Disappointing Service

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Rache20's review of Studio - www.24studio.co.uk

“Disappointing Service”

Written on: 26/09/2012 by Rache20 (1 review written)

Overall product was great! Samsonite suitcase which was a birthday present for myself. The disapointing part was the service after. It was my first order in a year so hadn't got anything on my account, so when I went online to find out that I had a late payment charge when i had had no communication at all that my payment was due. I did email to complain but was told that I should constantly check my account statements online! I found this very unhelpful. When I looked into a bit more though I was even more confused that I had £20 instead of the £10 late charge that the website said you would get if you missed payment. The most annoying part of it is that I had the money, as it was a birthday present!! Great suitcase but thats dampened by the fact the service after was rubbish!

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Hibiscous's Response to Rache20's Review

Written on: 01/10/2012

think you might be mistaken about the £10 charge as it is definitely £20 - read this from their credit agreement .... The minimum payment amount will be 6% of your outstanding balance or £10 (whichever is the greater).

Late payment warning
Should you fail to make a payment or pay less than the minimum amount due by the specified date and we or someone acting for us have to remind you to make such payment, we reserve the right to charge you a default sum of up to £20 each time that we have to remind you.

It is a known fact though with all companies including credit cards that it is your own responsibility to be aware of when a payment is due, if you don't receive a bill in the post its not the companies fault as they have likely sent you a bill, but sending you a bill is where their responsibility ends - i had the same problem when i didn't get a credit card bill - it was sent but just not received and so it was my fault for not noticing that i hadn't had a bill or paid my account.

Basically they had to chase you up so they had to bill you for it.

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