Darwin Wellness The Northwood Club Reviews

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★★★☆☆
3.4 / 5
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Darwin Wellness The Northwood Club

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Latest Reviews

★★☆☆☆

“Good first impression, but not to last!”

Written on: 07/04/2017 by upMiller452 (1 review written)

At first I thought the club seemed very friendly with a welcoming atmosphere, pleasant cafe, good equipment, and many good classes. I thought at first something stood out about the gym. So I signed up for a whole year's contract. I was very happy there until several months into my membership, when one of the management really started shouting at me without good reason. And His manner was frankly abusive. He knew that I was a type 1 diabetic, but suddenly he told me in an unpleasant manner… Read Full Review

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Lost13's Comment

Written on: 16/09/2017

Very true. I just got fired for no reason amd was treated very badly. They have no respect for any members and do not care about anyone.

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★★★★★

“Most Amazing health club EVER!”

Written on: 03/04/2017 by LadyDC (1 review written)

Mostly, as I would expect, the reviews for Darwin Wellness Northwood are excellent because it is an outstanding club. However the couple of negative reviews have shocked me as it cannot be the same club I go to. From the minute you walk in you are greeted by smiling staff members, always happy to see you and they always remember your name! Any problems they will listen and act upon your request. Nothing is EVER too much trouble. The owner of the club is there most days, he is approachable… Read Full Review

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Lost13's Response to LadyDC's Review

Written on: 16/09/2017

I was that one staff member and they fired me. They do not care about anyone but themselves and really have no.compasion for the members. I know this for a fact they loose members daily so that must be an indication of how bad management is.

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★★★★★

“Highly recommended gym”

Written on: 01/04/2017 by martinscarborough (1 review written)

This gym is top notch. Not only has it changed my life physically but also my eating pattern and sleep and improved my working life too. The staff are very friendly, most helpful and just always there to give advise, nothing is too much trouble for them. They make you feel at home as soon as your here. The gym has plenty of equipment to cater for all needs, shapes and sizes, it has a very plush swimming pool with an excellent sauna and steam room facilities. Everywhere is kept clean and tidy on… Read Full Review

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★★★★★

“Best gym atmosphere ”

Written on: 31/03/2017 by BrisaRomero1970 (1 review written)

Been going there for years, seen three management changes and the current guys are so far the best people running it… Read Full Review

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★★★★★

“Classes are phenomenal !!”

Written on: 30/03/2017 by MimiKotecha (1 review written)

This Club is amazing, I have been able to achieve my fitness goals because of their group exercise classes. These classes are phenomenal with dedicated trainers in the spin, tone zone, cardio funk, Darwin Pump and Yoga classes. I love going to the gym, reception staff are always friendly, excellent gym equipment, super swimming pool, sauna and steam room. What more can you ask for? Love it, thank you for being there for the local community… Read Full Review

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★★★★★

“CLEAN”

Written on: 18/03/2017 by WadeLynch325 (1 review written)

The club is well managed and all the areas are super clean. I have watched the club improve and I have to say I am delighted Fantastic new hairdryers as well… Read Full Review

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★★★★★

“Excellent club”

Written on: 22/10/2016 by msrobert (1 review written)

I am so happy as a member of this super club. I cannot fault it at all. The staff, the equipment, the classes and the management team are exceptional… Read Full Review

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★★★★☆

“Im happy! ”

Written on: 04/09/2016 by McDanielha75 (1 review written)

The gym is always clean, there are a good variety of machines and equipment. All the staff are very friendly and helpful, the personal trainer sessions are great, changing rooms are fine nothing to complain about and I am really glad that I joined 6 months ago… Read Full Review

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★★★★☆

“A great health gym! ”

Written on: 28/07/2016 by Daly26 (1 review written)

