Pure Gym Reviews - www.puregym.com

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Latest Reviews

★☆☆☆☆

“Orpington Theft!!!!!”

Written on: 02/02/2016 by avHopper37 (1 review written)

my kit was stolen from a locker which was locked! I was a new member and it took me a long time to get the courage to join a Gym and was really enjoying my experience overall. It was upsetting enough but the way that the manager dealt with the issue was disgusting and 4 weeks later and after much distress and emails, the regional manager insulted me by offering me a one months membership free of charge!! and advised that I should contact the police. too little too late. Im done with PureGym… Read Full Review

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★★★★☆

“pure gym brighton”

Written on: 02/02/2016 by Ricky987 (1 review written)

I would like to thankthe person I dealt with for the class that he is currently running. There is always a great positive atmosphere and incredible energy. In my opinion the best teacher by far, including other gyms I have tried out here in Brighton. So thank you again… Read Full Review

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★☆☆☆☆

“Ridiculous Edinburgh QM PureGym...”

Written on: 31/01/2016 by 216Frost (1 review written)

A lot of useless rules, which they try to pursue to you occasionally (ends up of you being kicked out while you train!!!) After you have been told this particular rule, you can clearly observe that 40% of people don't obey it and nobody tells them anything. I find it annoying when i end up suffering and other people are free of worry. Of course, it does not happen too often, but occasionally the person I dealt with behaves like a girl, which is unacceptable by me. If you have other options do… Read Full Review

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★☆☆☆☆

“So sad ”

Written on: 27/01/2016

Pure Gym Bedford .Extreamly Rude arrogant attitude from trainers particularly the men which is terribly sad indeed! Makes attending heart breaking as Its took me so long to get courage to attend a gym after a long and ongoing battle with my weight as a lady I find it very hard not to be paranoid as it is Some staff simply Ignore us when with pt clients.I even over heard one trainer openly being rude about other gym user to a client like a school boy sniggering which is absolutely shocking he… Read Full Review

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★★☆☆☆

“Shocked ”

Written on: 27/01/2016 by WillowReyes (1 review written)

Pure Gym Bedford .Bad manners Rude arrogant awful to witness from trainers particularly the men which is terribly sad indeed! Makes attending heart breaking as Its took me so long to get courage to attend a gym after a long and ongoing battle with my weight. Being a lady of some age is not easy. Some staff simply Ignore us when with pt clients. I even over heard one trainer openly being rude about other gym user to a client like a school boy sniggering which is absolutely shocking he was a big… Read Full Review

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★★★★★

“Pure gym 5***** you get what you pay for”

Written on: 28/12/2015 by O'Grady427 (1 review written)

I have transferred my LAX membership to pure gym as they have recently bought over the LA fitness group. I have RAC club membership a muscle gym membership and Virgin club membership all with much better coustamer service than pure gym. However one of those memberships alone cost over 3 times the amount of the pure gym membership. You get what you pay for and under 20 quid for a gym open over 12 hours on a Sunday you have no right to complain ! If you want more from a gym pay more I… Read Full Review

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Puregym's Comment

Written on: 26/01/2016

Good afternoon,

Thank you for your positive comments, we strive to provide the best customer service we can here at head office !! We hope you enjoy your time with Pure Gym.

Kindest regards
Member Services

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★☆☆☆☆

“Puregym City centre North, Leeds where impoliteness Rule!”

Written on: 26/12/2015 by JamesBoo (2 reviews written)

Puregym City centre North, Leeds where Bad manners and impoliteness RULE!!! We have been attending Leeds City Centre North puregym for a while and seen a steady increase to its highest level of Impolite behaviour, Rude ignorant indifference from trainers and management which is terribly sad indeed! Makes attending a huge challenge!! The staff simply Ignore us there is never any attempt to engage politely and show any degree of friendliness at this gym from gym employees. NOT A FRIENDLY GYM… Read Full Review

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Puregym's Response to JamesBoo's Review

Written on: 15/01/2016

Good Afternoon ,

We are sorry that you are unhappy with the services at Pure Gym Leeds North. Please give us a call here at Member Services or email us and we will be more than happy to look into your complaints more fully.

Regards
Pure Gym

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★☆☆☆☆

“Puregym City centre North, Leeds where impoliteness Rule!”

Written on: 26/12/2015 by JamesBoo (2 reviews written)

Puregym City centre North, Leeds where Bad manners and impoliteness RULE!!! We have been attending Leeds City Centre North puregym for a while and seen a steady increase to its highest level of Impolite behaviour, Rude ignorant indifference from trainers and management which is terribly sad indeed! Makes attending a huge challenge!! The staff simply Ignore us there is never any attempt to engage politely and show any degree of friendliness at this gym from gym employees. NOT A FRIENDLY GYM… Read Full Review

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★☆☆☆☆

“Staff who are entirely Unfriendly Surliness and contempt!”

