

Written on: 15/10/2015

I have ongoing problems with harlands and xercise 4less. Have home contents insurance which covers legal representation. Was told on a different issue by a lawyer that if you are not told of your right to cancel a goods and services contract within 14 days then your right to cancel is then extended to one year (12 months). This is law under the goods and services act 1982. If you are told you have no right to cancel. Then they are in breach of this

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Grumble15's Response to craig244's Review

Written on: 23/10/2015

Harlands are not their partner company. Harlands are a fincance company who collect payments for X4less and about 800 other companies.

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★☆☆☆☆

“The worst club ever! Do NOT join!”

Written on: 23/09/2015 by Faliyof (1 review written)

The staffs are very very very RUDE. The customer service is horrible. Never join this club. The manager of the club( in Thornaby) is the rudest person I've ever seen in my life. Do not join this club because you will definitely regret it… Read Full Review

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★☆☆☆☆

“Do not join”

Written on: 18/09/2015 by ctMcGarry115 (1 review written)

Terrible - cancellation form 'lost' ... paying for a membership that's not been used for a year after cancellation form handed in. No staff willing to help. Managers hanging up calls so not to deal with the problem passed from pillar to post. Do not join! Drinks machines empty for months once filled staff unable to help with giving change so machines can be used… Read Full Review

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★☆☆☆☆

“Too many hidden charges”

Written on: 17/09/2015 by 212Hanley (1 review written)

Gym wise this is a good gym, however the a,Lunt of hidden charges not even stated in the contract are rediculous. Try leaving this company and your hit with charge after charge after charge for not only cancelling, but also to have to pay for Xercise4less contract with Harlands (their credit company). If you ask where this is written even the staff say they do not know. It's definitely not written in the contract. So after being charged this fee one may think to write to the company… Read Full Review

Kateywest's Comment

Written on: 01/10/2015

I have just experienced the same thing and debt bill for 207 !!!! I'm taking it further !

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★☆☆☆☆

“How to cancel membership”

Written on: 16/09/2015 by gill31300 (1 review written)

After months of going round in circles trying to cancel membership and receiving numerous letters asking for more and more money, I eventually sent a recorded delivery letter stating that I would be suing them for damages, both psychological and monetary for not cancelling my membership, giving them 14 days to reply before Court action. I received a reply within a week saying membership had been cancelled and all additional charges had been waived. Sad state of affairs when you have to resort… Read Full Review

Kateywest's Response to gill31300's Review

Written on: 01/10/2015

Who did u send the letter to !the debit company or the gym?

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Gill31300's reply to Kateywest's Comment

Written on: 02/10/2015

I addressed the letter to the gym but sent copies to Harlands and everyone else involved. Very speedy response after that.

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Mic07K's Response to gill31300's Review

Written on: 11/01/2016

hi, I am experiencing the same problem as you, as a matter of interest how did you word your letter threatening legal action, Cheers

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★☆☆☆☆

“Impossible to leave without incurring exhhortionate...”

Written on: 05/09/2015 by ZaniyahCollins (1 review written)

Impossible to leave without incurring exhhortionate feels. Take advice… Read Full Review

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★☆☆☆☆

“Terrible staff! No clue what they doing ”

Written on: 04/09/2015 by Pisstakeers (1 review written)

My parter has now been a member for a year At the Benton site and tried to cancel the contract with 4 different members of staff! Not one of them passed the message on and got this job done! Meaning he is still getting charge for a membership he no longer even goes to! They make it impossible to cancel! Absolute joke! Saying they need a manger on site to do so and that they will pass on the message! But then there isn't even any record of him Cancelling it! Argh!… Read Full Review

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★☆☆☆☆

“WORST COMPANY KNOWN! ”

Written on: 03/09/2015 by 1967Castro (1 review written)

Xercise4less are a horrible company who purposely go out of their way to find faults in other members of staff and constantly make them feel like their job is at risk. Certain people like myself and others, constantly went out of their way to help the company, go th extra mile sort of thing, work overtime, very lengthy shifts without required breaks unless you asked them on more than 3 occasions and gave 1 hours notice at least because the manager 'forgets', forced to work in distressing… Read Full Review

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