written by AbbieColeman on 22/08/2014
I have been a loyal member for some four years enjoying multi use clubs, but to be fair I've only used the Copthorne one, Epsom, Woking and Colchester. Woking was lovely and Epsom ok. My regular club was Colchester and it was deteriorating but remained OK for the price. mY home club Copthorne was dirty and apart from the showers and the sauna the whole place is the pits. The changing rooms were unclean with missing tiles, uneven surfaces and a great place for bacteria to grow. Carpets were worn with trip hazards. The gym needed a good paint and deep-clean. Parking was good so that is a plus point. When I went to Sports Direct, the new owner of LA Fitness, they explained the gym had changed hands and would mention my concerns to LA Fitness. Of course they didn't, and still to this day nobody from LA Fitness has told me of the change of ownership. I cancelled my membership as I was paying for multi-club use and the club I was using could no longer be used under my LAF membership. Transpires I missed the deadline and have to pay two months cancellation fee (I've only paid one so far cancelling my DDM in faith I had paid them for my cancellation). Now they are threatening me with legal action. No apology, no recognition of failing to tell me of the change telling me it was more important to tell people who attended an affected club only and appalling facilities. I had been looking for another local gym but decided to remain with the one near my work which was OK. Copthorne LAF - shut it down, best thing you can do.
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