New unfair charges to kids swimming at Esporta kingston

I was highly disappointed this afternoon when i took my 2 children swimming to the kingston branch of the Esporta clubs. The receptionist reminded me that my kids were not members of this club - as for as i was aware for the last two years of my membership "kids go for free". I reiterated this thought to him and he told me that the rules has been changed. Since Virgin Active has taken over this Esporta club earlier this year they have recently introduced a children swimming charge at this club. Each time an under 2 year old wanted to join their folk/s for a swim the fee is £5. If you have an older child of 3+ years then the fee goes up to £10. But, you can however put the 3+ year old on a monthly membership for just £15 how generous of them!!
i disagreed with the above changes for many reasons;
1. If there are going to be changes to a club such as a take over then surely the members should have been informed either by letter (which is the general protocol) or by email or by phone. Especially if they have decided to charge children for swimming. Its not as if they are giving away freebies then of-course surprise us! I was completely in the dark to any of the above changes when i brought my children there this afternoon,it felt like an ambush; i either had to pay up or send my kids home those were my options. Oh yes, the receptionist did tell me the previous afternoon (saturday 8th) as i entered the club with my children for our 20 minute short swim that they were not members. He did not expand on this and i foolishly didn't ask him to. i mean why would i. There has been no correspondence regarding any changes.
2. My two year old have just recently being diagnosed with Rett Syndrome. This is a neurological disorder which affects normal healthy girls from around 12 months. Then a pattern of regression sets in which robes them of the ability to walk, talk or any chance of leading an independent life. One of the main treatments is hydrotherapy and that is why i take my little girl to swim and the older boy comes with me because there is no childcare my husband needs to work and also because he will enjoy a short swim. Because of her condition we stay no more then 20 minutes in the pool. I can not see a why i should pay on top of what is already a very expensive adult monthly membership as well as this new charge for a 20 minute swim with my children.
3. Due to the ever busy swimming classes throughout the entire working week at this club, leaving no time for normal family swimming in the baby pool, i can only take my children at weekends. And i am certain that this situation is the same for most families, that is why everyone only gets a puddle of water to splash around in but yet Esporta/VIrgin Active wants us to pay extra for this liberty.
4. As a mother of two (with one child who needs 24 hour care) i am lucky if i get to use the club once a week - I am not complaining as motherhood is my choice. But i decided to keep my membership going purely so my daughter can get her hydrotherapy. Which seemed like an okay deal but NOT WITH THE NEW CHARGES.
I would love a sensible person with a bit of intelligence to get this sorted out - and by that i mean someone at this Esporta club.