Summer Garden Buildings Reviews - www.summergardenbuildings.co.uk

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Media Gallery for Summer Garden Buildings - www.summergardenbuildings.co.uk

Summer Garden Buildings - www.summergardenbuildings.co.uk

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Latest Reviews

★☆☆☆☆

“awful, awful, awful”

Written on: 17/10/2017 by AlexzanderAllison (1 review written)

As a general overview: - They didn't deliver the next day - They phoned to tell us to ask if we had a forklift - at a residential address. When we told them that, surprisingly enough, we did not, we got told to "just tell the delivery driver it'll be fine", because apparently that's on us to sort out. - The building came in a million parts and had to be split / unloaded by hand - when we asked about the installer, we got told that actually it's just a finders fee - in other words, they've… Read Full Review

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★☆☆☆☆

“We had a lucky escape.”

Written on: 28/09/2017

As we wanted a new greenhouse and this being a local company we thought we would give them a try. We gave them a call and explained what we were looking for, we were told they had some on display and if we called in we could speak with one of their 'experts'. So the next day we drove out to their site. Their site turned out to be a large warehouse type building with perhaps four buildings outside, only one being a greenhouse, a chap working on a forklift took one look at us and disappeared… Read Full Review

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★☆☆☆☆

“Poor product and customer service”

Written on: 07/09/2017

Quite honestly the worst company that I have ever had the misfortune of dealing with. We order a metal shed, in Grey, to go with our existing buildings, what arrived was a brown shed. Have had to make several calls to the company to try to resolve the issue, to no end! The man that I spoke to was unbelievable rude. He basically told me the primary point of a shed is not it's colour! and it was not his fault that it didn't co-ordinate with our existing building!!! This is not the issue. The… Read Full Review

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★★★★★

“Shed purchase”

Written on: 08/08/2017 by Jamisonm372 (1 review written)

I do not normally write reviews but having read some of the reviews left by other people before purchasing my shed I am wondering if they were dealing with a different company. The website has lots of useful information which is unusual and helpful. When I phoned with a question the staff seemed very knowledgeable. The shed itself is exactly what I was expecting. Overall a satisfactory experience. I would definitely recommend Summer Garden Buildings to anyone who wants a decent garden building… Read Full Review

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★★★★☆

“Big, cheap, steel shed”

Written on: 17/06/2017 by Willie152 (1 review written)

I ordered this on the basis that I wanted a big (10'x18'), cheap shed. I received a big, cheap, steel shed in a couple of days. My expectations were low as it was 1/3 the price of a reasonable wooden shed but it's ok. Everything is thin but once screwed together it strengthens up quite well. A few screws didn't line up but a drill soon sorted that. The panels are so thin that the self-tappers will tear out so don't tighten them up too much. General opinion is that it's ok for the price. I have… Read Full Review

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★☆☆☆☆

“Don't buy from this company”

Written on: 17/06/2017 by Crabtreegw248 (1 review written)

The greenhouse we bought from them it has ripped and buckled under a wind, not even gale force Still chasing them to see what they have to say about it!… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 13/06/2017 by Sarahi1987 (1 review written)

Started this saga in December 2016. large Summer house arrived in Feb. Not enough roof tiles supplied. Extra window missing from order. Window arrived some time later but catch on window broken, still not replaced 13/06/17. They will tell you anything to get you off the phone. Would not let me speak to owner. said the owners name was MR Summer!!! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Greenhouse”

Written on: 04/06/2017 by Karin1955 (1 review written)

Bought one of their polycarbonate greenhouses. first and foremost instructions are rubbish , cannot work out how to put it together so advertised for someone to do it. Even he had problems, took him over five hours when he said it usually takes two.it is standing but the structure is rubbish so flimsy that the polycarbonate sheets do not fit properly. Never again plus their customer service sucks… Read Full Review

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★☆☆☆☆

“A terrible firm”

Written on: 06/05/2017 by LexiScott (1 review written)

The cabin was flat packed on pallets and dumped on our drive direct from the Swedish manufacturers. Summer arranged a contractor who took a week to arrive and rushed the job. Packaging was left in a pile for us to dispose of - a huge pile - 3 pallets (which the council won't collect), plastic sheeting, waste timber, ties etc. The cabin door wont shut and the locking mechanism doesn't work. The contractor won't respond and Summer couldn't be less helpful. Very expensive, badly organised and… Read Full Review

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★☆☆☆☆

“at last i have completed my green house!!!! but never...”