This is a great gym which is very welcoming from when you walk through the door..I have found the majority of staff very helpful and the owner himself is a very polite fella! Always see the gym being cleaned when I'm down there and never feel it is unhygienic at all! I have recently just been down the gym myself to cancel my membership because of a shoulder injury..I was dealt with by the owner himself which was good to see as I wasn't just pushed on to one of the other staff members..he… Read Full Review

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★☆☆☆☆

“Filth in all matters speaking”

Written on: 23/06/2016 by 350Kenney (1 review written)

Very poor hygiene Cleanliness not taken seriously Staff not professional very poor customer service skills Lack of empathy on everyone's behalf Do not comply with their alleged terms and conditions Don't trust them at all… Read Full Review

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Msrobert's Comment

Written on: 22/10/2016

I don't think you are reporting on the same club. I am amazed at your post. I my opinion the club is brilliant. From the front reception, the staff are always friendly and welcoming. The club is extremely clean and the gym equipment is first rate. The variety of classes meets every need. I cannot praise the management team enough. I feel privileged to be a member of such a outstanding club

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Lost13's Comment

Written on: 16/09/2017

TRUE

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★☆☆☆☆

“Poor poor poor”

Written on: 22/06/2016 by Lorelei461 (1 review written)

When you sign up they do not explain the terms and conditions at all to u Instead opting to email you them or that's what they say. You get told information that is clearly wrong suggesting the quality and training of their staff is of poor quality When you try to quit the gym they want to make it virtually impossible . Planting obstacles in every path possible. Do not sign up at this gym . Worst mistake u will ever make. Don't rate the service at all… Read Full Review

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Lost13's Comment

Written on: 16/09/2017

Truth and very telling of what this place is. They have no idea how to run a health club

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★☆☆☆☆

“Swimming pool”

Written on: 14/05/2016 by aoHollis161 (1 review written)

The management continue to ignore the need to have signs showing swimmers the direction in which to swim. An accident is waiting to happen as swimmers assume that they can swim any which way. Further, there are no signs to indicate which lane is for competent swimmers and which lane is for slow swimmers. It is impossible to lane swim so if you are looking for a gym that allows swimming as an exercise, this is not the place for you. I will be leaving as soon as my membership expires… Read Full Review

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★★☆☆☆

“Needs major improvement!”

Written on: 10/02/2016

To expensive for the services provided. Changing rooms are dirty, not cleaned enough, male cleaners for female changing rooms. Poor shower design - lots of standing water and poor drainage. Management are not welcoming and do not listen to any feedback. Choice of classes ok - but need to pay extra (what does the membership cost?!) Swimming pool/steam/sauna often closed for one reason or the other. Can see dirt accumulating at the bottom of the pool. Exercise mats are worn out and not replaced… Read Full Review

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★★★★★

“Excellent, great gym ”

Written on: 01/01/2016 by 51Reilly (1 review written)

What a great gym, nice family run business all are very helpful and friendly. Front desk staff always helpful and happy to help. Would recommend the gym to all as it has all the latest equipment, Lovely lounge area with great food and drinks, the kind of place I would definitely go for lunch and breakfast as they have most of my favourite smoothies. Not forgetting that any sky sports games are all shown live........ Perfect!!… Read Full Review

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Johnwebb1's Comment

Written on: 11/01/2016

this is clearly written by one of the owners or staff, since this place doesnt even serve food, what a load of rubbish and self promotion... please check the valididty of the reviewer, the staff and service are poor..

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★☆☆☆☆

“Poor Sanitation / Facilities often closed ”

Written on: 14/11/2015 by 1958Bauer (1 review written)

1) Toilets are often unclean. (Male cleaner hired for the Female Changing Room) 2) Frequent problems with the Steam Room. (Faulty) 3) Frequent problems with the Sauna Room. (Faulty) 3) Poor building design; a slippery surface in the Sauna Room; in close proximity of EXTREMELY hot coal. 4) Classes can be cancelled without notice. A lack of foresight into the building design is clear. For instance, the Sauna (often faulty) was extended by the removal of the nearby swimming shower. This had… Read Full Review

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