Disgraceful!

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AzariaHodges's review of Studio - www.24studio.co.uk

“Disgraceful!”

Written on: 07/05/2014 by AzariaHodges (1 review written)

This company are a waste of space, the interest they put on and service charges are disgusting. I cannot afford to pay any of it back. Not when they keep putting interest like that on I have spoke to them and asked if they could freeze the interest so I can actually pay my It off eventually but they won't so my account will never be to £0.00. I'm a single mum and I did get the account to £70 but all interest as service charges they put on is awful how they expect people to pay back I have not the foggiest. I'm paying more important bills

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24Studio's Comment

Written on: 07/05/2014

Hi There

As a company it is our policy to be as supportive as possible of our customers if they experience problems in paying to the agreed terms due to circumstances beyond their control. When confirmation of the circumstances is received, we will accept reduced payments or even suspend payment altogether until their situation improves.

It is always our priority to try and assist our customers, with the longer term objective of resumption of contractual repayment terms, which could ultimately lead onto a return to further trading in the future.

In regards to service charges, the service charge is 3.1% (2% if made by direct debit) of the brought forward balance, plus a daily interest charge for any items that have been despatched in between your statement dates. The minimum service charge is £1.00 on all balances brought forward from previous statements.

If you are encountering payment difficulties please email our customer services team, detailing the issue and including your name and account number or full address including postcode and we will look to assist.

Kind Regards
JP @ Studio

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