Written on: 01/05/2017 by keithmart (1 review written)

It's not often I take time out to write a review but I have had such a poor service from this lot.So here we go quick delivery very good.Large box arrives broken and repaired with tape on inspection damaged items and no fixings so contact them this is quite obviously a common problem which they blame on the carrier. after some time looking at my photos they finally think they know what parts to send me.so a week later no parts phone again sorry we are "very busy" we will send them this… Read Full Review

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★★★★★

“Outstanding!”

Written on: 27/01/2017 by C.Chapman (1 review written)

Bought a polycarb greenhouse which was delivered the next day! Built it easily in a day as it just slotted together. It looks fantastic and I can't wait to grow enough tomatoes to last the whole year. Can't fault the company or the greenhouse. Superb service… Read Full Review

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★☆☆☆☆

“Didn't screw toof down! ”

Written on: 12/01/2017 by bluesky (1 review written)

The shed roof blew off in the recent bad weather. This was because it hadn't been screwed down! I emailed them and they just told me to put the toof back on and screw it down myself.! That was it. I'm mortified that they had a totally couldn't careless attitude. Go elsewhere for a shed because these people do not care about any kind of safety aspect… Read Full Review

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★★★★★

“shiplap pent roof storage shed”

Written on: 29/12/2016 by Abagail500 (1 review written)

Flawless product and exemplary service… Read Full Review

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★☆☆☆☆

“Useless. Do not go there”

Written on: 13/11/2016 by Healypf226 (1 review written)

NEVER EVER EVER THINK OF USING THIS COMPANY Would never recommend this company in a million years. They listed crane delivery on my order email and man with curtain side truck handballed it off telling me that they always have to unwrap it and take it off the truck by hand. SGB get round this in their terms and conditions by saying there isn't always a hiab lorry available and when I rang them I was told you can ask for crane delivery but there would be a long delay in delivery. Before the guy… Read Full Review

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★★★★★

“Shed”

Written on: 08/10/2016 by Kendra71 (1 review written)

Great product, good price, excellent service! The shed was adapted as required with double vehicular doors on one side and a pedestrian door on the other. It does just what we want… Read Full Review

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★☆☆☆☆

“Do not buy from this company!!!”

Written on: 10/09/2016 by tnWebb100 (1 review written)

Ordered a gazebo. Delivery terrible. Arrived broken and communication with company disgusting. Had to fight for a refund. CustomerService was very arrogant and I had the impression he thought it was a big joke. DO NOT BUY FROM THIS COMPANY unless you want hassle and a lot of broken promises… Read Full Review

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★☆☆☆☆

“Extremely poor customer service”

Written on: 08/09/2016 by Wendy402 (1 review written)

I had been researching greenhouses for some time and was delighted to find the model 072 advertised by Summer Garden Buildings. It was very reasonably priced on a 'price guarantee' and the website clearly stated that the base plinth was included in the price. We ordered and paid for the greenhouse on 3rd September and I rang to arrange a delivery time on the 6th, after receiving e.mail confirmation of the order. The assistant was very helpful and we looked forward to receiving the item within… Read Full Review

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★★★★★

“Fantastic Top Quality Shed”

Written on: 18/07/2016 by Michellehall (1 review written)

I can honestly say this is the best quailty shed I have bought in years, you can see it will last a very long time. The workmanship is great as was the updates for the delivery from the company. I couldn’t recommend Summer Garden Buildings enough, to family, friends and everyone. We paid for ours to be fitted and the chap was extremely professional. … Read Full Review

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★☆☆☆☆

“Gazebo Nightmare”

Written on: 19/05/2016

Where can I start with this company; our experience of them is not very good at all. Their after sales customer service is practically non-existent. They have to be the most difficult company that I have dealt with after placing an online order.I won’t go into the specifics of what can only described as a nightmare transaction after I ordered in good faith. Firstly when it was delivered I refused it (GAZEBO) as the box was quite badly damaged that I could see it was damaged inside. This is… Read Full Review

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Adehug's Comment

Written on: 10/09/2016

I had exactly the same experience with this company. I even probably had the same guy. I have never experienced such bad customer service. BEWARE AVOID AT ALL COSTS.

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Lottie48's Comment

Written on: 05/04/2017

I am having the same problem now.....there customer service is non existent and they simply don't care
I would love to report them to watchdog or rouge traders.
I would seriously think twice about using these people.
Had my log cabin 6 weeks ago and am still waiting for the replacement door glass.
I have heard all the excuses mentioned on here on numerous occasions.

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★★☆☆☆

“6x4 greenhouse”

Written on: 05/03/2016 by 455Fisher (1 review written)

worst instructions ever seen, same instructions for years.some instructions from B&Q and some from Gardman neither of whom sell the product and havent for some time. company not helpful or sympathetic. fortunatley found a You tube video dated 2010 showing step by step instructions. mentioned it to company but they were not interested in passing info on… Read Full Review

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