No longer good....service stinks!

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★☆☆☆☆
1.2
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bbabe's review of Newport News Women's clothing

“No longer good....service stinks!”

★☆☆☆☆

written by bbabe on 09/10/2011

They used to be a good catalog/mail order store, but no longer. I recently bought an item in two different colors and received two in the same color. They won't do a straight exchange...you have to return the item and order another. If you return it using their return label, they deduct $6.95 from your refund. Considering it's their mistake, that sucks! If you still want the item you ordered in the first place, you have to pay shipping again! If you don't think this is right and try to call....forget about it! I finally hung up after TWO HOURS on hold! This is the last time I order anything from them!

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