Extremely disappointed & upset

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Guest's review of Vertbaudet

“Extremely disappointed and upset”

★☆☆☆☆

written by on 05/05/2015

I placed an order for matching nursery items for number etc and matching wall stickers and arranged for them to be delivered to my local parcel shop. The first parcel was sent out very fast and I collected one item 2 days later. According to my order history however this item has still not even been sent. I was not asked to sign for anything at the Parcel shop when collecting my order.

Two weeks later I was still receiving texts from the delivery company telling me to collect my item or it will be returned. I was still awaiting the wall stickers and so I went to the parcel shop to collect them. I was advised there was no parcel for me. I therefore emailed Vertbaudet and a few days later I had a telephone call to advise that my order was at the parcel shop and that I had to collect it that day otherwise it would be returned. I'm heavily pregnant and was very ill that day however still went the parcel shop.

Surprise surprise it was not there. I call the customer services Who advised me that I would have to wait until the following week to speak to somebody in the parcel shop department. They would have re-ordered the item but it was out of stock and has now been removed from the website. I have painted the nursery to match the colour scheme exactly. This morning I received an email advising me that the delivery company have lost the order on the way to the parcel shop despite me being told last week that it was there and I had to collect it.

There are so many inconsistencies with their version of events and details seem to change every time I speak to them. Having now looked at other reviews in starting to question whether they ever had the item at all.

Very disappointed with them and will not be using again.

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Laredoute's Comment

Written on: 06/05/2015

We are sorry to hear that your experience with Vertbaudet UK did not meet your expectations and we would like the opportunity to investigate your complaint and resolve to a satisfactory conclusion. Please can you contact us by email or telephone( details can be found at on the Vertbaudet UK web page) leaving your customer number and/or contact details and ask for Sharon Ingham or Chris Hobkinson to ring you back. Once again we are really sorry for the upset and inconvenience caused.

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