Written on: 15/04/2013
Although i am not a member I got in contact 3 times with my local david lloyds. The first time I went there I was actually dissapointed by the look of the reception. Before going there and hearing how expensive and exclusive their gyms are, I was very dissapointed by the outdated old looking reception. My local council gym looks 100% better, their reception staff are really nice and helpfull and the membership is half the price. I got in contact with them few more times after and the staff at the reception were just rude and unhelpfull. Don't they not understand the basics of customer service? Don't they know basics of sale? Keeping people happy and act professonal might get them in more customers. I was wondering if I should join the gym ( that's before I saw how terrible it looked and how bad custmer service is ) but would definately avoid them now. At the end of the day it's their loss. People are not stupid and concurence is heavy so if they dont treat custumers well they'll quickly loose them and then close down.
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