Written on: 01/05/2013 by April77 (1 review written)
I can count on 1 hand how many times I have ordered from La Redoute and my latest encounter reminds me why. I ordered some shoes online and entered a code for free P&P. The code was accepted & the P&P removed from my online order. Received my statement in the post yesterday and a charge for P&P has been applied to my account.
I sent an email to ‘customer services’ to tell them what had happened and could they advise. I received a reply today (which in itself is amazing) I was told that the code did not entitle me to free delivery and I should check the terms and conditions of the promotion. The code was for nothing else other than free delivery so why the hell it didn't work I can only guess. They are just a shoddy company who fob their customers off.
I really don’t know why I bothered to waste my time ordering with them again.
Reading other reviews this is only a piddly little thing that has annoyed me and I'm very sorry to everyone else who have had such problems with La Redoute.
As rated by real users
"No Customer Service" Read More
"Good Quality Items ,Excellent ..." Read More
"Never answer your enquiries" Read More
"Terrible customer service" Read More
"Credit Application Process is ..." Read More