This company is a joke!!! I purchased a shed from them as it stated the size was 6' x 3', however when it arrived the width was 3" bigger so wouldn't fit in the space I wanted it to go in. I advised them this was the case and they arranged for the collection of the shed and then charged me once they collected it nearly 25% of the value of the shed.

Shocking experience. Ordered a shed with installation, they failed to meet the delivery date. When I asked for a refund they wouldn’t refund the fitting charge. Whenever I email them they phone back, rather than email - clearly don’t want any of their promises down in writing.

Gazebo bent at first sign of winds. Not fit for purpose. Excuse after excuse and so many bad reviews I wish I’d checked first. £400 wasted. Trading standards notified. DONT BUY FROM THEM

What ever you do don’t use this company!!! this is an update as the 1st bad review i put on was mild compared to the recent experience with them. they sent through damaged and faulty bin storage. Broken bits and rotten wood which you can see in the pics i have attached. their solution to the broken and faulty part was not to send the panel replacement but to send me the slats. This would mean me almost taking a whole side of it apart to fix it. i asked for replacement panels, but i had to chase. Over 3 weeks in and they still haven’t dealt with it. they take your money quickly but when you have a problem they take ages to get back if at all! I chased them loads calling and emailing and today was told that as i had emailed many times it wasn’t helpful and slowed them down!!! I have an answer to that… deal with the problem. Hilariously he then agreed he would have done the same if it were him?! so apparently the first feedback i gave here was seen by the boss and the guy that occasionally got back to me said that because i wrote this it had put them off dealing with the issue! the words used were “if we have a review that’s useless, we tend to be pretty useless. ” they said they would look at it again if i’d agree to take my honest review off here. That shows exactly who you are dealing with. I have proof of these conversations. the guy then got back to me today and they decided again that they would send just the slats. So that’s me repairing their faults. When i said i wasn’t willing to spend my time repairing their faults departing words were and i quote…. “ i said i’d ring, sorry it wasn’t with better or appropriate news but hey ho”. i agree with his use of the word “appropriate”! when i said i’d complain to trading standards he said it wasn’t relevant. I went on to say ‘perhaps the consumer act’ he said it was probably extinct? i told him i would update this or suggested perhaps his boss  would like to speak to me? Apparently he’s the one who decides the policy but gets others to act it. i’ve spent a fair amount of my hard-earned money with these people and they have been one of the worst companies i have ever come across. please, what ever you do spend your money with another company. There are loads out there. They cannot be worse than this one! Read the other rotten reviews they’ve had. I wish i had too. i may seek legal advice as i feel so strongly about the rotten products and service i have received! What company supplies faulty and damaged goods and expects you to spend your time fixing it for them???

