Kays now part of K &Co

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★☆☆☆☆

1.2 / 5

From 71 reviews

5.6% of users recommend this

Value For Money

APlato's review of Kays now part of K &Co

★☆☆☆☆

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“Terrible customer service”

Written on: 01/05/2012 by APlato

After being a customer of Empire Stores since the 90's I don't expect to have to ask 3 TIMES to be sent a catalogue. I suppose you don't send the paper ones out because you can't afford to. I want to look through a catalogue, not navigate my way through a website. A standard formatted email response is not customer service. Another customer lost

Kandco_Help_Team's Response to APlato's Review

Written on: 01/05/2012

Hi APlato,

We're sorry that you haven't received a catalogue yet.

If you'd like to send us an email to contact_kandco@kandco.com putting 'catalogue request' in the subject field and we will try and send a catalogue to you manually as there may be a glitch with our systems for your account.

Many Thanks

Lizzie
K&Co Help Team

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