Written on: 15/11/2013
Many complaints have been ignored, members are getting very upset with the lack of hygiene in what is supposed to be a Flagship Gym. Filthy toilets, showers, studio floor ankle deep in hair, dust etc.
This morning the showers had a definite odour of stagnant water, urine and we're almost unusable. Faeces has bee present in showers, on walls in toilet cubicles and not cleaned until pointed out to staff.
We won't use the pool, jacuzzi, steam room or sauna as the hygiene is disgusting. Do the cleaning staff have any training? When are the standards going to change? The manager is completely unresponsive, real shame for the centre as has a large membership with a lot of members leaving to go elsewhere
As rated by our community of reviewers
" No customer service whatsoever " Read More
" Facilities not working " Read More
" Avoid at all costs. Easy to Get in Nightmare to get out " Read More
Written by MBibs
" Treat your members better! " Read More
" Worst customer service experience - EVER! " Read More