1 word…. AVOID! Purchased my cabin at the end of June. I also ordered floor insulation & 50mm roof insulation as additional extras. We originally had a delivery date of end July… which I put back a couple of weeks due to delays in the base and a holiday booked. We was advised 2 men in 2 days to Build…. Booked 2 days from work in order to complete in them 2 days….. Woke to a text that the cabin would be delivered between 11 & 12 perfect. Got a call about 9 to say they was outside… good job other half was home as the cabin arrived in individual logs and had to be lifted from the lorry to the garden (says that it comes wrapped and ready to crane off!). There was 7 broken pieces which the driver took pictures off and sent to his office… was advised they would be sent out by courier “they never arrived” we did however have a few extra so managed. Asked driver Where was the insulation…. Oh we don’t deliver that, that comes from somewhere else! Contacted Summer garden buildings and asked where the insulation was… she said she would chase and let us know. Let the build begin…. Very 1st section… 70mm nails needed…. Erm no 70mm nails included!!!! 2 hours later I called and she said she was waiting on an email response! I asked where it came from and why she couldn’t pick up the phone to ask…. An excuse was made! Following morning sent an email to advise we was a hinge short…. (Never did receive the hinge!) called them again after 10am to asked regarding the insulation and she was still waiting for that email! I wonder if she ever got that reply! I also mentioned the hinge and was told to put that in the email.. which I already had & also the instructions were damaged and could they email new ones over. In the meantime I thought I would contact my local Travis to see if they had any delivery’s for me “yes a delivery for the following day” great… 3 hours later I called to chase the instructions to which I was told they couldn’t find them on the system and that they had emailed Shires for a new copy! I asked why she can’t pick up the phone… no had to be email!! So I put the phone down and contacted Shires direct… spoke to a very helpful lady (she could teach the summer gardens people some customer service skills!) who within 2 minutes I had the instructions in my inbox… fantastic. So the following day (managed to get a 3rd day off work) the insulation was delivered…. No fixings included… Driver said just had insulation on order… so back on the phone to the not so helpful lady at summer garden buildings to ask regarding the the fixings… will put in the post!! So this 2 day 2 men to build is utter rubbish! It came to the roof…. Insulation should go on the roof under the felt however there wasn’t even enough felt to cover the amount it tells you in the instructions WITHOUT the insulation let alone with it! So we had to then purchase an additional roll of felt…. Day 7 arrived the box of fixings and instructions for the roof insulation…. WHERE WAS THE INSTRUCTIONS AND FIXING FOR THE FLOOR INSULATION??? Yep we purchased that too from you!! Another expense for us to be able to install the floor insulation!! All in all it’s a cute little cabin but DO NOT purchase via Summer Garden Buildings… the customer service is awful and sorry to say I don’t think they could “arrange a P up in a brewery” we never received the missing hinge or the replacement damaged boards or the floor insulation fixings/ instructions and we are 5 weeks on…. I will definitely not be recommending Summer Garden Buildings in the future!!

All in all, Utter rubbish do not waste your time & money AMD NOT FIT FOR PURPOSE. Like many on here have who have purchased one of their alloy frame greenhouses only to find they are utter Chinese rubbish. The plans/ instructions are just ridiculous, badly laid out and make no LOGICAL sense. Now, as to the quality they seem to be so proud of, well, all I can say its not far from the truth. The material is very thin and extremely weak; the powder coating is very poor and added to that, there are sharp edges and the fix that can give a nasty injury. After reading the poor install guide, we set about putting it together. Put the front & rear wall in my shed along with the doors & roof vents. During the assembly, I was getting someone concerned if this could put up with a breeze, let alone a light wind; anyway I carried on giving it the benefit of the doubt. OK, it was time to put the whole thing together, and that's when it all went horribly wrong. The day we started to put it up, the weather was ok, sunny day with a very light breeze. Managed to get as far as the back wall, side structures (if you can call it that) roof bar, as I when back to my shed to get the poly plastic glazing, on the way back, we could not believe what we saw in slow motion the complete structure collapsed into a pile of scrap rendering the very the joints ripped, bent and useless. So I send this lot an email, and apparently its my fault. Here is some of the text from their reply. bearing in mind, it was a very light breeze the way they see it was a force seven gale... So I sent them a local weather report for that day, and they also know my garden by looking at google maps saying I live next to the creek. corrected them on that one too. Anyway, read on........ -------------------------------------------------------- We can see from the photographs you supplied that the damage has been caused by some extreme external force. You have described the weather conditions at the time as "a very light breeze". However, this is not the case. Although it is too early for Met Office or weather station data, according to World Weather Online, wind speeds of 35kmph were recorded in your area on 19th March, wind speeds of 48kmph were recorded in your area on 18th March, and wind speeds of 50kmph were recorded in your area on 17th March. The Beaufort Scale is used by the Royal Meteorological Society to classify wind speeds from force 1 to force 12, with force 12 being the strongest. Wind speeds of 35kmph are classed as a force 5 wind, wind speeds of 48kmph are classed as a force 6 wind and wind speeds of 50kmph are classed as a force 7 wind. This is not "a very light breeze". On the very first page of the instruction manual, you are advised, "DO NOT INSTALL THE GREENHOUSE ON A WINDY DAY OR IN AN AREA SUBJECT TO HIGH WINDS. Although this greenhouse is designed to withstand greater wind loads than many other greenhouses, do not install it on a windy day or in an area that is subject to high winds. A partially completed greenhouse may be seriously damaged if it is left in this state. It is your responsibility to safely and securely anchor the greenhouse having regard to wind conditions in your area". It is clear from your own emails that you have disregarded this advice. Furthermore, we have viewed your property using satellite imagery. The property is located within just a few yards of Althorne Creek to the south. In addition, there are fields and open countryside within a few yards to the west, north and east. Your property is located close to a river estuary and is surrounded by open fields and countryside. The property is in an exposed location where careful consideration should be taken in the siting of garden buildings. The product description for the greenhouse at the time of order included the following text: “A sheltered position is best otherwise, additional screening may be advisable. Polycarbonate glazing is not recommended at exposed sites.” This text is in a prominent place on the greenhouse product page, and it is difficult to see how this advice could be misinterpreted or not read before the greenhouse was purchased. It is clear that you have disregarded this advice as your property is on an extremely exposed site. ------------------------------------------------------------ So not only do they think I am stupid enough to put up this (wendy-house as I like to call it) in those conditions and taking it for granted where I live and seem to have full knowledge of my garden too! All I can say they are trying every excuse to get out of refunding my money. So folks if you want a greenhouse DO NOT BUY FROM THIS COMPANY. If you are having the same trouble then we need to make a joint complaint to the trading standards of drop a line to the BBC watchdog.

