Written on: 09/12/2012 by CW5544 (1 review written)
the club in Andover is HORRIBLE!!!!
95% of the staff has never exercised in their life (and it shows) and therefore they do not understand how a weight room should be maintained (or they don't care). I have never belonged to a gym that didn't dedicate any staff member to maintaining the weight area. Members leave weights on machines and all over the place, staff members walk right past it and don't care. it's not just weights either, people leave bosu balls, platforms, mats, towels etc.. all over the place an BSC has no one to pick it up. Every time I go there I have to unload someone else's weights before I can use a machine. It's like I work there. Weights are NEVER racked properly either. The staff has NO CLUE that you don't rack 5lb plates on the same location as 45lp plates. they just don't know better. They certainly know how to stare into there phone and text message though, because that's all I ever see them do.
I went there the other day, there were 7 staff members standing around the front desk chit chatting, no staff members in the workout area and the place was a gigantic mess. I think every plate loaded machine was loaded up and almost no one was using any of them.
Aside from Planet Fitness, this is easily the worst gym I've ever been a member of. And to think, I didn't join Golds Gym because I wanted to pay a little more and belong to a well run facility, boy was I wrong!
BTW, I spoke to the manager about this 2 months ago. He told me he agreed with me 100% but BSC won't do anything about it. He said the "trainers" are supposed to do this but none of them ever do, ever. He said he's frustrated but will try to do something about it. This guy actually uses the gym and works out pretty hard. Well, he's since been replaced by an overweight guy that I have NEVER seen in the workout area, he sits in his office, text messaging.
Stay away from this place!
As rated by our community of reviewers
" Very disorganised - bad classes and customer service " Read More
" Do not join this gym! " Read More
" Please avoid this company! " Read More
" Poor Customer Service " Read More
" Customer service sucks " Read More