Written on: 05/06/2013
I joined David Lloyd Bromsgrove with my family in 2010 and paid an annual membership in advance. The facilities were good and the gym staff were excellent, but the facilities were not what we were led to believe in respect of the children, hence they rarely used the club. When I came to renew my membership along with another member of my family, we were told that we had to give three months notice for the family members who were not renewing and pay the fees. Myself and my partner were not told at the point of sale about the 3 month cancelation period and complained. They were not interested. As a result they lost the two memberships that we were going to renew. This company are great when they are taking your money, after that no customer service. I glad to learn that the Office Of Fair Trading have taken the complaints against this company seriously and have ordered them to change their contract terms and to disclose at point of sale.
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