Nice dedicated staff but new rules are intrusive

The staff are friendly and motivating for the most part and do try their best. However there seems to be a new directive from head office that means you can no longer drop in and do any exercise class you fancy - you have to sign up via the internet, log in and book to do a class a few days in advance and cancel at least one day before..... how the hell can you do this? People need to be able to come whenever they can, because shifts can change at work, trains are cancelled and delayed, you can have problems at home or cant get a sitter ... anything can alter your life yet someone at Head Office obviously wants to save a few quid by cutting down on under attended classes so they have put into place this new regime. I don't want anyone knowing where I am going to be two or three days in advance, let alone some penny pinching nosey parker trying to impress the board members at the next AGM. Get your priorities right Bannatynes, without your subscription paying members you will all be out of a job.