Pure Gym Reviews - www.puregym.com

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Latest Reviews

★★☆☆☆

“Not even average ”

Written on: 26/04/2016 by Reagan1234 (1 review written)

Overall unhappy with pure gym west! Machines are well over due replacement for example the rowing machine straps for your feet are so run down they slip!!!! Staff are rude, yesterday I was speaking to a member of staff about lost property and they stopped to turn around and have a full blown catch up with his mates. Classes are ALWAYS full, there's NEVER any space to do floor work ..... I often come hom unsatisfied with my workout because I couldn't do a simple squat..... In a gym. NOT worth… Read Full Review

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★☆☆☆☆

“Pure Gym Bristol”

Written on: 11/04/2016 by emiline (1 review written)

Joined ages ago and at first loved it BUT, the last five times, ovver the last 4 months, I have got ready only to walk right back out again. They have the spinning right in the middle of the workout area and for at least 16 hours a week we have trainers on microhones screaming, tried again the other day, after being reassured something would be down about it for the noise level to have doubled, staff smirked saying oh thats only because we have two classes going on aat the same time. IS LIKE… Read Full Review

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Puregym's Response to emiline's Review

Written on: 13/04/2016

Thank you for your feedback. Can you please advise which club in Bristol you are a member of and we will look into this for you?
Regards
Member Services

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★☆☆☆☆

“Criminals”

Written on: 07/04/2016 by Neal338 (1 review written)

Not only will they sign you up but they will also sign anyone up with a credit/debit card. No checks, no letters to address....nothing When i rang, they wouldnt even tell me which Pure Gym was joined, data protection, what a laugh............ Rude and unhelpful on the phone Idiots, their gym is 1 mile away and yet i have to ring 0845 number for conection charge and 4p a minute... clowns… Read Full Review

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Puregym's Comment

Written on: 13/04/2016

Thank you for your feedback. I am sorry that you feel you have not been treated fairly and are not happy with the service we have provided in the past. If you would like discuss this matter further you can send us an email to us or call our local rate number.
Kind regards
Member Services

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★★★★★

“This is a Gym, not a leisure centre ”

Written on: 04/04/2016

This is what you called a proper "gym" not the main stream version of a Gym which includes saunas and steam rooms and Jacuzzis which you have to pay £40+ a month for! No, I am here for working out and a shower to clean off the sweat glands afterwards. Puregym is exactly that and at an unbeatable price. The PT'S are fantastic and know what they're doing, especially Aiden who will push you to your absolute screaming limits and punish you if you slack off, a proper gym with proper professionals… Read Full Review

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Dougalschum's Comment

Written on: 05/04/2016

I think you want to praise Aiden rather than the Gym

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Puregym's Comment

Written on: 13/04/2016

Thank you for your positive feedback. We are proud to offer great equipment and service at great prices. If you could just advise which club you are a member of we will be more than happy to forward your positive comments to the gym manager re Aiden.
Regards
Member Services

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Ryanantor23's Comment

Written on: 16/04/2016

Pure gym Derby :)

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★★☆☆☆

“Be prepared to see people working out topless ”

Written on: 23/02/2016 by CollinLindsay (1 review written)

I went to the birmingham city centre one which is fine but what really annoyed me is that there was a guy in there exercising topless. What annoyed me even more is that the trainer/staff member walked past several times and didnt tell him to put his shirt on or leave. This sort of atmosphere is not pleasant for most of the other users. Im also none to impressed by the wy the so called personal trainer only seems to chat to women… Read Full Review

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Puregym's Comment

Written on: 13/04/2016

Thankyou for your feedback, We are sorry that you were made to feel uncomfortable, this behaviour should not be allowed. We have forwarded your comments onto the gym manager to make him aware of these issues. Kind regards, Member Services

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★☆☆☆☆

“BAD FOR CANCELLATION OF MEMBERSHIP”

Written on: 21/02/2016 by hrHollis85 (1 review written)

I just had to send them a letter because they ignored my email to cancel member ship an took £23 and tell me its my fault for not cancelling the D.D - when I emailed to ask 2 weeks in advance and was ignored. Then 4 emails later still everyone is acting like they have a specific line to respond with or are bad A.I because nothing is a direct response - always deflecting or totally off point. I liked the GYM. I am totally dissatisfied to the point I am posting this on forums to let people know… Read Full Review

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Puregym's Comment

Written on: 26/04/2016

In order to cancel a Pure Gym membership you do simply just get in touch with your bank and cancel the Direct Debit at least 3 working days prior to your next payment, it really is that easy. My apologies that you did not receive a response to several emails, we would be more than happy to look into this further for you. If you would like to discuss please contact Member Services.

