Swale Heating www.swaleheating.com Reviews

★★★☆☆
3.3 / 5
292
58% of users recommend this
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Swale Heating www.swaleheating.com

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Latest Reviews

★★★☆☆

“Wrong information given ”

Written on: 25/02/2017 by Floyd420 (1 review written)

Telephones to report a red light on newly installed boiler that we were concerned about told no appointments for one week, okay it was not an emergency but given the time daythe engineer would call we asked for between 3.30 - 5.30pm this was agreed. the next week when the agreed day came we made sure we were home by 2.30. in case of an early call but sadlt we had to wait until 5.30pm when we phoned Swale to ask where our engineer was but as usual it was an answer phone or told it would be… Read Full Review

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★★☆☆☆

“nearly two months to repair boiler now 10 visits”

Written on: 24/02/2017 by Keagan328 (1 review written)

Having had at least ten visits from their engineers, and many parts replaced I was assured that the fault ha been corrected and told by the engineers that the boiler would now the fault had been rectified. The boiler went wrong again within an hour of the engineers leaving the boiler did not work correctly. Engineer called and said a part had to be renewed, and report it to their office, and turned off the gas supply. I now have to wait five days for the part to be replaced. (no hot water and… Read Full Review

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★☆☆☆☆

“Absolutely awful - avoid at all costs”

Written on: 23/02/2017 by Seersy (1 review written)

I have been a Swale customer for 10 years and over the last 2 or so years their customer service has become truly abysmal. Recently I have had 2 attempts to have a new part fitted to my boiler which has caused intermittent outage of my central heating. The first attempt they failed to turn up (and to add insult they insisted they had). The second attempt it was combined with my annual boiler service which was yesterday. This morning I wake up to no central heating, so I am going to have to try… Read Full Review

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★★★☆☆

“The service could be dramaticically improved if on the...”

Written on: 21/02/2017 by dmAdkins51 (1 review written)

The service could be dramaticically improved if on the first call a person who could open the boiler was sent. Sending foot soldiers first then followed by the cavalry causes the work to take two weeks instead of one. … Read Full Review

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★★★★★

“PLANNED BOILER SERVICE”

Written on: 18/02/2017 by HARVEYGAS (1 review written)

VERY COURTEOUS ENGINEER, VERY PLEASANT AND HELPFUL ATTITUDE. VERY THOROUGH SERVICING. WOULD RECOMMEND YOUR COMPANY TO OTHERS… Read Full Review

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★★★★★

“Great job ”

Written on: 18/02/2017 by Kfrosty (1 review written)

I had no heating or hot water. Swale came out with in 2 hours which was an evening, connected me back on. Within 5 days the parts I needed were fitted to my boiler at the time they said they would be. I haven't been with swale long and I'm so glad I changed providers as the service I received on this occasion was better then I had from other providers. Swale showed how professional they are as a company, everything was so smooth at getting sorted and no stress was brought to me. Thank you… Read Full Review

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★☆☆☆☆

“Worst Ever! ”

Written on: 09/02/2017 by BostonSaunders424 (1 review written)

You done work next door to my house on the 08,09 Feb 17, and cut off my sky TV reception because you had scaffolding up. When I've spoke to your team you have just told me there's nothing you are going to do to rectify this, and informed me I wouldn't have TV for another day at least or more, and didn't seem to give a F. I pay for my SKY, and this isn't the first time this has happened, in previous occasions they(roofers) have extended my antenna so I could watch TV. Your attitude towards my… Read Full Review

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★★★★★

“excellent Job”

Written on: 05/02/2017 by JULIEANNT (1 review written)

Our old boiler packed up just after Christmas. It took swale 2 days to get the new one in and running with no problems. The engineer that came to fit the new one was really nice and cleaned up after himself… Read Full Review

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★★★★★

“Friendly and trustworthy”

Written on: 05/02/2017 by LittleoldladyfromBexhill (1 review written)

