Xercise4Less Reviews - www.xercise4less.co.uk

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2.2 / 5
28% of users recommend this
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Xercise4Less - www.xercise4less.co.uk

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Latest Reviews

★★★★★
Xercise4Less - www.xercise4less.co.uk

“Market leading in every way!”

Written on: 17/07/2014 by JulietteDonahue398 (1 review written)

So impressed with the size, quality and variety of facilities on offer at Xercise 4 Less. Membership just £9.99 per month as i get a discount with work and I can do over 100 classes per week! Loads of PTs on hand if I need any guidance and the reception staff are lovely even at 6am! Wouldn't change it for the world! … Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Club Managers on 16k basic..., Profit first customer...”

Written on: 16/07/2014 by 51Levesque (1 review written)

Of all the years using gyms I have never experienced a company so openly aggressive about having a cash first customer service last phylosophy (once they have you trapped into a contract). The work force are demotivated because the PT's are treated like work placement cleaners when on shift (even though paying high rent). Managers in the club start on 16k basic with unrealistic targets and constant daily conference calls (they should be out on the gym floor). Sales proccess is horrendous, miss… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Me and wife were keen to join this gym but the person...”

Written on: 09/07/2014 by Pereira108 (1 review written)

Me and wife were keen to join this gym but the person who made our registration not explained all the options just put us on 1 year contract, so no cancellation possible in between, My wife never received any email confirmation so we never got a chance to do an induction, in one week time i been to the gym for changing to the off time contract the lady said not possible!! you have to cancel contract and rejoin...so i will loose 34.99 the joining fee and admin fee!!! Got fed up with arguing… Read Full Review

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★★★★★
Xercise4Less - www.xercise4less.co.uk

“Excellent gym for the price”

Written on: 28/05/2014 by Gugute (4 reviews written)

I have been a member for over a year and having used different gyms before I cannot rate this high enough. £100 for 15 month membership (or current £9.99 per month including classes deal), Leed gym is massive, clean and I truly cannot fault it. Fantastic!… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“desparate”

Written on: 20/05/2014 by Kathyf59 (1 review written)

Hi, I noticed a large dd had being taken out of my account of 135 pound the name I was given by the bank was harlands my daughter googled it as im not a computer person.SHe told me it was a company that took the money on behalf of xercise4less.I RANG HARTLADNS THAT SAID ID HAVE TO GET IN TOUCH WITH EXERCISE4LESS AFTER 6 PHONE CALLS AND NO REPLY I OPTED FOR THE OPTION 4 MANAGERS LINE WHICH WAS ANSWERED.I explained to her I had no money apart from 39p which I have to feedmyself, daughter who is 4… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“ok if you want a fight! ”

Written on: 20/05/2014 by AhmadHastings316 (1 review written)

I have been a member of over 50 gyms due to moving around the country with work over the last 10 years , so I am a very experienced gym user. The x4l gym in Bolton has the worst atmosphere i have ever known - there is always an unpleasant edgy territorial feel (and I have been to a fair few rough gyms never known it this bad before). Too many men squabbling over the limited weights area (in.comparison to the number of members). it is otherwise an excellent huge gym with great facilities and… Read Full Review

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★★☆☆☆
Xercise4Less - www.xercise4less.co.uk

“New EK Gym - Sales Manager is Awful”

Written on: 16/05/2014 by Kyleighn384 (1 review written)

I cant believe how bad the sales manager attitude is. This is a new unopened gym and they are trying to get pre-sales but this manager was acting like a hitler to his team, whike they were friendly and helpful and trying assist. I experienced his telling everyone to sit at desks like school children , even though nobody was in other that me and all their systems were down, including phones. He then barked at them that phones were working, but clearly not as others weren't. They were then told… Read Full Review

Lesliex's Comment

Written on: 19/05/2014

Thank you so much for your feedback. We are looking into the situation and will assess this thoroughly. I can only offer you our sincerest apologies for the experience you had and will be looking into this.
We hope the experience hasn't put you off and that you are still working towards your fitness goals.

Kind regards,

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“AVOID WORKING FOR THIS COMPANY!!”