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★★★☆☆

“Staines pure gym”

Written on: 19/02/2016 by Munozbu449 (1 review written)

Whilst I believe this to be quite good value I will be leaving to go back to my old gym, I would rather pay more and feel comfortable. The weights room is very intimidating for females and the only place there is weight machines. The bases of the cross trainers are filthy. I was a bit concerned one Sunday evening that there was only one member of staff working and he was taking a class...my pin wasn't working so the instructor told me to find a cleaner to let me out as he would be in a class… Read Full Review

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★★★★☆

“pure Gym Cannock”

Written on: 17/02/2016 by Harris-Alt407 (1 review written)

I joined after Virgin active was closed. I've been a member of health Spas, Virgin Active, Esporta, Bannatynes , council ones and have to say you do get what you pay for, which is not a bad thing, I've paid up to 70 pounds a month previously. Pure gym is very good value, machine downtown is non existent and whilst not top of the range equipment, it is as good as the council gym, which are double the price. Showers clean and whilst the locker room reminds we of school, it is clean. Not done… Read Full Review

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Puregym's Comment

Written on: 26/04/2016

We are really pleased you are enjoying your time with us. If you feel that the volume of the music is too high the next time you are in the club just grab the gym manager who will be more than happy to discuss this with you.

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★★☆☆☆

“Appalling customer service”

Written on: 12/02/2016 by Teresa288 (1 review written)

Good price, and the range of equipment is good, but I would not recommend it. Having read some of the other reviews on here it seems poor customer service is universal at this gym! Someone made a racist remark to me, breaking gym rules, and despite it being on CCTV with me giving them the exact details and time, Pure Gym refused to speak to them about it, saying "we can't go around accusing random people." I also had to submit multiple complaints before anything got done, and when I emailed… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 11/02/2016 by AndreDrake487 (1 review written)

Pure gym bedford. Has some of the most arrogant male trainers I have ever encountered!!! I compleatly agree with the Obove review. Why does pure gym employ these types of trainers?? I don't even go near the weights area anymore I feel that i am being pressured to hurry off macihines when they are with clients. I thought this gym promotes people bettering them selfs its seems no different to any meat head gym trainers… Read Full Review

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★☆☆☆☆

“Orpington Theft!!!!!”

Written on: 02/02/2016 by avHopper37 (1 review written)

my kit was stolen from a locker which was locked! I was a new member and it took me a long time to get the courage to join a Gym and was really enjoying my experience overall. It was upsetting enough but the way that the manager dealt with the issue was disgusting and 4 weeks later and after much distress and emails, the regional manager insulted me by offering me a one months membership free of charge!! and advised that I should contact the police. too little too late. Im done with PureGym… Read Full Review

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★★★★☆

“pure gym brighton”

Written on: 02/02/2016 by Ricky987 (1 review written)

I would like to thankthe person I dealt with for the class that he is currently running. There is always a great positive atmosphere and incredible energy. In my opinion the best teacher by far, including other gyms I have tried out here in Brighton. So thank you again… Read Full Review

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★☆☆☆☆

“Ridiculous Edinburgh QM PureGym...”

Written on: 31/01/2016 by 216Frost (1 review written)

A lot of useless rules, which they try to pursue to you occasionally (ends up of you being kicked out while you train!!!) After you have been told this particular rule, you can clearly observe that 40% of people don't obey it and nobody tells them anything. I find it annoying when i end up suffering and other people are free of worry. Of course, it does not happen too often, but occasionally the person I dealt with behaves like a girl, which is unacceptable by me. If you have other options do… Read Full Review

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★☆☆☆☆

“So sad ”

Written on: 27/01/2016

Pure Gym Bedford .Extreamly Rude arrogant attitude from trainers particularly the men which is terribly sad indeed! Makes attending heart breaking as Its took me so long to get courage to attend a gym after a long and ongoing battle with my weight as a lady I find it very hard not to be paranoid as it is Some staff simply Ignore us when with pt clients.I even over heard one trainer openly being rude about other gym user to a client like a school boy sniggering which is absolutely shocking he… Read Full Review

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★★☆☆☆

“Shocked ”

Written on: 27/01/2016 by WillowReyes (1 review written)

