terrible customer service !

Click here if this is your business
★☆☆☆☆
1.4 / 5
13% of users recommend this
Click here if this is your business
  • Value For Money

Guest's review of Littlewoods

★☆☆☆☆

“terrible customer service !”

Written on: 06/05/2012

been an agent for over 20 years . have a washing machine which has developed several faults which are covered by the sale of goods act .
they continually fob you off with email responses that contradict the previous emails they send you .they fail to call you to discuss the problem when they say they will . they seem to hope i will give up in sheer frustration that i am being given the runaround . how wrong they are ! i advise anyone else having trouble with this company never to give up if you are legally entitled to what you are requesting and let as many people as possible know how they are handling your problem. buyers beware!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 07/05/2012

Hi,

We are sorry to hear that you have been having problems with your washing machine. With electrical items that are faulty we usually advise to contact the manufacturers helpline who can diagnose the fault and hopefully provide a solution - they normally would send an engineer to view the machine and produce a report of the fault.
Our next steps would be based on this report.
We can investigate this for you and hopefully resolve your issues if you would like to email us at Help@littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review