Written on: 14/06/2013
Bannatyne's (Fairfield) - took over from GL14 and went hugely down hill. I was moving away from the area but would have cancelled our joint memeberhip even if I was staying. As I was not really around I cancelled over phone which was accepted by reception staff (no mention of contract terms). When direct debtis kept coming out (3 months later) I went in to see them when I was back in the area finalising a few things and was told the cancellation was not valid and should have been in writing. I wrote a cancellation note there and then - on the back of a timetable and handed it in. I cancelled my direct debtit one month later as it had been 5 months since we lived in the area and had used the gym and at least 4 months since I oringinally gave notice. Having paid over £600 for a gym I hadn't been able to use I was certainly not going to pay for another 3 months at £120 a month. As soon as I cancelled my direct debtit they starting chasing me on virtually a daily basis for payment (by phone & letters). They claim I needed to submit a 'formal' cancellation letter for it to be valid - I have told them where to go!!! I continue to be chased weekly on the phone and in writing from the club & head office. I have explained the situation countless times to countless people. The letters have become threatening around debt collectors and legal action. STAY AWAY!!!!
As rated by real users
"Customer Care is virtually non..." Read More
"Awful Service. AVOID." Read More
"La northoult " Read More
"Most unprofessional service " Read More
"Don't Waste your Money" Read More