Pure Gym Bedford .Bad manners Rude arrogant awful to witness from trainers particularly the men which is terribly sad indeed! Makes attending heart breaking as Its took me so long to get courage to attend a gym after a long and ongoing battle with my weight. Being a lady of some age is not easy. Some staff simply Ignore us when with pt clients. I even over heard one trainer openly being rude about other gym user to a client like a school boy sniggering which is absolutely shocking he was a big… Read Full Review

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★★★★★

“Pure gym 5***** you get what you pay for”

Written on: 28/12/2015 by O'Grady427 (1 review written)

I have transferred my LAX membership to pure gym as they have recently bought over the LA fitness group. I have RAC club membership a muscle gym membership and Virgin club membership all with much better coustamer service than pure gym. However one of those memberships alone cost over 3 times the amount of the pure gym membership. You get what you pay for and under 20 quid for a gym open over 12 hours on a Sunday you have no right to complain ! If you want more from a gym pay more I… Read Full Review

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Puregym's Comment

Written on: 26/01/2016

Good afternoon,

Thank you for your positive comments, we strive to provide the best customer service we can here at head office !! We hope you enjoy your time with Pure Gym.

Kindest regards
Member Services

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Blunt90's Comment

Written on: 12/02/2016

You sound like a Pure Gym head office member LMAO.. keep writing fake reviews, we all know your customer service is 1*

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★☆☆☆☆

“Puregym City centre North, Leeds where impoliteness Rule!”

Written on: 26/12/2015 by JamesBoo (2 reviews written)

Puregym City centre North, Leeds where Bad manners and impoliteness RULE!!! We have been attending Leeds City Centre North puregym for a while and seen a steady increase to its highest level of Impolite behaviour, Rude ignorant indifference from trainers and management which is terribly sad indeed! Makes attending a huge challenge!! The staff simply Ignore us there is never any attempt to engage politely and show any degree of friendliness at this gym from gym employees. NOT A FRIENDLY GYM… Read Full Review

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Puregym's Response to JamesBoo's Review

Written on: 15/01/2016

Good Afternoon ,

We are sorry that you are unhappy with the services at Pure Gym Leeds North. Please give us a call here at Member Services or email us and we will be more than happy to look into your complaints more fully.

Regards
Pure Gym

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★☆☆☆☆

“Puregym City centre North, Leeds where impoliteness Rule!”

Written on: 26/12/2015 by JamesBoo (2 reviews written)

Puregym City centre North, Leeds where Bad manners and impoliteness RULE!!! We have been attending Leeds City Centre North puregym for a while and seen a steady increase to its highest level of Impolite behaviour, Rude ignorant indifference from trainers and management which is terribly sad indeed! Makes attending a huge challenge!! The staff simply Ignore us there is never any attempt to engage politely and show any degree of friendliness at this gym from gym employees. NOT A FRIENDLY GYM… Read Full Review

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★☆☆☆☆

“Staff who are entirely Unfriendly Surliness and contempt!”

Written on: 22/12/2015 by Gretchen1971 (1 review written)

Sadly this Gym Leeds city centre North has staff who are entirely Unfriendly and show surliness and contempt towards Gym Users here! No welcoming friendliness is apparent unless your paying a trainer directly then you get the false smile IF your lucky! Common Basic welcoming friendliness is so Badly needed but alas MISSING entirely and attitudes worsening making it very difficult to attend this gym at all! Sadly it appears that Management here are completely reluctant to change this attitude… Read Full Review

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Puregym's Comment

Written on: 15/01/2016

Good Afternoon,

We are sorry that you are unhappy with the services at Pure Gym Leeds North. Please give us a call here at Member Services or email us and we will be more than happy to look into your complaints more fully.

Regards
Pure Gym

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★★☆☆☆

“check prices carefully before joining”

Written on: 12/12/2015 by Sloane100 (1 review written)

Searching Google the Pure Gym information showed the joining price to be £10.99 a month with no joining fee. When I joined online that wasn't the price at all, it was £18.99 plus £15 joining fee. The price doesn't change to £10.99 after clicking on the 'JOIN' button (as I was told it would). Check the details of what you will be paying each month & the joining fee very carefully, that's what you are agreeing to. DO NOT take the cheap prices being shown as the price you will pay, it's the… Read Full Review

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Puregym's Comment

Written on: 21/12/2015

We are sorry you feel like you were misinformed re the prices during the sign up process. Our prices are constantly updated and unless you are actually on a gym page the prices displayed are from prices. Please contact us here at Member Services if you would like to discuss this further.

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