written by alistairbrooks on 13/07/2012
My mum had used these guys and Grattan (their sister company) for years and never had a bad experience, but when I tried (the website) recently I had a nightmare.
We were looking for a new bed and after running out of Bensons (chased by a smooth talking saleman) and checking Argos i thought maybe Kaleidoscope would be a good shout. I had a look and couldn't believe my eyes. A silent night bed for about £200.00 less than anywhere else.
I jumped at it and ordered it there and then - selected my delivery etc and went back to my business waiting for it to come in. A week past and I took the afternoon off for the delivery. Nothing came so I called them.
"Sorry sir that was a misprice, you should have had an e-mail". Nope! They don't take the money until after your order is placed so they can double check everything and agree - it all perfectly legal apparently!
Anyway, need-less-to-say I was not best pleased.
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