Cannons Health Clubs

Nuffields health club, (Canons) Fulham

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★★☆☆☆

1.6 / 5

From 57 reviews

19.3% of users recommend this

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Fitnesslady's review of Cannons Health Clubs

★☆☆☆☆

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Cannons Health Clubs

“Nuffields health club, (Canons) Fulham”

Written on: 04/04/2012 by Fitnesslady

Dirty, uneducated staff and money grabbing company. They take your money, put your life at risk and don't want to know.

The smell of sewage permeates the air; the changing rooms are dirty; the loos are genearlly unflushed; there aren't any staff and those who are there don't always know what they are doing. The directors don't want to know they just recited the riot act to you ie you pay or we sue you when you try to leave. There is no customer care, little professionalism and a lot of red tape - they'll do anything to ensure you pay them but they'll do nothing to ensure your safety. Managers don't know what to do when the fire alarms sounds! It's evil!

Value For Money

Hatty2012's Response to Fitnesslady's Review

Written on: 19/11/2012

Absolutely agree. I have been a member for many years and have discovered that the rot comes from the very top,I escalated my complaints and found the managers at head office even worst than the rude arrogant staff they employ, all backing each other up beautifully.
Nuffield's general motto is: the client is always wrong! Our staff is always right, no matter what. and they are of the belief that if a member does not like the way the staff do things, Nuffield, I was told are more than happy to lose its members, asking long time mebers to leave rather than back down or apologise, if things go wrong!
I also worry about the hygene standards as non nappy trained kids are allowed in the pool without a pool nappy. When it is brought to the attention of staff they respond by saying oh well there is not much we can do about it. People walk in the pool area with out door shoes constantly. This has been happening over many years and even though Nuffield goes through the motions of listening to members complaints, when in fact they never get round to adressing issues raised.
And to add insult to injury it is a really expensive club with very limited activities on offer. In my view it is a a club that really needs a big changeover of staff, beginning at the very top,with intensive training in customer service/ care and how to run what should be a private members club and then maybe memebrs would feel most importantly RESPECTED, valued and listened to.Only then would Nuffied be able to offer a much more positive experience to its members.

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