Written on: 23/04/2013
I joined a 12 months contract last year, it said on the contract if you want to terminate the contract after 12 months, you need to give them 1 calendar month notice, so I did that and then they said their interpretation of 1 calendar month is actually TWO MONTHS notice so now they keep hassling me to pay for an extra months fee!
The gym changing room was filthy, the shower stalls were disgusting with black moulds on the shower curtain, wall tiles and floor tiles, the soap dispenser got black bacteria inside which I never dare to touch it. 3 out of 4 hair dryer are broken, the last working one sound like horrible fan. They allow some young teenage boys in the female changing room with their mums - looking at all other half naked women. The swimming pool water was murky and disgusting, customer never rinse their sweaty BO body before jump in the pool.
They gave me loads of free pass for friends which I never use them, don't want to harm anyone's health.
As rated by our community of reviewers
" Difficult to cancel membership " Read More
" Not even average " Read More
" Treat your members better! " Read More
" Worst customer service experience - EVER! " Read More
" Never been treated so badly " Read More