Bought 2 triple him shelters. They broke within the week. They blamed us saying we built them wrong. Typical no acceptance of liability. Terrible customer service.

What a terrible company to deal with. They were very quick to take my order and my money, and to be fair quick to deliver my new greenhouse, but from there on they were awful. The quality of the greenhouse is pretty good but it arrived with lots of damaged parts. I followed their procedures to report the problems and they responded saying that their after sales team would be in touch. I heard nothing from them so kept on chasing until someone rang me. However, this person was extremely rude and patronising. He basically told me that all of the damages were within industry standards and that the plants grow in the greenhouse wouldn't be bothered by the damages. He told me that they would not replace any of the damaged parts and told me to send the greenhouse back if I wasn't happy. He did say that he would send me some accessories as a goodwill gift but nothing ever arrived. I decided to keep the greenhouse. I straightened and painted the damaged parts and it's now erected and in use.

Appalling Customer Service My experience of this company has been a sad and sorry tale, one that has lasted months with countless emails and phone calls most being left unanswered and ourselves being out of pocket after being shipped a "free" gift that we neither wanted and asked was not sent. We ordered a summer garden building and paid the deposit leaving it to them to make and arrange the delivery only to find out that it was delayed, then delayed further and further. We were told different stories of it been constructed, not started, ready for delivery, be on the next delivery, and then back to not being started. We sadly decided that we would have to cancel the order - at that point suddenly all became available with "free" gifts being dispatched, although we requested that they were not dispatched. After sending the "free" gift they charged us for these so we requested that these be collected - they agreed to this at their own expense however after several months of emailing and calling, almost daily at one stage, they asked us to return it to us. We did and are still awaiting the refund of the cost of the courier. I have left writing this review to await if they would respond to my last messages and do the right thing however haven't. Please do think twice about using this company

For new victims, please DO NOT deal with this business before you read the existing reviews. For the existing victims who have problems with this business do not waste your time, just take legal action or contact (Reporting to Trading Standards...citizensadvice). My problem is illustrated in these pictures ( two months and not solved yet). This sham company has ignored my emails over and over again and I have been left with a piece of rubbish that cannot be assembled. I am £700 out of pocket. £700 for a shed that cant be built and has panels that resemble a cardboard box! Absolute joke of a company who are quick to take your money but totally ignore customers when there is a problem. Absolutely disgusting behaviour. You should be ashamed of yourselves!!

WRONG ITEM SENT, THEIR MISTAKE. TOOK WEEKS TO COLLECT, STILL WAITING ON REFUND 5 WEEKS LATER. PHONE LINES ARE SUSPENDED DUE TO VOLUME OF CALLS, WHICH I PRESUME ARE PROBLEMS/COMPLAINTS. COMMUNICATION IS NON EXISTENT, I HAVE ASKED FOR A DATE FOR REFUND, NONE GIVEN, OTHER THAN TOLD TO BE PATIENT! MY PATIENCE HAS RUN OUT, NOW DOING CHARGEBACK ON CREDIT CARD. PLEASE READ ALL REVIEWS BEFORE PURCHASING AS IF YOU EXPERIENCE A PROBLEM OR NEED A REFUND, YOU ARE NOT GOING TO HAVE A GOOD EXPERIENCE.

