Written on: 15/11/2011
I am sad to say that the customer service from studios is shockingly bad. We ordered a five hundred pound camera which never arrived. The courrier advised us that it had gone missing from their warehouse and are happy to refund the cost to studios. Studios refused to do anything about this untill we sent a form in (form took 2 months to come to us and was originally sent to wrong address)3 months on and finally the money has been refunded to my account, However it has been credited with the money I paid towards it and they do not seem bothered to put this back into my bank account!!!! Although in credit they are still trying to charge me 45 pound, I have no idea what for. The prices and products are really good, but Studios can not be trusted if anything goes wrong. I would highly recommend avoiding them.
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