Written on: 04/05/2014 by Chasexi335 (1 review written)

I have never worked for such a money hungry ripoff company in all my life. They really are trying to rip off their Personal Trainers as much as their members. Not only do you pay weekly rent but you pay a £200 "licensing fee" that you sign that says if you do not give 4 weeks notice of your leaving you will be charged £400, on top of this you work hours and do classes. Not only are you treated like a second rate employee while on shift, there is zero support network for the PTs and from… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“to avoid!!!!”

Written on: 25/04/2014 by LeilaGallagher38 (1 review written)

for everyone make sure this goes around, never get a membership there as they are just a band crocks, I paid to cancel my membership in October and even talked to a manager that told me everything was close and now, 6 month they are asking me to pay a big amount of money for a membership that I cancelled 6 month ago and a gym that I haven't even put a feet in it so be aware its better to pay a little bit more for a good gym than going somewhere where all they want is your money with a rubbish… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Took out a 12 month contract at the leeds gym for £10...”

Written on: 25/03/2014 by misssupersaver (1 review written)

Took out a 12 month contract at the leeds gym for £10 per month. At the time was told if my circumstances change it was really easy to get out of, with no mention of any fees. Was also told that the Leeds South gym was opening in the next 2 to 3 months and would be opening on a site next to the whiterose centre, which was the deciding factor for me to take out the contract as its closer to my house and I could move my existing contract to that gym. To cut a long story short this was all just a… Read Full Review

Boadie1969's Response to misssupersaver's Review

Written on: 08/05/2014

With you on this one, I have called and left 5 voicemails at the gym on Kirkstall Road & not one messaged has been answered....shocking customer service. Do you have the head office contact info?? Just tried googling it

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Misssupersaver's reply to Boadie1969's Comment

Written on: 03/06/2014

Hi the head office is at the Leeds site.

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★★★☆☆
Xercise4Less - www.xercise4less.co.uk

“basic”

Written on: 23/03/2014 by derek1962 (1 review written)

its basic, very basic, but remember its only ten pounds,and you get your ten pounds worth… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Feeling ripped off!”

Written on: 17/03/2014

I joined Xercise4Less in November 2012. I didn't use my membership so decided to cancel my DD following my final payment of a twelve month contract. Since this I have been hounded by Harlands and CRS via phone and text, even being threatened with Bailiffs by text. I have proved to all concerned that I made 12 payments, that I haven't used the gym and could not understand why they insisted I owe them £221.43, considerably more than the £14.99 per month fee originally agreed. The gym and… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Never join this gym!!!”

Written on: 12/03/2014 by Samb234 (1 review written)

Horrible place, cant cancel your membership due to contract you supposed to recieve by email, which we never did. Harassing you with emails and texts. Awfull , wish never join it from the start. There is a catch wirh their paper work , about 12 month contract. Dont ever join it!!!!!!!!!… Read Full Review

Lesliex's Comment

Written on: 13/03/2014

Hi,
I work in Head Office for Xercise4Less, sorry to hear about your experience. If you'd like to discuss it please feel free to email me with details of what happened and I'll look into this for you.
Kind regards,
Leslie

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Unfaircontractterms's Comment

Written on: 18/03/2014

There can't be a legally enforceable contract regarding membership length or cancelation penalties because there isn't an express contract in place which outlines the terms. The only contract that can exist is an implied one - e.g. the gym bills you every month in return for you accessing the gym and using the facilities.
I'd just tell the gym you no longer wish to use the facilities and then cancel your direct debit and ignore all communication from Harlands. They cannot enforce anything. If the communication gets out of hand then I'd simply report them for harassment.

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Fialka09's Comment

Written on: 18/03/2014

Well thats exactly what we did, since october 2013 visited gym once, didnt like it from the start, the way its been done etc. Was still paying for another 3 month without going thinking i will have another go or think about it. Cancelled direct debit in February , thats when all phone calls started saying we have contact by email. Started to say we will be reported to Harlands and they will prosecute for all debts. So avoiding all that we had to pay 35 pounds to terminate contact we never thought we have from the start. Gym representative was sitting down for weeks in another gym we used to go and was promoting exercise for less as a new low cost gym coming to town. Never mantion any paper work or cooling off period when you can still cancel it. So my main alert is that they should be more thinking of customers awareness of terms and conditions instead of harassing you and then start talking about your contact. Customers should be informed from day one about all this

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M1Yorkshire's Comment

Written on: 16/03/2014

I second that, i was a personal trainer at xercise4less and completely done me over and management didnt have a clue what they was doing, attempted to contact the guy i needed to speak to at head office and always got fobbed off and lost my business and all my clients wanted to cancel because of this and change gym and they wouldnt let them same again due to contract! Wouldnt recommend this place as they only care about money and nothing and no one else!!!!!!

