Written on: 18/05/2012 by flamingvintage (2 reviews written)
I ordered goods 14 days ago. I updated all my account details and had a confirmation that the billing and delivery address was my new address. However, the first part of my order has been sent to an old address and left outside a door in Hackney. I now have to wait for the courier company to try and collect that package (if it is still there, outside a door in Hackney is laughable), then for it to go back to La Redoute as a return. When it is received as a return I can then 'reorder' it. I have already paid for the goods. The second bit of the order is a matching pillowcase that goes with a duvet cover in the missing parcel and that is being held somewhere.
I am very cross, well livid, that the items cannot be sent out to me in the meantime whilst they figure out their mistake. By the time this gets worked out I suspect some items that were in the sale will be out of stock. And before La Redoute replies to me on Review Centre and advises me to contact Amanda Grice, I can tell you I have already emailed her 2 days ago and it didn't help and have spoken to customer services. I just want a refund or my goods.
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