No communication between kays & delivery people,

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piPope163's review of Kays now part of K &Co

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“No communication between kays and delivery people,”

Written on: 21/03/2014 by piPope163 (1 review written)

Ordered a washing machine and was given date for installation and delivery.I paid for connection and to take away old machine.I phoned the day before to kays and was told I did not need to disconnect my machine and that it would be done by delivery men.When the delivery was made I was told by delivery men they could not connect the machine as it had not been disconnected and that this was a continual occurance due to kays staff not giving the correct info to customers.I would liked to have known that I had to disconnect my washer.The result was that the machine had to be returned and now I have to wait for it to be credited back to my account.No one would admit that it was the fault of wrong information being given out by kays even though phone calls are recorded.The attitude of kays staff to loyal customers is disgusting.No managers were available and the promise of a call back has not happened.It was a Beko washer .I do not know if this happens with all makes of washing machine But I suspect it does as kays do not care once they have your order.The attitude of the delivery man was like "Well do you want us to leave you the machine or not ".Well NO THANKS .I am not that desperate to be treated with no respect ,as a good customer.

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