Virgin Active Romford

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lsebabe's review of Virgin Active Health Clubs - www.virginactive.co.uk

★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Virgin Active Romford”

Written on: 23/07/2013 by lsebabe (5 reviews written)

Joined for few months on a 'no contract' basis after having baby. Joined as gym opened late in the evening which suited me as tried to fit a workout into my hectic days. Arriving with over an hour till closing time i would find 90% of machines turned off... Not exactly welcoming. On one workout i had a member of staff giving the running machine next to me a 'deep' clean with the antibac spray. Ensuring it was spraying into the air as i was struggling to finish my workout...The gym was all but empty and i think it was his subtle way of trying to get me out quickly... Not exactly polite :0( staff generally cocky, young and unfriendly... Who never bothered to speak and pass the time of day unless your in the 'in crowd'.
When i tried to cancel, i was told i didnt get it in before the 17th of the month. So was liable for a further £67... This was not pointed out to me when i joined. I asked specifically did i have to give a certain amount of notice and the sales person said no... Very misleading.
So if your thinking of joining... Dont bother, choose a proper gym with friendly and truly knowledgable, experienced staff.

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Realgymuser's Response to lsebabe's Review

Written on: 26/07/2013

I left this truly awful health club last autumn and joined a proper gym. You might be interested to know that one of the (many) reasons I gave in my cancellation letter was the highly intrusive cleaning. It would appear from your review that the arrogant, complacent staff at Virgin Active Romford took not a blind bit of notice and that this continues to be an issue for members.

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Lsebabe's reply to Realgymuser's Comment

Written on: 26/07/2013

Im glad its not me being unreasonable! thanks for the reply.. Ive been a member of many gyms up and down the country and have never once been showered in cleaning fluid whilst struggling to catch my breath during a hard workout... Its just poor manners above all else..? Such a great opportunity wasted... When you pay £67 a month in hard economic times,, the small things matter... What the staff should bear in mind is that less members means less staff.... Wake up and smell the coffee Virgin Active....

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