Invoiced for something I haven't received yet

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Guest's review of Studio - www.24studio.co.uk

“Invoiced for something I haven't received yet”

Written on: 18/01/2014

I ordered a laptop back in October for Christmas. Every time I checked the order status the delivery date had been put back a week. It is now January and I have just checked again and its been put back until February. Studio claim that it is in stock!

Despite this, I am now being billed for it. I have emailed Studio asking them to remove the charge from my invoice until I actually receive the laptop but have had no reply. I must stress that I've never had any problems with them before, they've always been fine but this has really put me off using them again. I intend to cancel the order for the laptop of course.

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24Studio's Comment

Written on: 20/01/2014

Hi There,

I'm sorry to hear that you haven't received your laptop yet. If you would like to send us a Private Message on Facebook or DM us on twitter with your account details we will be able to query this with our customer services team for you.

Kind Regards
Laura @ Studio

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