customer service nightmare!

Before my items even arrived (ten days late), my checking account was overcharged for the order. All attempts to work this out with customer service were in vain. At one point I was told the only way I could get someone to even look into the issue would be if I were to place ANOTHER order ("just something small would be fine"), so they could generate another customer order number as the previous one had been wiped out by a computer issue! Upon receipt of the order I returned it immediately. After another 14 days I called again and was told that the returns dept had computer problems and it could take up to 30 days for the return to be processed. I left 7 messages for a supervisor(incl one to corporate Atremiss) NONE were ever returned. at one point a customer service rep stated that if I was going to be such a "B--ch") about $210, then I shouldn''t be shopping"!
Yes, I made a report to the Attorney General!!!!