Pure Gym Reviews - www.puregym.com

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★★☆☆☆
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Latest Reviews

★★★★★

“Excellent Value!!”

Written on: 06/12/2016 by colprimus (9 reviews written)

I've been using Pure Gym for years and have seen it grow to the huge organisation that it is, I have also seen it's business model evolve from unstaffed, zero classes with minimal interaction with the public to the fully staffed, full class timetable with friendly staff gym we have today. I have always found the staff to be very professional and attentive although we must bear in mind they have a strong focus on PT, if you require extra help and attention then perhaps you might consider that… Read Full Review

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★★☆☆☆

“Poorly run company ”

Written on: 29/11/2016 by Larson108 (1 review written)

After a month of joining the Lincoln gym it was evident that 50% of the people who thought they were training only came to text, I mentioned this to the staff but nothing has changed. I also contacted the Gym Manager and the head office but nothing. When people are texting you cannot use the equipment and on my last visit one male was wearing flip flops so for a company that thinks they are caring about you but in reality they are sitting back and racking the money in… Read Full Review

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★★★☆☆

“Management”

Written on: 26/11/2016 by Smithnl399 (1 review written)

Management skills need to be looked into and addressed at some locations, and management training required. They may know their fitness but are well below parr when it comes to management skills in relation to staff and also clients. Managers need to lead by example especially at Denton Branch. This needs looking into urgently… Read Full Review

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★★☆☆☆

“Good gym, poor service.”

Written on: 05/11/2016 by Jaylen253 (1 review written)

The gym experience itself is great, good gym, good facilities and an excellent price. Customer service from from the Pure Gym company leaves a lot to be desired. After freezing my account for a month, I was unable to unfreeze it online. No members area available, which had always been there in the past. So many phone calls and emails back and forth, with each one saying the same thing...log in and unfreeze in the members area. There is no members area.I don't know if they're making it so… Read Full Review

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★★★★★

“Very good gym ”

Written on: 30/10/2016

Me and my husband joined about a month ago, the gym is always nice and clear, the stuff are very friendly. I love the no contract I feel very comfortable when coming to the gym and this is great for me as this makes me want to come back more and do lots more to help me lose weight. I like to use the cardio exercise , there isn't anything I don't like about the gym. I think that it's worth the money. I would so recommend family and friends to join… Read Full Review

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★☆☆☆☆

“Poor management ”

Written on: 27/10/2016 by KristenBeebe (1 review written)

Very poor management. When I am trying to enter the studio to do my work out and they are telling me they will have meeting for more than 1 hour. They can do better go to the office to do their meeting… Read Full Review

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★☆☆☆☆

“With personal trainers are priorities in all gym...”

Written on: 15/10/2016 by AlissonNewman (1 review written)

I am a member of pure gym for more than 2 years now, and I must say that those who got personal instructors have priority over those members who doesn't have one. Personal trainers overtake the entire area to teach there clients. I always end up either waiting or skip equipments as you're not allowed to touch equipments simultaneously being used by personal trainers… Read Full Review

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★☆☆☆☆

“Took membership twice”

Written on: 09/10/2016 by Royceq99 (1 review written)

Joined for my son and saw few days later they had taken my annual fee twice. No response to email, rang and was promised a call back, nothing. Rang again and now told a refund will take 10 days! They've taken my money and now holding onto it. Appalling… Read Full Review

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★★☆☆☆

“DO NOT USE THEIR LOCKERS FOR ANYTHING VALUABLE”

Written on: 04/10/2016 by Yasmine469 (1 review written)

Several thefts from lockers with no sign of forced entry even when a good padlock is used. DO NOT LEAVE ANYTHING VALUABLE IN THEIR LOCKERS! … Read Full Review

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★★★★★

“Warwickshire Shopping Park Coventry”

Written on: 24/09/2016 by jamesn168 (1 review written)

Can only comment on the gym I go to, never been to another Pure Gym. For £10.99 a month for the first year can't grumble at that price, I think it goes up to £18.99 after, still great value and they don't tie you into a contract. Loads of equipment, always really clean. Never had to use the services of the trainers but they all seem very nice and are well qualified and very knowledgeable. Open 24 hours a day is great for me working nights and a load of free classes if you want them, for the… Read Full Review

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★☆☆☆☆

“teachers dont turn up for classes”

Written on: 11/08/2016 by hotchocolatelover (1 review written)

i belong to finchley n3 which only opened in april 2016, i love yoga pilates classes and most are during the day and only few in the evening when people who work can attend, on more than 2 occasions whole class is packed to the brim and there we all sit waiting for a teacher to turn up only to be told oh they got on the wrong bus and went to wrong gym and we can do a bit of stretching or the teacher simply forgets they have a class to take. its so bad and upsetting for the 30 so people waiting… Read Full Review

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★★☆☆☆

“cramped ... with machines that are never repaired ...!!!”

