Written on: 21/09/2013
I was a member of Fitness First (FF) for more than 8 years. Unfortunately, made a mistake and voiced my opinion which did not go well with the local general manager... but about that later.
Last 3 months the club in Angel (Islington, London) has been undergoing huge refurbishment so the free weights and machines have been squeezed in to approx. 20-25% of the club floor due to the newly introduced 'free style' area. What the hack is that supposed to mean?! How can you take away the basis of fitness (or any sport). Free weights were, are and always will be, the base for most of the sport. Well, except the future of FF fitness, of course.
So, what happened? They basically cancelled the busiest section and turned it into empty space. They brought in hot yoga studio and 3 touch screens at the reception (and I thought that people went to the gym to work out). Why? I don't know as no-one has explained that to me or any of my fellow friends in the club. People are not happy but the pathetic wanna-be-manager is not listening to any members. I am no longer a member as I apparently don't understand or respect the future plan of the club. So I have been banned from the chain, even though I haven't abused anyone, I haven't hurt anyone ... I have just expressed my disagreement with their silly changes and plans.
People, please do not EVER join this chain as it is going in the completely wrong direction and therefore is having problems with keeping its members and IMHO the future is not bright for FF.
FF management is useless and they do not listen to members. You have a problem, you better keep it to yourself or they will show you the doors (very promptly). No loyalty, no respect, no understanding ... that's what Fitness First is about these days.
Most of my friends (members and trainers) already left so now is my time, too.
Please STAY AWAY!!
PS: BEWARE, FF raises their membership without notifying its members!!!
As rated by our community of reviewers
" Rip off club with appalling attitude " Read More
" Money their Priority, Not Customer Service " Read More
" Cancelled Membership " Read More
" I tried to get out but they pulled me back in " Read More
" Appalling customer service and ruined my credit rating ! " Read More