Offer U catalogue & spending limit, then refuse when u order

Studio www.studio.co.uk
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babs999's review of Studio - www.studio.co.uk

“Offer U catalogue & spending limit, then refuse when u...”

★☆☆☆☆

written by babs999 on 07/09/2014

Through losing my job in early 2011, I acquired a default on my credit record, but was sent a catalogue out of the blue from STUDIO CARDS (without asking or applying!) with a spending limit of £80, and so I excitedly filled in the form with some stuff I wanted, and sent it off. 2 weeks later they wrote back and said 'due to your bad credit record we cannot offer you an account!' And yet THEY were the ones who offered to me the chance to order stuff, and open an account!

I wrote them a letter telling them how disgusted I was that they had built my hopes up like this, and got me excited at the thought of fixing my credit record, and all I got back was 'it's procedure and there is nothing we can do!' I demanded to know why they sent me the catalogue, and the offer to spend £80, just to refuse me and reject me, but I got no response.

As if that wasn't bad enough; a year later, they offered it me again!!! I sent them a really arsey letter telling them what they could do with their catalogue! I wasn't going to try again, just to be rejected again!

Could they not just give people a chance??? Even if it was a maximum £50 credit limit, and no more til you've paid it. Poor customer service. Treat people badly. No empathy or consideration!

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