Written on: 15/06/2016

The dressing rooms are too small with nowhere to hang your clothing & or bags. The machines frequently breakdown and lie there unfixed for weeks on end. However the worst thing is the constant desperation of the half-hourly recruitment adverts for new members. Perhaps if Pure Gym made a real effort to fix things and improve the facilities ... they would actually find people who want to "refer a friend" rather than suffer the boredom of the repetitive ads encouraging us to do so… Read Full Review

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★☆☆☆☆

“Great Gym, abysmal customer service”

Written on: 07/06/2016 by enLarkin173 (1 review written)

The gym is great with excellent equipment and very clean. On floor fitness crew are much better than that experienced in other gyms. Was an old LA Fitness that has been fully refurbished and done very well The gyms are essentially automated which is fine if everything works. Its a bit odd at first but you do get used to it. If not, getting hold of customer service is hopeless. They run a system that charges you to call them then just puts you in a queue that doesn't move. If you email them… Read Full Review

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★★★☆☆

“Motherwell pure gym”

Written on: 01/06/2016 by BriaMurdock (1 review written)

Unhappy looking staff, personal trainers being made to spend up to 90 minutes mopping and hoovering equipment. High turnover, all the best trainers seem to be leaving. Managers who seem disinterested, just sitting in the office when they aren't teaching classes. Some PTs don't teach classes at all, others hardly any. Timetable full of cycle and lbt and fatburn and some step classes that don't seem to be like step at all, more like a circuit/bootcamp. Classes being advertised on the app and when… Read Full Review

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★★☆☆☆

“Unpleasant atmosphere”

Written on: 17/05/2016 by YaritzaFraser (1 review written)

With ref to the Wandsworth Pure Gym: Rude and unhelpful staff. Always congested and way too loud. Bad atmosphere. I have been a member of a number of gyms in the last few years, and I do not feel comfortable at this one. A few members of staff especially have been rude to me. Will be cancelling my direct debit asap… Read Full Review

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★☆☆☆☆

“Southampton Central”

Written on: 15/05/2016 by CatherineSims (1 review written)

I've been going to the gym for a few months now, it started to be really boring, staff not friendly at all. First day I got there took me 10 mins to find someone to show me around. I have tried the grit class today, not interesting at all, as well, so I think I might just quit and go back to running around the block, at least I don't even have to pay for it!… Read Full Review

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★★★☆☆

“Excellent value”

Written on: 09/05/2016

Stood at gym entrance for ages because I didn't know how to get in. Another member told me what to do not a staff member. I was booked in for spin and didn't know where to go I was wondering around until again another gym member told me as all the staff ignored me. Spin class was great and I enjoyed it but not because of the staff. The friendly experience was due to other gym members. This was pure gym Clydebank… Read Full Review

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★★☆☆☆

“Classes almost impossible to book ”

Written on: 07/05/2016 by lovetoexcercise (1 review written)

I attend the great portland street branch which of course you can imagine is extremely busy as it is. The classes open 7 days in advance for booking, however even if I try and book at 7am 7 days in advance the classes are all fully booked. I have to then try all day to check for cancellations and even if I managed to book sometimes you arrive and it's too full so you can get chucked out. The process needs to be better or at least host some of the popular classes such as spinning more regularly… Read Full Review

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★☆☆☆☆

“No customer service whatsoever”

Written on: 06/05/2016

I signed up for pure gym full access membership at the Birmingham City centre location as my brother who's a member in wembley encouraged me to. I was so excited to start that I went in the next day. I had been sent a number code to my email upon sign up but assumed I would need to present it at a service desk or something, and then be guided through how the gym worked . Upon arriving at the gym I couldn't get in through the revolving door I stood there for a full 6 minutes looking like a… Read Full Review

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★★☆☆☆

“Not even average ”

Written on: 26/04/2016 by Reagan1234 (1 review written)

Overall unhappy with pure gym west! Machines are well over due replacement for example the rowing machine straps for your feet are so run down they slip!!!! Staff are rude, yesterday I was speaking to a member of staff about lost property and they stopped to turn around and have a full blown catch up with his mates. Classes are ALWAYS full, there's NEVER any space to do floor work ..... I often come hom unsatisfied with my workout because I couldn't do a simple squat..... In a gym. NOT worth… Read Full Review

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