Written on: 22/12/2015 by Gretchen1971 (1 review written)

Sadly this Gym Leeds city centre North has staff who are entirely Unfriendly and show surliness and contempt towards Gym Users here! No welcoming friendliness is apparent unless your paying a trainer directly then you get the false smile IF your lucky! Common Basic welcoming friendliness is so Badly needed but alas MISSING entirely and attitudes worsening making it very difficult to attend this gym at all! Sadly it appears that Management here are completely reluctant to change this attitude… Read Full Review

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Puregym's Comment

Written on: 15/01/2016

Good Afternoon,

We are sorry that you are unhappy with the services at Pure Gym Leeds North. Please give us a call here at Member Services or email us and we will be more than happy to look into your complaints more fully.

Regards
Pure Gym

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★★☆☆☆

“check prices carefully before joining”

Written on: 12/12/2015 by Sloane100 (1 review written)

Searching Google the Pure Gym information showed the joining price to be £10.99 a month with no joining fee. When I joined online that wasn't the price at all, it was £18.99 plus £15 joining fee. The price doesn't change to £10.99 after clicking on the 'JOIN' button (as I was told it would). Check the details of what you will be paying each month & the joining fee very carefully, that's what you are agreeing to. DO NOT take the cheap prices being shown as the price you will pay, it's the… Read Full Review

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Puregym's Comment

Written on: 21/12/2015

We are sorry you feel like you were misinformed re the prices during the sign up process. Our prices are constantly updated and unless you are actually on a gym page the prices displayed are from prices. Please contact us here at Member Services if you would like to discuss this further.

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★☆☆☆☆

“to many members unfriendly, unclean,agrressive staff.”

Written on: 07/12/2015 by Larissat170 (1 review written)

At any one time you can not get on any weights at mansfield its over subscribed pack them in and dont worry about the rest of the members unable to get on equipment very unfriendly gym and one staff member aggressive looks angry all the time and is angry in is approach to members i would look for alternative and do not consider the 24/7 option its not worth it also polish seem to think they can just walk on equipment pushing you off ther and then people are getting fed up with it all and will… Read Full Review

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Puregym's Comment

Written on: 21/12/2015

We are sorry that you are unhappy with the service and cleanliness at PureGym Mansfield. Please give us a call here at Member Services or email us and we will be more than happy to look into your complaints more fully.

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★★★☆☆

“milton keynes Puregym ”

Written on: 04/12/2015 by Jamarionu235 (1 review written)

Puregym in Milton Keynes, is fantastic value for money....ive been a member for over a year and a half, the only thing I dislike is the staff, they are rude' and unfriendly with bad attitude's. The only one who is generally friendly and sincere is the general manager there.....I guess its the nature of people these days, good and kind people are hard to find!?!… Read Full Review

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Puregym's Comment

Written on: 09/12/2015

Good Afternoon,
Thank you for your review. We do pride ourselves on delivering great service in our gyms. If you would like to discuss this further please contact us here at Member Services.
Regards
Pure Gym

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★★★★★

“Pure Gym LEEDS North ,great !!”

Written on: 12/11/2015 by Valentinab458 (1 review written)

Been a member almost 2 year now. Its a great gym, good equipment, friendly ,supportive staff and great classes… Read Full Review

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Puregym's Comment

Written on: 20/11/2015

Thank you for the great review.
Regards
Pure Gym

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★★★★☆

“mrs”

Written on: 12/11/2015 by Blair252 (1 review written)

hi i leave in eccles im a fan of pure gym and the only gym we gotis the aspire cuncil one ore the pure gym in bury new road,all my frieds wish have a new pure gym in eccles,i hope that will be for soon. thanks… Read Full Review

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Puregym's Comment

Written on: 23/11/2015

Thank you for the great review. We are expanding all the time, so keep an eye out on our website.

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★☆☆☆☆

“Not My Problem”

Written on: 10/11/2015 by wozzer69 (2 reviews written)

Whilst Pure Gym was convenient with it's 24 hour opening and relatively cheap subscriptions be very wary of using one of their Personal Trainers (PT). Whilst PTs wear Pure Gym tops, take Pure Gym classes and introduce themselves through Pure Gym, Pure Gym will wash their hands completely if anything goes wrong with you and your PT. Our PT left Pure Gym without giving us all of the lessons and dietary advice that we had paid for up front. Pure Gym contacted us once then went totally quiet and… Read Full Review

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Puregym's Response to wozzer69's Review

Written on: 11/11/2015

I am sorry if you feel that your complaint was not dealt with, we take all complaints seriously. If you would like to discuss this further please contact us here at Member Services.

