written by Ramos73 on 09/06/2015
Cheap and Cheerful, you really do get what you pay for. Quality of trolley is ok, I've had no issues in past 18 months. HOWEVER battery life is maximum 9 months - my first battery was replaced free of charge when it failed after 8 months use, now 8 months later, and my second battery has developed fault - but of course American Golf and Powerbug refusing to refund/replace. Off to the small claims court!!
Robpowerbug's Comment
Written on: 10/11/2015
Unfortunately, lead acid batteries can sometimes be a problem and this is why PowerBug offer a 12 month warranty against this type of battery. All trolley manufacturers offer a 12 month warranty against lead acid batteries and all trolley suppliers suffer issues assosiated with them to some degree or other. PowerBug supplied lead acid batteries have a very high quality rating within this sector but....... they can still cause issues when they fail......as in this case. Your battery was reported as faulty within its warranty period by American Golf to PowerBug and it was replaced without question after testing. PowerBug could have asked for expert proof that the battery had failed due to a manufacturers fault supplied by the customer. This was not requested. 8 months later, another report was made in relation to another failing battery (16 month after the original date of purchase). In line with the 1979 Sale of Goods Act, American Golf would have advised their customer that they had enjoyed 16 months of usage from a lead acid battery with a 12 month warranty and the warranty period had expired. The 1979 Sale of Goods Act is in place to protect the customer and also suppliers from unreasonable claimants as the small claims court would advise.This is what a retailer will reply upon.
It is encouraging however to read that aside from the battery issue, the trolley is performing very well and providing good service.
Lead acid batteries require close attention to their charging regime and a large contributor to failing batteries is sulphation due to poor battery maintenance. Infomation in relation to this can be found with a quick surf on the web.