written by Normski41 on 30/10/2013
I order from Damart for the first time ever. It was for 2 corduroy skirts offered on sale at £17.50 each quite reasonable prices, but the quality was poor but most of all the sizing was very small. I normally wear a size 16 M&S skirts and as they were beginning to feel a bit tight I ordered size 18. I could hardly fasten the button and they would have been too uncomfortable to wear.
I have just returned them today and hope that I get a full refund. I am somewhat concerned by some of the reviews on this site which talk of poor service in this respect. I will review again when (and if !!) I get the refund.
If the had said their sizings were on the small side this might have helped and if they had said the corduroy was thin.
As rated by our community of reviewers
Damart's Response to Normski41's Review
Written on: 05/11/2013
Hi
I'm really sorry to hear that this was your first shopping experience with us.
I've passed on your comments about the sizing of the skirts and the product quality to our Head of Product.
We will, of course, give you a full refund for your order. If you'd like to email me directly, I'll check that this has been done for you as I don't have your account details.
If you'd like to give us another chance I'd be happy to give you a discount on your next order. I'd also like to thank you for taking the time to alert us to the issue.
Regards
Jeanette Askin
Head of Customer Service
Normski41's reply to Damart's Comment
Written on: 07/11/2013
I have now received a refund for the returned goods and thank you for dealing with this in good time.