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Wozzer69's reply to Puregym's Comment

Written on: 13/11/2015

Your silence is deafening. As they say 'actions speak louder than words' and whilst you may try to portray a caring image your current actions of doing absolutely nothing says everything about you at Pure Gym. I feel that the public out there should understand the 'Real Pure Gym' not the false representation you try to present with your hollow rhetoric. I shall continue to expose your shoddy customer service via social media, blogs, word of mouth and other means necessary until such time as I see otherwise. I have already contacted you via Twitter and surprise surprise you have done absolutely nothing.

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★★★★☆

“Good equipment and opening hours”

Written on: 02/11/2015 by fgWebster38 (1 review written)

I go to the gym in Belfast Adelaide Street and the equipment is good - plenty of things to use. The price is relatively good too compared to other gyms and everyone just seems to get on with their session (no abuse or anything). Been to other gyms too and they are pretty much the same - in good shape and plenty of room. The only thing I can really complain about is the take-on process and the website. I didn't get the option to select what gym I wanted to use as my primary - but that was OK… Read Full Review

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Puregym's Comment

Written on: 11/11/2015

Glad you are enjoying your time with us. If the website allowed people to change their primary gym this would also change their price to the price of the new gym automatically. We prefer people to call Member Services to action this change so we can advise of payments and how it would affect their membership making these changes.

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★★★★☆

“Good equipment and opening hours”

Written on: 02/11/2015 by fgWebster38 (1 review written)

I go to the gym in Belfast Adelaide Street and the equipment is good - plenty of things to use. The price is relatively good too compared to other gyms and everyone just seems to get on with their session (no abuse or anything). Been to other gyms too and they are pretty much the same - in good shape and plenty of room. The only thing I can really complain about is the take-on process and the website. I didn't get the option to select what gym I wanted to use as my primary - but that was OK… Read Full Review

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Puregym's Comment

Written on: 20/11/2015

Glad you are enjoying your time with us. If the website allowed people to change their primary gym this would also change their price to the price of the new gym automatically. We prefer people to call Member Services to action this change so we can advise of payments and how it would affect their membership making these changes.
Regards
Pure gym

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★☆☆☆☆

“Pure gym too big for its own good!”

Written on: 22/10/2015 by rwFisher390 (1 review written)

Been a member for quite while now and absolutely loved the concept. No fuss 24 hour gym, nice! But Caught ignorant pt's at manchester bury new road laughing at a overweight customer. Absolutely disgusted! So I thought I'd go to urban exchange one night and omg! It was a health and safety headache with more weights on the floor than floor space! U get what u pay for people say but hey it's actually not that cheap anymore… Read Full Review

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Puregym's Comment

Written on: 26/10/2015

Thank you for your feedback.

If you could please contact us directly in regards to the incident at Manchester Bury New Road as this is not acceptable. We will investigate this fully.

In regards to the weights area in Urban Exchange I have passed feedback to the gym manager. We do ask members to ensure that you put your weights back in their original place when finished, failure to do so may result in your membership being terminated. This is stipulated in the Gym Rules.

Regards
Pure Gym

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★☆☆☆☆

“Poor customer service”

Written on: 22/10/2015 by Darrenbarkerton (1 review written)

Very immature young man working as a PT in the Coventry pure gym. I saw him stomping around like an angry adolescent muttering to himself. I also witnessed him throwing a customers shirt in the bin after yelling 'is this anyone's' rather than put it in lost property. He also had a go at another member of the gym for not putting away someone elses weights. He had the worst attitude and he should not be working here. I am now contemplating whether to cancel my membership… Read Full Review

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Puregym's Response to Darrenbarkerton's Review

Written on: 23/10/2015

Good Afternoon,

We appreciate your feedback and will take this matter further with the gym manager at Coventry. If you would like to discuss this matter further with us then please contact us. Member Services are available Monday to Friday 8.00am to 8.00pm & Saturday and Sunday 10.00am to 4.00pm or you can email us.
Regards
Pure Gym

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★★★★★

“Clean, good equipment, cheap”

Written on: 15/10/2015 by Daddyoftwo (1 review written)

Been a member of Manchester bury new road since it opened a year ago. No real complaints although a few niggles (only one water fountain and one hair dryer in guys changing room). Friendly staff. Spotlessly clean. Can always get on a machine. Very happy… Read Full Review

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Puregym's Response to Daddyoftwo's Review

Written on: 23/10/2015

Thank for the great feedback.
Regards
Pure Gym

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