Harrogate Nuffield

Nuffield Health www.nuffieldhealth.com
★★☆☆☆
1.6
11.0% of users recommend this
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Victoria209's review of Nuffield Health www.nuffieldhealth.com

“Harrogate Nuffield”

★★★☆☆

written by Victoria209 on 21/05/2016

Poor decision - So called new 'Company policy?' To only give out one towel to swimmers with long hair even though membership is not cheap. Surely they can manage a second towel to avoid long wet hair! This is ridiculous. If ones using the gym only, one would be sufficient. Members are supposed to enjoy their visit, relax and de-stress. Not be annoyed by unnecessary changes! Please have a rethink for your customers sake.

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Nuffield_Health's Comment

Written on: 27/06/2016

Dear Member,

Thank you for your feedback regarding the complimentary towel provision at the club.

We are not changing any terms or conditions at the club by enforcing the existing 1 towel per visit rule. Our website clearly states on our clubs home page that a complimentary towel is provided. Whilst we have offered a complimentary towel to you from the beginning of your membership, it is not a part of our terms and conditions as it is a service that we only provide in some of our clubs.

If you require more than 1 towel per visit then we do have an option for you to add an additional towel at a cost of £1 per visit. Nuffield Health launders more than 11 million towels per year at a cost of 3 million pounds and we have identified that on average members use 1.7 towels per visit. We are committed from both an environmental and charitable status perspective to monitor and improve this.

We do however appreciate your feedback and would like to apologise for any inconvienience this has caused you when this change was implemented on-site.

With regards,

Ben
Nuffield Health consumer care

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Concidius's Comment

Written on: 11/10/2016

Same issue at Farnborough; took weeks to get the towel contract set up; was always given two towels whenever I went there; this week suddenly with no notice or consultation it's one. With the wet dirty floors I always use the towel from the pool to avoid standing in it. But this and other stuff in my own review made me give my notice immediately, a joint membership; so their tight ass approach has lost them two full paying members.

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