I had a new boiler installed 3 years ago. The quote from Swale was by far the best value for money and clearly set out everything that was included in the price. The installation was carried out in a timely way and to a very high standard. Our expectations were high and Swale didn't disappoint in anyway. They left the house clean and tidy and were courteous and explained what they were doing at every stage. You might think that this is all just what anyone should get and probably thats… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/02/2017 by b-white (1 review written)

I have always been very pleased by the service which Swale offers. We have had a contract with them for many years, and they have always responded quickly and efficiently to any issues with our central heating system. Any work which has been carried out has always been completed to a high standard… Read Full Review

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★☆☆☆☆

“What a complete shower”

Written on: 03/02/2017 by Superhod (1 review written)

An absolute useless company Swale heating are, I'm in social housing so have no other choice but to use them, I have a boiler that works fine on hot water only but when it's switched on to heating and water is when it goes wrong, the lockout red light comes on and the heating side of things don't work properly, nearly 3 years and countless, useless gormless engineers turn up look and scratch their heads, say the problem has been fixed then clear off and I can guarantee by the time they have got… Read Full Review

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★★★★★

“GAS BOILER MAINTENANCE CONTRACT”

Written on: 30/01/2017 by Thomsonwz395 (1 review written)

After years of having to find a plumber to sort out gas boiler issues, I signed up last year to an annual maintenance contract. Now I have no worries. An engineer came last year January and checked everything, leaving a sticker on the boiler with date of work and contact phone numbers. I had no problems during the year, except to ring their emergency number when the boiler stopped working after National Grid had done some work to the gas supply. The person I spoke told me over the phone what to… Read Full Review

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★☆☆☆☆

“Incompetent firm”

Written on: 30/01/2017 by Erlyn (1 review written)

What an awful firm. Ruined my flooring and now saying it could have been like that before. They didn't notice I had a crack and hole in my tank. Cannot get through to them on phone and don't know when I will have new tank and maybe hot water. Don't use this firm… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 29/01/2017 by Kaylah53 (1 review written)

I have had ten years of misery with the most expensive boiler on the planet. The firm could not organise a bun fight. I was very upset when they demanded another £100 before I was allowed to join the Service Plan. The boiler is and always has been noisy - the pump sounds like a ship's fog horn. I have had so many leaks I can't count. If I had enough money , I would dump the boiler and start again with a reputable firm… Read Full Review

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★★★★☆

“Ser4vice carried out efficiently by the engineer. A...”

Written on: 29/01/2017

Ser4vice carried out efficiently by the engineer. A pity the customer services are not as efficient… Read Full Review

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★★★★★

“annual heating service”

Written on: 29/01/2017 by Chapman225 (1 review written)

the engineer arrived as promised. he was very thorough and helpful.this is only the 2nd service we've had with Swale as we kept with the old owner's company, however, Swale is more efficient… Read Full Review

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★☆☆☆☆

“little contact”

Written on: 29/01/2017 by Arielm185 (1 review written)

I had a new boiler installed and as told a new hot water tank was needed although phoning leaving messages, emailing I'm still waiting for a reply 3 weeks later… Read Full Review

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★★★★☆

“Your engineer carried out an efficient service. He...”

Written on: 29/01/2017 by Torres239 (1 review written)

Your engineer carried out an efficient service. He kept us in the picture as to what he was doing and showed us the part that needed replacing and fitted it. He carried out a complete system efficincy test and cleaned out the Magna Clean container in the loft. We are happy to sign up for a yearly inspection and review of the boiler and central heating system by Swale Heating… Read Full Review

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★★★★★

“Very good service”

Written on: 29/01/2017 by Valerieh70 (1 review written)

Very please with the service from Swale Heating… Read Full Review

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★★★★★

“Quick, efficent service!”

Written on: 29/01/2017 by vjBarnett273 (1 review written)

I spoke to a friendly and helpful woman in the phone from your office. Within an hour a service engineer was here and had repaired the boiler. Always have excellent service from Swale Heating. Service is always outstanding… Read Full Review

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