BEWARE OF THEFT OF COMMISSION

Kays now part of K &Co
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Mjtmorgan's review of Kays now part of K &Co

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“BEWARE OF THEFT OF COMMISSION”

Written on: 19/07/2012 by Mjtmorgan (1 review written)

NEARLY 20 YEARS WITH EMPIRE WITH NO PROBLEMS BUILT UP A GOOD COMMISSION WITH EMPIRE ONLY TO HAVE IT STOLEN BY K&CO,THEY SAY THEY DO NOT HAVE TO INFORM YOU WHEN YOU ARE GOING TO LOSE YOUR COMMISSION,THEY CALL IT REWARDS I CALL IT COMMISSION BECAUSE THAT WAS WHAT IT WAS WHEN I COLLECTED IT. . IT IS NOT THAT I HAVE NOT ORDERED FOR YEARS I ORDERED AT CHRISTMAS . NO LETTER,PHONE CALL OR EMAIL TO WARN ME .BAD CUSTOMER SERVICES,DIDN'T WANT TO KNOW. HOW ARE YOU SUPPOSED TO KNOW WHEN YOU ARE ABOUT TO LOSE YOUR COMMISSION, WITHOUT CATALOGUES,STATEMENTS,LETTERS OR EMAILS SENT TO YOU.THEY SAY THATS MY FAULT FOR NOTGOING ON LINE & ORDERING WITH THEM . I CANNOT SEE HOW THEY CAN STEAL MY COMMISSION WHEN I BUILT IT UP WITH EMPIRE NOT K&CO. I WAS NEVER GIVEN THE OPTION TO CASH IT IN WHEN THEY TOOK OVER FROM EMPIRE. TO BE TOLD THEY CAN CHANGE THE TERMS AND CONDITIONS WHEN EVER THEY LIKE AND THERES NOTHING YOU CAN DO AS FAR AS I CAN SEE ONLY SHOWS WHAT THEY THINK OF THEIR CUSTOMERS. THEY CANNOT REALISE THERE IS A RECESSION AT THE MOMENT AND PEOPLE CANNOT AFFORD TO LOSE £94.20.THEY MUST HAVE KNOWN NO ONE WOULD HAVE THROWN THAT TYPE OF MONEY AWAY. I HOPE YOU DO NOT GET CAUGHT LIKE I DID AND MANY OTHERS WHICH I HAVE JUST FOUND OUT READING THESE REVIEWS PLEASE WARN AS MANY PEOPLE AS POSSIBLE WHAT TYPE OF COMPANY THEY ARE DEALING WITH AND DO NOT LOSE YOUR COMMISSION / REWARDS .IF ONLY IT WAS STILL EMPIRE YOU WOULD NEVER HAVE BEEN TREATED LIKE THIS FROM THEM THEY WERE LOYAL TO THEIR CUSTOMERS AS WERE US CUSTOMERS TO THEM .I GAVE K&CO 1 STAR BUT THEY DONT EVEN DESERVE THAT AFTER THE WAY I WAS TREATED TODAY.

Kandco_Help_Team's Response to Mjtmorgan's Review

Written on: 22/07/2012

Hi Mjtmorgan,

Empire Stores transferred over to K&Co in Jan 2011 and while doing this, this meant that some of the Terms and Conditions changed with the transfer. Empire Stores rewards scheme let you earn commission on orders placed and with K&Co this changed to rewards being earned on payments.
All customer were notified of the change and were notified of the change in the Terms and Conditions to the account and to the rewards scheme that they offered.

In order to keep your rewards you must place at least one order in every season, e.g. Spring/Summer and Autumn/Winter. If you fail to do this then you will lose your rewards as per Terms and Conditions.

When you log onto to www.kandco.com there is a countdown at least 30 days before the end of the season advising customers to place their orders in order to keep their rewards and their reward tier status.

This is also outlined in your T&C's. If there is anything else you would like us to look into then please email us at contact_kandco@kandco.com putting 'query' in the subject field.

Many Thanks

Lizzie
K&Co Help Team

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Maryryan72's Response to Mjtmorgan's Review

Written on: 13/11/2012

I had that too, I had my Kays Catalogue for quite a few yrs, saved up the commission, to about £300 to spend in the catalogue only to be told I couldnt have it because I was too late claiming it, by only one week! I was that disgusted I have not used Kays since!

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Kittymaid's reply to Maryryan72's Comment

Written on: 10/01/2013

Yes me too! I've been robbed of my ''Rewards'' I received a letter saying as a treat here is £20 off your next order of over £50. So did the order and I pay back £65 every 4 weeks to pay it off, but no Rewards of 10% being paid?

I write and ask why no rewards, they say - sorry you don't get any because we gave you a discount!
The bottom line is if I HAD NOT taken the discount my rewards were worth more! How underhanded is that?
For example you get sent a discount maybe just £10 and you go for a higher value product say a TV at £500.
If you go for a discount the TV costs £490, but if you pay the tv back over say 20 weeks you would get £50 in Rewards!
I just got back the usual robotic reply check your T&C's but they should put that on the letter offering you a discount.
If you take this discount you will not get your rewards and they could be worth a lot lot more!!!
Be warned please, also BNPL you don't get rewards but I took mine over just 20 weeks.

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