Written on: 14/11/2013 by RobGillespie (1 review written)
i had a pretty good year at Xercise4Less but when i decided to leave is when the bad service started to happen.
i turned up one day i couldnt get into the gym, i was told my contract had expired and that i would need to renew at a higer rate if i wanted to continue using the gym.
I decided against it. now 10 months later im getting threatening letters from HARLANDS who manage their finaces. apparently my direct debit has failed for the last 2 months.
I contacted them telling them i no longer went to that gym because my contract had ended. and questionned why they had been taking the money out of my account since march.
I then contact the 'lovely' people at the leeds branch and was informed that I must be mistaken and they will not be refunding the money owed to me. And although they are not in the wrong, they will ensure that there is no more contact from HARLANDS.
Apparently to cancel my contract i need to send them a letter, i didnt want to cancel my contract, i was informed by them that it had ended yet they still refuse to pay the money they have wrongfully taken from my account since THEY ended my gym membership.
this place is not bad for the money, but dont you dare leave and join a more well equipped gym as they will try and rip you off.
guess its my fault for not checking my bank statements sooner but some of the worst customer service i have experienced.
Keep my £60, i dont need it. but trust me, it will cost you more in the long run!!
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