SHODDY TREATMENT OF LOYAL CUSTOMER

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Kays now part of K &Co
★☆☆☆☆
1.2
4.0% of users recommend this

Guest's review of Kays now part of K &Co

“SHODDY TREATMENT OF LOYAL CUSTOMER”

★☆☆☆☆

written by on 01/02/2014

After 50 years of being a loyal and reliable customer, I cannot understand why I have not received a catalogue from K&Co after ringing and e-mailing over the past year. I bought goods to the value of £2K last year and yet they have not sent me a catalogue for two seasons despite ringing on a regular basis. I am disgusted with their attitude and each time one of the advisers have said they will look into it or that the catalogues are out of print despite my daughter ordering one as a new customer and it arriving a week later. The advisers on occasion have said that I will receive brochures or I can go online but I do not use a PC and what good is a brochure when it isn't showing the items that I require? I am housebound and always relied on the catalogue for gifts at Christmas and birthdays and household goods. I don't know what is going on. Why do they still have an option on the telephone to order a catalogue if there aren't any left (allegedly)? I have also e-mailed my complaint but received no reply and have now resorted to sending a letter direct to their head office but I won't hold my breath. As for the very few people who have written a "good" review of K&Co, all I would say to them is, wait because its just a matter of time..........

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