Written on: 20/08/2012
Was a member when this opened. Had to leave as had health problem (broken back to be precise) and they still insisted in charging for the rest of the year followed by the extra as they continued to take money even after 2 letters to cancel. I gave them the benefit of doubt a couple of years later after a long recovery and watched the place go down hill during the year. It started to get very tired and the jacuzzis had a constant scum on them. Once when using the pool I was swimming length as one does and a water aerobics class started (fair enough) but as more customers entered, the staff just decided to move the lane ropes narrowing the lane both myself and another rcustomer was using to barely enough room for one person to swim. The other person (who I had never met) and I just looked in amazement at each other and then at the emberof staff who just shrugged shoulders smiled and walked off. The reception staff at the time was unbelievable. After asking a question for my partner she asked her name (fine) I said HIS name was ..... To the look of total discuss. She practically then laughed and said your not one of those gays!!!!!!! This was the final straw and after mentioning this the manager who didn't give a rats I left. Years on and only due to the availability of gyms in the area I looked at rejoining last year. After a long wait in the bar area I had the obligatory tour by a member of staff that frankly was uninterested. They refused/couldn't negotiate on price even though I mentioned both myself and my partner would join on an anytime price plan which would cost well in excess of £110 per month. I also commented on the cenliness being a contributory factor to the reason I previously left and asked how this had been improved. She said it was good but when I challenged her on this saying during the tour I noticed stains on the carpets in the gym area, orange body fat in the showers, tissues in the pockets of equipment and ground in dirt on the changing room doors the answers I got were..... no one has mentioned the showers. The carpets will have marks due to the use, some customers just leave them like that and the doors are wood so will just look like that! SEROUSLY!!!!! JUST SCRUB THEM!!! I also noticed certain customers using the pool wearing normal underwear not only is this disgusting and unhygienic but do greens not have a policy to stop this (most places do, believe me I know people who have worked in the leisure industry for many many many years) let alone it being I appropriate as it does to hold things in/properly and the ones I saw on this occasion left nothing to the imagination as they were white - ok exaggeration dirty shade of grey. I have since become a member of fusion in syston and although this Is a local authority facility and a lot smaller it is clean with friendly helpful staff, good equipment and less then £40 anytime use. I haven't used the classes yet and I know it probably doesn't have the variety of greens but at least I feel like a valued customer rather than a £££££££££. Stay away from greens and save your money.
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