Worst Customer Service Imaginable

LA Fitness Health Clubs www.lafitness.co.uk
★☆☆☆☆
1.3
8.0% of users recommend this
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kwMills341's review of LA Fitness Health Clubs www.lafitness.co.uk

“Worst Customer Service Imaginable”

★☆☆☆☆

written by kwMills341 on 29/08/2015

This is one of those instances you think only happens in the movies. My significant other and I had signed up for gym memberships and personal trainers through LA Fitness. When we signed up, we thought we were signing up for a month by month basis. It was never explained to us by either the Sales Rep or the Sales Manager who was called over to offer us a better deal we were signing up for a 12 month program. 13 days into our program, and two training sessions later, the unimaginable happened: We lost our jobs. No income. Both laid off.

Working for the entertainment industry, I knew I could find a new job within a few weeks. However, my partners industry isn't as forgiving. We pleaded with the gym to cancel and reimburse at least a portion of the sign up fees, and the Sales Manager insisted there was nothing he could do. If we wanted to opt out, we would need to BUY out. Paying for half of the unused training sessions for the YEAR. Well over $1,500, just to cancel, on top of the $700+ we had just spent signing up. We weren't pleased with his answer, and we asked for a customer service number. He was unwilling to provide us a number. Not just unwilling, he blatantly refused us. He went as far as saying there was NO Corporate number, and that if there was, they would be closed anyways seeing it was 5pm EST. Then he told us there wasn't anything THEY could do for us anyways. The way we were treated by this supposed Manager was unacceptable.

We had to look up a corporate number to call seeing the Sales Manager at our gym was refusing to be of any help. We called and called, and no one offered a single solution saying, "Well, you signed a contract. Sorry," as if these people had never heard of an Extenuating Circumstance. We were finally put on the line with an Avalon, saying they'll look into our account and get back to us. It's been two weeks, without a single call from corporate besides the billing department telling us they cannot bill us. What a shame!

I decided to call myself, pleading with the customer service reps that if we do not receive some sort of refund, we'll not only default on our payments to LA Fitness, but we'll lose the roof over our heads as well. Of which, the rep's reply was "It's not LA Fitness putting you on the street," as if that was some sort of consolation. 72 hours over a grace period, and LA Fitness refuses to help. What was offered, we would have our memberships cancelled and no further billing department calls would occur. We spent over 700 dollars on training sessions and memberships, of which, we used 2 hours of training each, and 5 entries into the gym. We had signed up for 8 one hour sessions a month total. Basically, we only used half of our months training sessions, and are now being told we will not be reimbursed for the remaining half due to contractual obligations.

The unwillingness to help someone in need. The awful treatment we received from the Sales Manager at the gym here in Casselberry, FL. The ineptitude of the customer service department. All prime reasons to NEVER sign up with LA Fitness. Who wants to go to a gym where you're just viewed as a dollar sign rather than a human being? Because that's how LA Fitness views it's clientele.

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