Pure Gym Reviews - www.puregym.com

Click here if this is your business
★★☆☆☆
2.5 / 5
64
34% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Pure Gym www.puregym.com - Ask a question now

Media Gallery for Pure Gym www.puregym.com

Pure Gym www.puregym.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Very disorganised - bad classes and customer service”

Written on: 20/04/2015 by april15 (1 review written)

I signed up with PureGym Lambeth as it is the closest to my place, but within a week I was already disappointed. It was mainly with the quality of the classes, which is what I use the gym for. I gave it 5 months hoping that it would get better or I would get used to it, but no improvement was seen. One too many times instructors didn't show up and there was no replacement, with no one to ask or no one who had any information in the gym, the only option was to give up. Other times the instructor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“It's cheap and the quality reflects it (Glasgow)”

Written on: 10/04/2015 by irvine0990 (1 review written)

I'm what most would describe as a "gym rat" but I'm a student and so £19 a month is as much as I can spend right now - that is the only reason I'm still at PureGym. It's infuriatingly busy. Obviously because it's cheap they need so much members to make up for it. I get it - but I still hate it. Never go on 5.30pm-8pm, you'll do more waiting around for weights and machines than actually use them. Or on a bank holiday. Or in January. Because there's so many people there's no sense of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Asifaonline's Response to irvine0990's Review

Written on: 10/04/2015

I am 62, and trying to book free classes but unable to do this online.plz help

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Irvine0990's reply to Asifaonline's Comment

Written on: 13/04/2015

I use their mobile app to book but you can book up to a week in advance and some classes e.g. spin, go very quick. You don't NEED to book as long as you turn up 10 mins early occasionally someone will cone into once the class is full who has booked,in which case they'd ask someone that isnt booked to volunteer to leave. So have another workout in mind just in case, I've only seen this happen twice though in over a year.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“pure gym milton keynes ”

Written on: 25/03/2015

I have been a going to pure gym since it openned took a month off when I tried to rejoin the website was down , I was in the gym lobby asked for asistance from one of the trainers who kept me there for a good 30 mins and told me that I have to go home and try later , I would expect in this day an age for a company like pure gym to have so kind of good customer services at least off a day pass as I wasted my journey ,top of this I sent an email to the manager who told me they only work online… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Cleanliness In Park Royal”

Written on: 23/03/2015 by Bainuk471 (1 review written)

I recently joined this gym, the equipment is good and good value for money, but there are no paper towels or cleaning sprays to clean the equipment. I never see an members of staff cleaning the equipment. Gym members use the gym and poor sweat all over the equipment which is never cleaned, its disgusting and not hygienic. I have been a member of previous gyms who supply paper towels and cleaning spray and each time you use the equipment you clean up after you, this has really put me off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disrespectful and rude”

Written on: 17/03/2015 by MeadowEngland (1 review written)

Today I was working out as normal in pure gym beafourt park birmingham, when I was approached by a member of staff asking me to leave the gym. He said that the "free Palestine" tshirt that I worn pretty much every for the last 4 month is offensive. He asked me to leave the gym because it may upset people or be offensive. So much for freedom of speech… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slavery”

Written on: 12/03/2015 by 218Watkins (1 review written)

• You don't get paid and work 15 hours • The expectations from managers are unrealistic • Force you to do far to many classes per shift, cleaning, maintenance and challanges, if you don't get round to completing all of this, they watch you through the cameras and sack you, but tell all of your colleagues first • No gaps in classes for setting up and for health and safety purposes • Dont manage the staff properly, sack you instead for minor things, tell all staff members before they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Nice, clean and great value”

Written on: 19/02/2015 by Kanevn296 (1 review written)

I've been using the Leeds North Pure Gym for around 2 months now- after a shocking experience at another, rival "budget gym". I am delighted with the clear, transparent membership policy and the value for money. The gym is well stocked, the venue is very clean and the staff are very helpful. I've used other gyms for a number of years and never paid for a personal trainer. However, I have now changed my fitness goals and I have booked a course of sessions with one of the personal trainers. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fvqeegqcf's Comment

Written on: 24/02/2015

it was full of prickes

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Dirty and miserable Luton”

Written on: 09/02/2015 by Thomasxo186 (1 review written)

Started great but then they changed the staff, got rid of loads of staff changed the manager and now the equipment is dirty you have to clean it before you can use it, the showers and changing rooms are filthy, the staff, when there are any there which isn't often look absolutely miserable and never speak, only good thing about it is it is 24 hour but as soon as another one opens Ill be changing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Leeds North - excellent !”

