written by 92Briggs on 09/03/2017
having ordered goods on the 28th January phoned up 3 times only to be told 1st waiting for an item to come in accepted that but having been told that the goods are waiting to be collected from warehouse still no delivery. My money has been taken from my account so I require my order please, I keep getting put off by saying "they should be with you by Friday" told this 3 times
I want either my goods or a true reason why they have not been sent out.
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Chrisbon005's Comment
Written on: 09/03/2017
I am in the same position, ordered and paid 14/1/17. My last contact I was told they have problems with the stock levels on the computer system the sales people use - the stock records they see and not correct - so they think they are in stock but might not be(?). If they "show" as in stock (even if they are not) they will take your payment if you use a card. My 3 items all turned out to be out of stock even though I have been given dates for delivery, told they have been packed up and finally not in stock and have not been for a "long time". Stock is expected on 7/4/17 for this item. Response to phone calls is abysmal, emails takes days / weeks to get a reply from and even sending 1st class mail to the director gets you nowhere.
So as for a true reason why they have not been sent is probably they are not in stock! Good Luck with your order.
Dulcieann's Comment
Written on: 05/04/2017
Ditto. Still waiting for my order after despite emailing. Refuse to send part order so despite buying £200 of goods I am not important to Easilife. Would never recommend this company