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“also being ripped off”

Written on: 14/11/2013 by RobGillespie (1 review written)

i had a pretty good year at Xercise4Less but when i decided to leave is when the bad service started to happen. i turned up one day i couldnt get into the gym, i was told my contract had expired and that i would need to renew at a higer rate if i wanted to continue using the gym. I decided against it. now 10 months later im getting threatening letters from HARLANDS who manage their finaces. apparently my direct debit has failed for the last 2 months. I contacted them telling them i no longer… Read Full Review

Xercise4Less's Response to RobGillespie's Review

Written on: 19/11/2013

Hi, we know you've been in touch on Facebook and emailed our admin team. Please could you email us with the outcome of this. Thanks, Xercise4Less

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Robgillespie's reply to Xercise4Less's Comment

Written on: 20/11/2013

the outcome is that you are refusing to refund the money to me because i didnt give you written notice.

i didnt notify you because you notified me that my membership had ended...

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Leegl100's Response to RobGillespie's Review

Written on: 19/11/2013

I am disgusted with this outfit, I joined along with my wife and son on the basis it was pay as you go by DD, no hassle if you wanted to cancel. The lady who signed us up was more interested in me recommending people, which I did supposedly in return for free membership, which of course never materialised. We paid £30 a month for over 12 months but then decided to cancel. It was a combination of factors at the Wigan branch, we had lost interest as it was so busy my wife couldn't get in the classes and whenever I decided to go I couldn't actually park as it was full. We had only left it going because our son went with his friends after school, he then broke his elbow playing rugby and had to have reconstructive surgery so couldn't go to the gym.

I contacted them and they were sympathetic and told me I just needed to cancel my DD's and they would cancel our membership. I have now started receiving threatening letters from Harland's, I had no idea who they were. I have spoken to them and explained, they are completely disinterested and have now started sending debt collection letters, first one to our 17 year old son. This is obviously unenforceable given his age but their practices are a disgrace.

I will fight this nonsense but I will never go near this gym again, oh and the 27 people they put through as my recommendations will also be advised of this as well as my local Councillors and the Wigan press.

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Robgillespie's Response to RobGillespie's Review

Written on: 19/11/2013

the outcome is that you are refusing to refund the money to me because i didnt give you written notice.

i didnt notify you because you notified me that my membership had ended...

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★★★★★
Xercise4Less - www.xercise4less.co.uk

“Good gym for us ladies”

Written on: 13/11/2013 by pineapple1005 (1 review written)

I have a membership at Wakefield and Leeds. I love them both!! The classes are good, for women the fitness studios are great as they have loads of equipment like kettlebells, barbells and medicine balls in big open spaces, I actually prefer to train in the fitness studio than the womens only and I was one of these people who really hated gyms before I joined Xercise4Less. The atmosphere is dead friendly so you don't feel intimidated. … Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Have been ripped off”

Written on: 13/11/2013

Payed a personal trainer who worked in the gym 200 pounds, now they have left with out giving me any money back. Didn't even have chance to do 1 session with them. Spoke to the gym a number of times to claim my money back and they say they can not do anything about it as all personal trainers are self employed but wasn't told any of this when I signed up for it. Feel disgusted with a well known gym to treat people that way… Read Full Review

Pineapple1005's Comment

Written on: 13/11/2013

I was in a similar position, I had paid up front for a Personal Trainer and they left but I contacted Head Office they were very helpful and issued me with the PT's contact details. I emailed the PT politely and they offered a refund so I was happy with this. I still use Xercise4Less just will make sure if I get a PT in the future they agree to refund any up front payments should they leave.

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Feel cheated.”

