Written on: 04/07/2012 by susan59
i have been a freemans agent for 16 years noe and havent had any major problems up until now.i have spent thousands of pounds with them over the years.i now pay them £450.00 a month and anyone would know that entitles me to £45 pound commision. only this month when i received my statement it said commision earned was £25.00.when i contacted customer services about this they said the remainder of my commision had been used to pay off interest charges because i was only paying the minimum payment on my accounts.i dont understand this as the interest charges are still being charged to my accounts on my flex accounts so as far as i am concerned i am paying it twice'i have always payed the minimum payment and this has not happened before 'i wont be buying from them again and suggest other people to stay clear of them. total rip offs
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