FW2 a disgrace

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Guest's review of Powakaddy Freeway

★☆☆☆☆
Powakaddy Freeway

“FW2 a disgrace”

Written on: 05/04/2012

Bought 2years and 4 months ago - firstly the wheel clips failed and wheels kept falling loose - fixed those myself. Also control screen seems forever misted up, speed contol on setting four could be fast one day and slow the next!!, on/off button failed to engage and trolley heads off on it's own!! And lastly the axles breaks and costs me 65 pounds to repair - Powerkaddy supposedly also paying 65 pound towards repair - so what I'm to be grateful!! You sold me an inferior product through an online retailer who failed to tell me that some time ago you were offering to take the trolley back and replace it - I may have done that but I fear this is the last powakaddy product I buy or recommend - shame.

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Guest's Comment

Written on: 26/06/2012

Know the feeling, had my daughters 3years and in that time - three axles (all snapped due to design flaw) - two new screens as they keep steaming up and new buttons as rubber wears away very quickly and buttons get stuck and trolley flys off on it own with daughter in tow........................

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Nonenone2345's Comment

Written on: 28/11/2012

You were done! It's a 1hour repair, PK charge is £25 for the labour and they pay for the parts if it is out of warranty, they pay the parts& labour if in warranty, which come as a kit which cost £125; that has to be fitted exactly to instructions supplied by PK to the service agent, which should have been, new gearbox, driveshaft, motor mounting bracket, gaskets, rear tube, bots and rivets.

Prior to the end of October all PKII repairs could be claimed under warranty for parts only the customer paid labour even if the trolley was out of warranty. No one should be suing more than £25 for one of these repairs!

That has now been changed and the kit now costs £50 retail inc VAT plus an hours labour £25 if out of warranty. No cost to customer if still in warranty.

The screen mist was also covered by a similar fix that has now ended. There is now an upgrade to sport handle and electronics for £115 inc labour.

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Hawkeye157's Comment

Written on: 29/07/2012

I would contact consumer direct and ask for some advice as they are definately not fit for purpose, see my posting on taking retailer to small claims court.

Hawkeye

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