A tired trap!

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Guest's review of Next Generation Health Clubs

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Next Generation Health Clubs

“A tired trap!”

Written on: 05/07/2013

I was (am) a member of Next Gen Perth South since it opened. In that time it has become run down and neglected. Staff have a poor attitude. When I moved to cancel my membership after 7 years, I was told I needed to give 3 months notice which has turned into 4 months. Contacting the club to try and stop the payments, I was told 'this is a head office thing' and 'I'll try and contact head office' I am yet to hear anything. Bitter pill to swallow after being a member for 7 years to fork out over $350 to leave! Avoid avoid!

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Annaperth's Comment

Written on: 06/07/2013

I am in exactly the same situation! I could not believe they require 3 months notice, I assumed it would be 1 month. I plan to look at the original contract to confirm this was part of the conditions when I signed up years ago. I mean really what happens if you move or unhappy with the service? I have written a number of complaints over the years and none get answered!! Terrible customer service! I am going to see if I can sit down with manager '& negotiate to 1 month...

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