Good first impression, but not to last!

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upMiller452's review of Darwin Wellness The Northwood Club


“Good first impression, but not to last!”

Written on: 07/04/2017 by upMiller452 (1 review written)

At first I thought the club seemed very friendly with a welcoming atmosphere, pleasant cafe, good equipment, and many good classes. I thought at first something stood out about the gym. So I signed up for a whole year's contract.

I was very happy there until several months into my membership, when one of the management really started shouting at me without good reason. And His manner was frankly abusive. He knew that I was a type 1 diabetic, but suddenly he told me in an unpleasant manner that I was not allowed to do my vital insulin injections or fingerprick blood tests anywhere on The premises,except in the toilets! I had not been told about this rule earlier on, being able to give insulin in a corner of the cafe or changing room. Even after I did give my insulin in the toilets, he assumed that I was still breaking the unwritten rules.

And after that incident, all that niceness went right out the window. As another reviewer has said, the toilets are not the cleanest or most convenient place to do this. The experience was so traumatic for me that I frankly broke down into tears in front of them. I was so distressed and shaking they had to get an Ambulance to check me over. Even after that, they were not friendly anymore...I really didn't do anything wrong in the first place. I wrote to them politely, explaining that this amounted to discrimination; they wrote back a fairly polite but firm E-Mail, just telling me not to do it again!!

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