They took away my rewards!!!

“They took away my rewards!!!”

Written on: 11/07/2012 by galadriel2x (3 reviews written)

I shopped with Littlewoods catalogue for 30 years. I NEVER missed a payment in all that time. For the past 3 years I have not cashed in any of my earned rewards (Used to be called commision) I have been saving them up for something useful. The scheme changed a while back and I received a letter stating to keep my rewards I had to purchase at lease 1 item from each seasons catalogue. As I do not receive catalogues from them any longer and only shop online, I would have no idea when their season ended. I was going to order something last week from the summer catalogue. When I logged in to the site I saw that the £137 worth of rewards I had amassed had gone to zero. After contacting them i have been told that their summer season ends on the 30th June and as I tried to order 8 days later, they have taken my rewards!!!!! I have tried to get the amount reinstated to no avail. How can this possibly be fair. I will NEVER use them again. I am really, really upset about this as I deliberately saved up the money for a large item and £137 is a huge amount of money to just have taken away