Written on: 29/07/2012
After enjoying a spa day as a gift at the Quay Street gym, I decided to join the Chepstow Street gym due to location. During joining I was told exactly what I wanted to hear. This caused problems later. How the gym dealt with my complaints was to break into my locker remove my stuff and then when complaining about this to revoke my membership after accusing me quite unfairly and untruthly of swearing at a member of staff over the phone. I advised them to invest in staff training as, if this is how they do business then unfortunately the terrible way the staff handled my complaint they are very unlikely to retain future clientele. Think this gym is really more for the day spa customer. Also like to add about inconsistencies across the gyms. The Chepstow street lacked facilities available at Quay Street. Was told on joining that refurshibment was taking place within the month. This never manifested after several months (as I said told a great deal of rubbish to get me to sign up). I paid extra for towels to find that anyone could take a towel, except when the inspector was in. But if I went to the other gym that I had to pay again for towels something else omitted to be informed about.
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