Written on: 13/06/2013 by Elionotarianni (1 review written)
Member for 21years.
At the beginning privately owned great club.
Now greedy, inconsiderate, intolerant Corporation.
I had a discount at Finchley, when I purchased food with my children. Not a great deal , 15%.
This was withdrawn when my membership card was lost. No more discount as I was not entitled to it.
So I tried to cancel my membership(21 years counted for nothing)
Went into Finchley office to cancel but was told to put it n writing(a
By couldn't thy do it then?)
Sent email to cancel and made sure it was sent to Finchley.
Three months later I cancelled my d.d.
That's when the letters threatening court action
Their argument was that although I sent an e mail to cancel I should have checked for their confirmation of receiving.
But I had even been to the office to cancel prior!!!
They were not going to get another penny out of me and after 4 months of threatening letters they have ceased.
As rated by our community of reviewers
" Difficult to cancel membership " Read More
" Not even average " Read More
" Treat your members better! " Read More
" Worst customer service experience - EVER! " Read More
" Never been treated so badly " Read More