Pure Gym Reviews - www.puregym.com

Click here if this is your business
★★☆☆☆
2.3 / 5
119
31% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Pure Gym www.puregym.com - Ask a question now

Media Gallery for Pure Gym www.puregym.com

Pure Gym www.puregym.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Warwickshire Shopping Park Coventry”

Written on: 24/09/2016 by jamesn168 (1 review written)

Can only comment on the gym I go to, never been to another Pure Gym. For £10.99 a month for the first year can't grumble at that price, I think it goes up to £18.99 after, still great value and they don't tie you into a contract. Loads of equipment, always really clean. Never had to use the services of the trainers but they all seem very nice and are well qualified and very knowledgeable. Open 24 hours a day is great for me working nights and a load of free classes if you want them, for the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“teachers dont turn up for classes”

Written on: 11/08/2016 by hotchocolatelover (1 review written)

i belong to finchley n3 which only opened in april 2016, i love yoga pilates classes and most are during the day and only few in the evening when people who work can attend, on more than 2 occasions whole class is packed to the brim and there we all sit waiting for a teacher to turn up only to be told oh they got on the wrong bus and went to wrong gym and we can do a bit of stretching or the teacher simply forgets they have a class to take. its so bad and upsetting for the 30 so people waiting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“cramped ... with machines that are never repaired ...!!!”

Written on: 15/06/2016

The dressing rooms are too small with nowhere to hang your clothing & or bags. The machines frequently breakdown and lie there unfixed for weeks on end. However the worst thing is the constant desperation of the half-hourly recruitment adverts for new members. Perhaps if Pure Gym made a real effort to fix things and improve the facilities ... they would actually find people who want to "refer a friend" rather than suffer the boredom of the repetitive ads encouraging us to do so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Great Gym, abysmal customer service”

Written on: 07/06/2016 by enLarkin173 (1 review written)

The gym is great with excellent equipment and very clean. On floor fitness crew are much better than that experienced in other gyms. Was an old LA Fitness that has been fully refurbished and done very well The gyms are essentially automated which is fine if everything works. Its a bit odd at first but you do get used to it. If not, getting hold of customer service is hopeless. They run a system that charges you to call them then just puts you in a queue that doesn't move. If you email them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Motherwell pure gym”

Written on: 01/06/2016 by BriaMurdock (1 review written)

Unhappy looking staff, personal trainers being made to spend up to 90 minutes mopping and hoovering equipment. High turnover, all the best trainers seem to be leaving. Managers who seem disinterested, just sitting in the office when they aren't teaching classes. Some PTs don't teach classes at all, others hardly any. Timetable full of cycle and lbt and fatburn and some step classes that don't seem to be like step at all, more like a circuit/bootcamp. Classes being advertised on the app and when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Unpleasant atmosphere”

Written on: 17/05/2016 by YaritzaFraser (1 review written)

With ref to the Wandsworth Pure Gym: Rude and unhelpful staff. Always congested and way too loud. Bad atmosphere. I have been a member of a number of gyms in the last few years, and I do not feel comfortable at this one. A few members of staff especially have been rude to me. Will be cancelling my direct debit asap… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Southampton Central”

Written on: 15/05/2016 by CatherineSims (1 review written)

I've been going to the gym for a few months now, it started to be really boring, staff not friendly at all. First day I got there took me 10 mins to find someone to show me around. I have tried the grit class today, not interesting at all, as well, so I think I might just quit and go back to running around the block, at least I don't even have to pay for it!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Excellent value”

Written on: 09/05/2016

Stood at gym entrance for ages because I didn't know how to get in. Another member told me what to do not a staff member. I was booked in for spin and didn't know where to go I was wondering around until again another gym member told me as all the staff ignored me. Spin class was great and I enjoyed it but not because of the staff. The friendly experience was due to other gym members. This was pure gym Clydebank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Classes almost impossible to book ”

Written on: 07/05/2016 by lovetoexcercise (1 review written)

I attend the great portland street branch which of course you can imagine is extremely busy as it is. The classes open 7 days in advance for booking, however even if I try and book at 7am 7 days in advance the classes are all fully booked. I have to then try all day to check for cancellations and even if I managed to book sometimes you arrive and it's too full so you can get chucked out. The process needs to be better or at least host some of the popular classes such as spinning more regularly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer service whatsoever”

Written on: 06/05/2016

I signed up for pure gym full access membership at the Birmingham City centre location as my brother who's a member in wembley encouraged me to. I was so excited to start that I went in the next day. I had been sent a number code to my email upon sign up but assumed I would need to present it at a service desk or something, and then be guided through how the gym worked . Upon arriving at the gym I couldn't get in through the revolving door I stood there for a full 6 minutes looking like a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Not even average ”

Written on: 26/04/2016 by Reagan1234 (1 review written)

Overall unhappy with pure gym west! Machines are well over due replacement for example the rowing machine straps for your feet are so run down they slip!!!! Staff are rude, yesterday I was speaking to a member of staff about lost property and they stopped to turn around and have a full blown catch up with his mates. Classes are ALWAYS full, there's NEVER any space to do floor work ..... I often come hom unsatisfied with my workout because I couldn't do a simple squat..... In a gym. NOT worth… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pure Gym Bristol”

Written on: 11/04/2016 by emiline (1 review written)

Joined ages ago and at first loved it BUT, the last five times, ovver the last 4 months, I have got ready only to walk right back out again. They have the spinning right in the middle of the workout area and for at least 16 hours a week we have trainers on microhones screaming, tried again the other day, after being reassured something would be down about it for the noise level to have doubled, staff smirked saying oh thats only because we have two classes going on aat the same time. IS LIKE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Puregym's Response to emiline's Review