Written on: 09/02/2015 by Marathonman1000 (1 review written)

I joined a year ago and am so glad I did ! I do lots of running and just wanted to mix things up with some other fitness work. The gym is great,friendly,clean and the instructors are great and very supportive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“pure gym will decline if customer service not improved”

Written on: 31/01/2015 by NoahFox (1 review written)

When I first joined Reading, it was a lovely gym. Due to new management and money grabbing maybe from Head office I have had to walk away. Pg has brought even more paid classes,intro GRIT . The management have taken off popular classes or changed timings without consulting it's regular members that attend the class. This has caused upset, poor class attendance, or people going elsewhere. Paying the same monthly fee, but all classes free to members. Also other gyms consult members before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“PureGym City Centre North LEEDS. ”

Written on: 24/01/2015 by 1977Monroe (1 review written)

Important Feedback and Freedom of Speech may perhaps change the situation. With the New Management at Leeds City Centre North PureGym it was hoped that attitudes and Conditions would improve, at least that was the hope. Staff Performance. Gym Staff should remain courteous at all times, with paying members of the Gym no matter if they are not directly paying them for their 'personal training' they are in fact employees of PureGym and have a professional obligation towards all Gym Users at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marathonman1000's Comment

Written on: 10/02/2015

must be a different Leeds North gym I go to !!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Cancelling Policy”

Written on: 08/01/2015 by AnyaParsons443 (1 review written)

I had joined Pure Gym a couple of months ago with the intention of going with a friend. Unfortunately this did not come to fruition and I was part of another gym originally so decided to cancel this membership. I looked online to see how to cancel my membership and it was not hidden at all as many companies try to do in the hope you will give up! I also like how simple it is. Just purely cancel the direct debit. In regards to the facilities, I only used them twice however I found them to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No one care”

Written on: 07/01/2015 by shyriktank (1 review written)

I saw gym in Acton. It is big and looks really good. When I tried to get in and find someone who can show it to me but didn't get success in this simple thing.To get inside I need to be a member and enter member code, I didn`t find ring or any other way to call the stuff (I spent 10 min. trying to pay theirs attention or trying to get in). Normally I`m very patient so I decided that I`ll buy month membership and check how it will be. But I got confused with registration and AGAIN no one saw me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Assaulted by instructor!”

Written on: 19/12/2014 by WendyErskine1 (1 review written)

Joined Pure Gym to suit work activities. Am retired GB international athlete so still run and go to the gym x 5 weekly. Was alone in free weights area one morning doing squats with 80 kilos when a gym instructor appeared at my side and with raised voice starting sounding off about torn carpets in the corner of the room. Stunned by his tirade, when I understood that he was accusing me of tearing carpets, I told him I hadn't been in that area (which I hadn't) and when his irrational tirade… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“PureGym? Lol”

Written on: 17/12/2014 by 4Keating (1 review written)

Everything seemed good the first few days but where can I start? No privacy. The gym shower doors are made out of glass so it is see through. You can not lock the shower door so anyone can just randomly come in and see you naked. You can't leave your stuff inside the shower cubicle but outside hanging near the door so your stuff can get robbed and you will be walking around naked. They also lock the locker room and changing at midnight till 5am in the morning. Late night people? Don't even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer service”

Written on: 29/11/2014 by RubiPatterson27 (1 review written)

Absolute joke! Never anyone to speak to on the gym floor or managers lack of classes keep your money. I have cancelled, as the saying goes you pay for what you get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great online shop, one happy dog”

Written on: 29/11/2014 by Maizydog (0 reviews written)

Easy ordering process, however was not able to order over the telephone. product arrived very quickly and as stated on the website. My dog loves the jogging lead. Would most certainly use again and recommend to my dog owning friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great value for money and good equipment”

Written on: 28/10/2014 by perfectpeter1965 (5 reviews written)

I can't fault my local Pure gym, it's cheap and open 24/7. There is a good selection of equipment and it's never too busy to use what you want to use. I will keep going until the mrs says I've lost enough weight!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Class music playing at the same time as music on TV”

Written on: 20/10/2014 by Crockettug39 (1 review written)

It's basic, and the showers could be a bit cleaner, but that's what you would expect for £20/month and I'm not a clean freak. I used it for about a year and then cancelled. It was OK for a quick, basic workout. What has caused me to cancel is that when there is a class it has it's own music, which they crank up high (presumably to drown out the general music in the club). Because it's all in one room, this leaves others listening to both the general TV music AND the class music. Really… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking”

Written on: 01/10/2014 by Djeanpaulr (1 review written)

Pure gym Birmingham is shocking. If you join a gym you tend to either go before or after work and expect to at least be able to get on the equipment. Well not here it's like a cattle market. They seem to be more interested in getting people through the door instead of providing a decent quantity of equipment for the amount of people that are in there. The showers are shockingly not cleaned regualy. Chewing gum in there, pubes, mould you name it. I would highly recommend not joining this gym and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview