Worst company ever. They lie many times. They never turn up on appointments. Very very disappointed with Swale heating. This company needs to be closed down.

They are supposed to do Gas Checks for the Housing association and leave it to the last minute and when you tell them you need notice to book time off from work threaten you with legal action. Stay well clear.

A Gas and Boiler service appointment was made by them which they cancelled the week before the appointment time. They rebooked the appointment, which I only found out about, by a text they sent me, saying their service engineer would be attending the following week. I sent them back texts and emails saying it was not convenient, I wouldn't be in and "The earliest I will be available is from 19 July 2023.", but they said they had to do it on this day. Even though I had contacted them to say I would not be home, the engineer turned up and left a card saying that I was not in for the agreed appointment, AGREED BY WHOM, CERTAINLY NOT ME. The card has a new appointment date of 29/06/2023, which I told them I couldn't do. Tried to rebook on their so call portal, but said no dates were available, even before I put in a date. What is it with this company, is this their way of making money by turning up for appointments which they know the person is not going to be in and then charging? SWALE APPOINTMENTS TIME SHOULD BE MADE WHEN IT'S CONVENIENT FOR THE CUSTOMER. Some of us do actually work and can't just take a day off because you've decided it's OK for you. P.S. I did write a good review about you sorting out my boiler after nearly a year but will be amending/deleting that.

Swale Heating are experts at terrible customer service. They are the masters of letting down their customers. They claim to keep their customers safe and warm. Instead, they make them frustrated and waste their time. They do this by not turning up for appointments, then trying to rebook. Sometimes it takes months to arrange and re-arrange. In my case, I am still waiting for an Autumn 2022 gas boiler service - in June 2023!!! They've just phoned to cancel, offering a service in July. What a shambles.

Booked engineer for boiler service. Let down 3 times. Waited in All day 26th May 23 & engineer no show. No phone call from anyone. Called Swale the following morning, they could give me no info & didn’t know why the engineer didn’t turn up. I was visit 8 of 8 & at 10.30pm on the customer portal said he was on visit 5 !! Absolutely terrible service, have asked for a refund & will not be using again. Swale you really need to improve your service Why couldn’t someone just contact me to let me know the Engineer wasn’t coming ?

So just over 4 months ago Swale came out & fitted an supposedly New 3 port valve A couple of months later problem with 3 port valve Booked an engineer He failed to turn up Booked another appointment Guy turns up supposedly another new 3 port valve December having problems with 3 port valve Booked appointment guy failed to attend Booked another Appointment (Are you starting to see a pattern here) Guy turns up stayed 40 minutes All done Some days later return home from work To find a puddle of water on my wood flooring 3 port valve leaking water So turn off water Contact swale to explain Told them the engineer will need to bring a 3 port valve Guy turns up tries working on the valve Then tell me it needs a new valve I asked if he had one he says no Goes out to his van & gets an old one he took of a job during the day It doesn’t work but will stop the leaking water So book another appointment Guy comes puts on a new 3 port valve Great we now have heating Days later no heating Book an appointment Yes again guy fails to turn up Finally get a guy to attend Working on our 3 port valve Tells us our wiring is the problem But 20 mins later Hey presto he has the heating working This is the 19th of December 2 days later yep heating not working I now have the heating on auto When it comes on I have to press the casing off the valve & hold it for the heating to come on Had an appointment booked for yesterday 13/1/2023 Guess what ? They failed to turn up Never ending

Lovely staff, awful company. Run to the hills

My boiler has been broken for over a month now they have been over 3 times to try and fix it but on Wednesday someone was supposed to come over so i waited in for them all day and he never arrived so booked it in for Friday guess what , he doesn't turn up again and told those at the office he tried to call me and left a message but he didn't do anything of the sort. a very unprofessional company very unreliable, i would advise going elsewhere.

We arranged to have a new boiler, new larger pipes and hot water tank installed in Oct 2019. The sales representative was very helpful but as soon as we agreed with the sale the customer service was atrocious. On the day of installation (should have been 2 - 3 days) the engineer turned up and immediately tried to put us off having larger pipes as it would be too much work for him. We were shocked as we had already paid for the service but he said it would be taken off our bill. We refused of course. The parts turned up on the day but many were missing so a few hours work was completed and the engineer left. The next day we had a different engineer turn up to carry on with the work. Parts turned up but still some were missing. A few hours work was done again putting the boiler in place and the engineer left. The next day (Friday) another different engineer turned up to carry on with the work. The hot water tank was now installed. As we had a new boiler installed we had to have a power flush. They ran out of time to do this on the Friday so said they would come back the following Tuesday to do this. The engineer turned up on Tuesday to do the flush without the equipment. The equipment was then delivered to him in bits so he had to build the machine then realised there was parts missing so couldn't do the flush. I had taken time off work for this so was extremely frustrated bear in mind the job was only meant to take 3 days maximum. We were now on day 5! The power flush was arranged for another day so I had to take more time off work. This time it was done successfully. By this time it was December 2019. Because of all the problems we had, we were given 12 months free cover. 1 year later (October 2020) and our new boiler was leaking. We called Swale who said that we were no longer their customer as our cover had expired. We looked at the paperwork with regard to the cover and although they agreed to this in Dec 2019, it expired in October (2 days before the leak). They were meant to write to us as a reminder to renew our cover but this didn't happen. We wish we had never gone with Swale. We have never experienced such bad and rude customer service from a Company. The reason why we have taken a year to write this review is because we gave them the benefit of the doubt due to receiving a free years cover but when this was not renewed and we received no notification, we decided enough was enough and we would call them out for the terrible company they are.

This is the third winter in a row that Swale Heating have left my elderly in-laws without working heating for a lengthy period. Despite them fitting a new boiler this year they have quoted a 6 day delay in coming to even look at the fault. I've had enough of Swales and will move my parents in law to an alternative. Probably British Gas. I really can't recommend then from a customer service point of view.

I am completely appalled once again by Swale Heating. My advice to any person considering using this company is please DO NOT USE SWALE HEATING. From the simple installation of a new boiler and radiators there has been nothing but incompetency from start to finish. And now in less than a year since installation my boiler is losing pressure, and I am now looking to replace the 3rd thermostat as I am told it could be a "bad batch" - completely and utterly unacceptable!!! On requesting a new thermostat to be fitted as still under guarantee and broken on two previous occasions (the last one only fitted 5 weeks ago) I specifically requested the engineer arrived with the part and of course on two occasions they didn't, I have now been told that the next available appointment is in January 2020. Added to which because the brand new boiler has been losing pressure since installation the Swale Heating Engineer requested a leak sealant be added without consulting me or having the courtesy to say that I would be charged for this and I have now been invoiced £91 for something I did not request. Swale Heating now tell me that they will not fit the 3rd faulty thermostat without me paying for the leak sealant that was ordered by their engineer without my consent. How is this company actually functioning? Ultimately I am now left still under guarantee with no functioning heating system and staff that do not communicate with each other. I will not accept somebody on the end of the phone (having waited in a queue once again for 50 minutes) saying sorry. This company need to be held responsible for the way they treat their customers.

Swale Heating recently supplied a replacement boiler for us. However the vent on the new boiler is both much smaller and exits higher up through the wall than the previous vent. Swale Heating were supposed to brick up the hole in the external wall left over after the old vent was removed and use breeze blocks and plaster to repair the whole in the internal wall. However their engineer appears to have made a decision to take a shortcut and simply fit the boiler over the large hole in the internal wall. Since finding this out I have looked at reviews of Swale Heating and discovered that this is not the first time they have done this. If you have had a boiler fitted by Swale Heating to an external wall try looking behind it to see if they have done the job properly. I cannot see how the job they have done for us meets Building Regulations

I used them 6 years ago...put in a new boiler. Done in a day. My existing radiators were cleaned out etc. Electrician came to fit new point for the boiler...a manager popped in to check the work during the day.... manager popped in to sign off the various cerificates...Boiler has been serviced yearly since - no problems -(get a phone call or letter asking if service date is OK?.. no missed appointments........pleasant technicians. Can`t really see how there are a lot of negative reviews.

sse USES Swale for breakdown services. If you encounter problems like not showing up on time, you have taken a day off. Wrong parts over and over again.Have been without heating/hot water for certain time which is unreasonable. Switching your boiler off/at risk label unreasonably because they are trying to sell you a new boiler.DON'T Take engineer's word for it, get another opinion from gas safety registered guy. It has happened to me twice at different properties and both times they were wrong in switching our boilers off due to slight corrosion on the casing. complain to SSE first, wait for 6 weeks lock out period. Then take it to financial ombudsmen you will get compensation for your loss including calling the 2nd engineer.

Would give them less than 1 if I could. Worst company I have ever encountered. I had only heating upstairs they took a look and left saying I needed a pump. Fitted pump still no proper heating came back and did a power flush. Had no heating or hot water!! Basically flushed it incorrectly all the sludge blocked the pipes between the immersion & boiler. Came back again cut out some pipes. Still nothing I need new parts for boiler and apparently another power flush! 4 weeks later now and 2 missed appointments. And waiting avoid at all costs unless you don't want any heating or hot water!

A sales agent was only in my area today for another 6 weeks, so I booked in between 8-12. I was at work, but as this was the only day they could do I shuffled things. I was told I would be called at 8.am to let me know when they would be here. I called Swale to be left on hold for ages and hung up (if you select any option other than a new quote you are left on hold for ages) I called again after 12pm and the no show and no call I was told that I must be mistaken and that actually it was between 12-4pm. I explained that it was defo between 8-12pm as I had to change things around and worked hard to fit this in to my schedule, the lady that booked the appointment had told me this was the only time they could do on the whole week and that swale must have changed it later. To suddenly be told it was a 'a clerical error' (amazing!!!!) a it had been between 8-12pm but this error had meant that it was now between 12-4pm. I said I have taken the day off work and now had things to do that I needed to do on my day off this week - had I been informed earlier I could have done what I needed to do in the morning. The lady said she would call the rep to see what time it would be. (now bearing in mind I had accepted todays appointment as the rep was 'in my area') I was told he would be here in the next 3 hours (ie between 1pm-4pm) he was currently in Wolverhampton (some 3 hours away from my address!!) I said oh that's funny as I was told he was in my area today.  I said you can cancel it as I have things to do and would not want to hear what excuses come out when the installation team fails to turn up. It strikes me this is a sales company trying to pretend they are busy to force people into signing for over priced goods and pry on the weak. YOU HAVE BEEN WARNED!!!!

Terrible company. Three times this week they have failed to turn up to an appointment. First appointment: excuse- too many emergency calls. Second appointment: excuse- they went to the wrong address, and believe it or not serviced the boiler and issued a certificate! (Someone got a free service) I waited in all day with heating off as requested! Third appointment: excuse- our engineer can’t make it due to an emergency! Enough said. They wouldn’t arrange another engineer and were totally unhelpful. Joke company. AVOID AVOID AVOID

I don't really know where to start! A central heating system which has worked on and off for the passed 12 years - engineers who say they can come out after 6pm but then when you try to book an appointment are told that it's only between 8 and 5 - great if you don't have to work! I've lost count of the amount of annual leave I have to take to accommodate them, only for them to show up, poke around for 10 minutes and then leave saying "oh if anything goes wrong someone will come out after 6pm!" er, they don't!! Don't waste your time, energy or stress levels - go to British Gas or a reputable company who can fix a boiler, won't leave mud on your carpet and actually know what they're doing. Ombudsman being contacted - it's about time this company own up to their mistakes and take ownership of such.

I have had numerous problems with the Company. Initially the electrician who was assigned to complete the installation of the boiler did not keep 6 appointments. Since then I took up their Premium Warrant Care which includes a service . Appimtments made for 7th November and 8 th November were cancelled with explanations which stretched credulity. Another appointment was made for 10th of November . I got a text message that the engineer could not gain access and was sent a photograph of a door by way of evidence. This photograph must be a library photograph since it did not match with the front door to my house. He supposedly called on me on my landline but was not able to reach me. Since I had the handset by me since the morning and it is connected to an answering machine which was not triggered a doubt as to veracity arises and one is left to draw his/her own conclusion. The installation carries a 10 year warranty but in trying to arrange a service through Worcester Bosch approved engineer I discovered that Swale Heating had only registered it as carrying a standard 5 year warranty. After much correspondence and an ultimate threat to intervene for it to be registered correctly it was done. So the threat worked. Incidentally I discovered that a 10 year warranty can only be given by Worcester Bosch upon payment of a premium by the installer. This had obviously not been done immediately after the installation had been completed. ALL IN ALL I WOULD AVOID THE COMPANY LIKE THE PLAGUE.