Bought a large metal shed which was erected in January by builders. We have already had it replaced using a reputable company The shed leaked, the doors didn’t fit securely and the whole thing is flimsy and poorly designed, It is so low that I at 5 ft 4 can’t get in without stooping. We spent 670.00 on a what we were expecting to be a simple metal shed to store garden items. As it leaked from word go we couldnt use it. Not just a waste of our money but v stressful dealing with a load of charlatans including the two brothers who are directors who didn’t even bother to respond to our three letters. Now taking them to small claims court.

Buyer BEWARE. Give this company a wide berth. Avoid their metal sheds as they are flimsy,poorly made and difficult to erect and once erected when it rains they leak just about everywhere it is possible to leak from. Double doors poorly fitting and no locking mechanism. If you read their endless paragraphs of do's and don't you will see they have had many complaints about these products and are just covering their backs. Zero customer service apart from blaming every single issue we have had with very inferior product on us.

I have purchase over the past few years, 2 summerhouses and I thoroughly recommend this company for their excellent support & help. Always will go the extra mile - and such good reliable products, at a reasonable price.

I would not want to have anything to do with Summer Garden Buildings. Everything was fine until our money was paid up front. Then when the summer house was not as we had ordered, we were met with a great silence or a rude refusal to answer our complaint. It was important for the door of our summer house to be on the RIGHT side. (This is the only positioning for the door that makes sense, in view of the steps that lead down to the summerhouse from the garden). When it was indicated on the initial order form as being required on the LEFT side, we phoned Summer Garden Building twice to rectify this error. We were told that the modification would be made. However, on delivery this was not so. When I was able finally to reach someone at the Norwich office, the phone call was one of the most unpleasant and unhelpful I have ever experienced. Penetrating through the obfuscations, the following points were made by the representative of Summer Garden Builduing: (1) When we changed the order by telephone, this should have been backed up by a confirming letter; (2) The man who received the calls was currently away on holiday; (3) To make any further progress on this matter, I must get in touch with the factory who manufactured the summerhouse. (You need to know that while orders are taken in Norwich, the building are constructed in a factory in Staffordshire and delivered from there.) My response was as follows: (1) If instructions given over the phone need to be backed up by a written confirmation, we should have been so informed; (2) The man who received our calls needs to be questioned at some stage; (3) I bought the summerhouse from the Norwich office; it is unreasonable to require me to deal with some subsidiary. Since then, it has been impossible to get any kind of reasonable response from Summer Garden Buildings. Be warned!

Shocking Customer services.Once they have taken your money no effort or decency to answer enquiries, rectify mistakes, resolve disputes and complaints. Told them that the shed would have to come thru the house, gave them a layout and paid extra to have the panels made smaller in order to avoid any issues on delivery but only the base and sides were small enough to go thru the house, the roof was not. Had to get them to make the roof panels smaller and revisit to install. They made me pay £200 extra for this when this was not my fault. They even got my design wrong. Will not use them again don't fall into the same trap, BEWARE !!!

What a load of rubbish. The build instructions were just drawings that made hardly any sense at all. My Husband reads drawings on a daily basis to weld and construct sheds and has never seen any drawings/instructions as bad as this. 40 bolts were missing, had to go to B&Q to buy 50 bolts just to carry on. Parts of the frame were bent. A lot of the polycarbonate panels were badly marked. Had a few parts left over that we don't have a clue where they go with no "pictures" to explain what they are for. All in all a very poor product that I wish I had never bought. Shame on you summer garden buildings for selling such rubbish! At least change your build instruction to help your future unsuspecting customers have a better chance.

What a dreadful product, instructions so bad, in fact there are no instructions, just faint pictures. So flimsy I doubt it will stand harsh weather. Don’t buy one, I wish I hadn’t replaced my glass house with this.