Written on: 01/08/2013

Had a terrible experience at Leeds. I had booked a "free day pass" which as their website stated "Want to try Xercise4Less' fitness facilities FREE for the day? Simply fill out the form and a member from our team will then call you to arrange a FREE Day Pass." I arranged to meet a member of staff, who confirmed it by phone half an hour before. When I got to the gym, I was told she was too busy, and had sent a trainee who proceeded to show me around for less than 5 minutes, then took me to a… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“Terrible Gym ”

Written on: 29/07/2013

I went to cancel my gym membership at the Bolton base gym because I could no longer afford it i was told it was £15 to cancel so i went back a week later when i had the money and when i went in the woman was really polite until she found out i was cancelling, i was then told it was actually £20 to cancel and i told him i was told a different price but he wasn't listening. While paying there was 2 other members of staff there who were laughing at a woman doing an exercise class there which i… Read Full Review

Joepeteh's Comment

Written on: 30/07/2013

I've been going on an off to the Leeds branch since Feb 2012 when it opened. Never had a problem, staff are friendly and full of energy. Surprised you said that staff were laughing at someone cause I always find the staff welcoming to anyone of all ability. I think you always see any gym with negativity when you cancel.

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Nataliejane's Comment

Written on: 30/07/2013

To be honest i don't think that comments true because I wasn't cancelling due to having negative thoughts about the gym I was cancelling because I couldn't afford it and I was looking to hopefully join after Christmas again. Every branch is different but when I wrote my thoughts on Facebook I've had a lot of people reply back saying they were treated in a negative way when cancelling and there having trouble with money issues through the Bolton branch.

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X4Lbolton's Comment

Written on: 18/03/2014

Hi, I know this was quite a while ago however I am sorry to hear you have not been provided the services Xercise4Less always aim to achieve as The Peoples Gym. Did you manage to get in touch with anyone?

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★★★★★
Xercise4Less - www.xercise4less.co.uk

“Great Gym - Great Facilities! Comes highly recommended! ”

Written on: 17/05/2013

I moved over to Xercise4Less from my previous gym about 6 months ago and the results which I have seen over that time have been awesome! Initially I would just train on my own, may be three/four times a week, and this did allow me to lose the weight I wanted. However I had a goal to begin gaining more strength and muscle mass to benefit my hobbies, but on my own didn't seem to make much of a gain. Therefore I had a chat with one of their Personal Training team about my goals, and I have to say… Read Full Review

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★☆☆☆☆
Xercise4Less - www.xercise4less.co.uk

“CCTV WIPED CLEAN”

Written on: 09/05/2013 by Leeward9111 (1 review written)

i had my locker with a padlock on broken into while i was training. i reported it to reception and the girl on reception was very helpful, she emailed the manager who finishes work at 6 with what had happened and left my number for her to ring me. I am still waiting for that call. i phoned back 4 times through theday and still not available to talk to. The police went in and asked for a copy of the CCTV doing so they can get the surveilance team to look through it. This was 3 weeks ago and they… Read Full Review

Mightypotato's Response to Leeward9111's Review

Written on: 01/11/2013

My locker too was broken into, ironic how the CCTV was deleted at the end of the month for the new month (half way through a month). Other BS's I've had include paying £40 to cancel my 12 year 'deal' which the woman explicitly said wasn't a contract and I could leave but yano... Most of the machines weren't working, the showers we disgusting, smelt like the type of place rats would infest. I was treated like a customer until I gave over my £34.99 for the first month and immediately after she started o text her friends whil I asked where do I go now? Where is the changing room and what's my pass code thing to get in. Like I said, I thought it was just her so thought non of It, and I created a 12 month account and after 2 months I realised it wasn't working, so the same woman that said its not a contract said it IS. And I had to pay £40 + £5 for every month remaining. Soon after this I realise that my bank had been going low, and I see that they had taken 3 lots of 35.99 out from my previous account and 3 lots of 9.99 pulse 25.99 as a deposit which she said that there wasn't Gonna be one for the current time.

Terrible, honestly, don't go. It's your loss if you do, and I wouldn't care if you read this and still think nothing of it. Most of
The reviews are set by there own staff which is why you see the occasional 5star.

All in all.. Massive waste. I don't mind losing the money in my wallet, but when they so bluntly cheat you out of it and when you try to stand your ground "garlands will come and take home possessions"... Anyway, you learn from your mistakes, so I hope you learn too.

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