Written on: 13/04/2016

Thank you for your feedback. Can you please advise which club in Bristol you are a member of and we will look into this for you?
Regards
Member Services

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Criminals”

Written on: 07/04/2016 by Neal338 (1 review written)

Not only will they sign you up but they will also sign anyone up with a credit/debit card. No checks, no letters to address....nothing When i rang, they wouldnt even tell me which Pure Gym was joined, data protection, what a laugh............ Rude and unhelpful on the phone Idiots, their gym is 1 mile away and yet i have to ring 0845 number for conection charge and 4p a minute... clowns… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Puregym's Comment

Written on: 13/04/2016

Thank you for your feedback. I am sorry that you feel you have not been treated fairly and are not happy with the service we have provided in the past. If you would like discuss this matter further you can send us an email to us or call our local rate number.
Kind regards
Member Services

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“This is a Gym, not a leisure centre ”

Written on: 04/04/2016

This is what you called a proper "gym" not the main stream version of a Gym which includes saunas and steam rooms and Jacuzzis which you have to pay £40+ a month for! No, I am here for working out and a shower to clean off the sweat glands afterwards. Puregym is exactly that and at an unbeatable price. The PT'S are fantastic and know what they're doing, especially Aiden who will push you to your absolute screaming limits and punish you if you slack off, a proper gym with proper professionals… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dougalschum's Comment

Written on: 05/04/2016

I think you want to praise Aiden rather than the Gym

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Puregym's Comment

Written on: 13/04/2016

Thank you for your positive feedback. We are proud to offer great equipment and service at great prices. If you could just advise which club you are a member of we will be more than happy to forward your positive comments to the gym manager re Aiden.
Regards
Member Services

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ryanantor23's Comment

Written on: 16/04/2016

Pure gym Derby :)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★☆☆☆

“Be prepared to see people working out topless ”

Written on: 23/02/2016 by CollinLindsay (1 review written)

I went to the birmingham city centre one which is fine but what really annoyed me is that there was a guy in there exercising topless. What annoyed me even more is that the trainer/staff member walked past several times and didnt tell him to put his shirt on or leave. This sort of atmosphere is not pleasant for most of the other users. Im also none to impressed by the wy the so called personal trainer only seems to chat to women… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Puregym's Comment

Written on: 13/04/2016

Thankyou for your feedback, We are sorry that you were made to feel uncomfortable, this behaviour should not be allowed. We have forwarded your comments onto the gym manager to make him aware of these issues. Kind regards, Member Services

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“BAD FOR CANCELLATION OF MEMBERSHIP”

Written on: 21/02/2016 by hrHollis85 (1 review written)

I just had to send them a letter because they ignored my email to cancel member ship an took £23 and tell me its my fault for not cancelling the D.D - when I emailed to ask 2 weeks in advance and was ignored. Then 4 emails later still everyone is acting like they have a specific line to respond with or are bad A.I because nothing is a direct response - always deflecting or totally off point. I liked the GYM. I am totally dissatisfied to the point I am posting this on forums to let people know… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Puregym's Comment

Written on: 26/04/2016

In order to cancel a Pure Gym membership you do simply just get in touch with your bank and cancel the Direct Debit at least 3 working days prior to your next payment, it really is that easy. My apologies that you did not receive a response to several emails, we would be more than happy to look into this further for you. If you would like to discuss please contact Member Services.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“Staines pure gym”

Written on: 19/02/2016 by Munozbu449 (1 review written)

Whilst I believe this to be quite good value I will be leaving to go back to my old gym, I would rather pay more and feel comfortable. The weights room is very intimidating for females and the only place there is weight machines. The bases of the cross trainers are filthy. I was a bit concerned one Sunday evening that there was only one member of staff working and he was taking a class...my pin wasn't working so the instructor told me to find a cleaner to let me out as he would be in a class… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“pure Gym Cannock”

Written on: 17/02/2016 by Harris-Alt407 (1 review written)

I joined after Virgin active was closed. I've been a member of health Spas, Virgin Active, Esporta, Bannatynes , council ones and have to say you do get what you pay for, which is not a bad thing, I've paid up to 70 pounds a month previously. Pure gym is very good value, machine downtown is non existent and whilst not top of the range equipment, it is as good as the council gym, which are double the price. Showers clean and whilst the locker room reminds we of school, it is clean. Not done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Puregym's Comment

Written on: 26/04/2016

We are really pleased you are enjoying your time with us. If you feel that the volume of the music is too high the next time you are in the club just grab the gym manager who will be more than happy to discuss this with you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Appalling customer service”

Written on: 12/02/2016 by Teresa288 (1 review written)

Good price, and the range of equipment is good, but I would not recommend it. Having read some of the other reviews on here it seems poor customer service is universal at this gym! Someone made a racist remark to me, breaking gym rules, and despite it being on CCTV with me giving them the exact details and time, Pure Gym refused to speak to them about it, saying "we can't go around accusing random people." I also had to submit multiple complaints before anything got done, and when I emailed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude”

Written on: 11/02/2016 by AndreDrake487 (1 review written)

Pure gym bedford. Has some of the most arrogant male trainers I have ever encountered!!! I compleatly agree with the Obove review. Why does pure gym employ these types of trainers?? I don't even go near the weights area anymore I feel that i am being pressured to hurry off macihines when they are with clients. I thought this gym promotes people bettering them selfs its seems no different to any meat head gym trainers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview