Swale Heating www.swaleheating.com Reviews

★★★☆☆
3.4 / 5
341
59.8% of users recommend this
  • Value For Money

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Swale Heating www.swaleheating.com

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Latest Reviews

★★★★★

“Very good service ”

Written on: 15/07/2017 by Rocheww265 (1 review written)

I was very happy with my swale heating visit. The guy had called me before he cane round to say he would be with me within the hour. Once he was here he was friendly and informed me when he had the hot water running in my bathroom so I could keep my kids out of the bathroom. He left my flat clean and tidy. Very happy with the service. Would recommend swale heating to a friend… Read Full Review

By Swaleheatingltd

Written on: 17/07/2017

Thank you for taking the time to leave a rating and feedback, we are thrilled that you have had a positive experience, many thanks

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★★★☆☆

“Nice Operatives, but Couldn't Help”

Written on: 26/06/2017

Problem was leakage of fluid from solar panel system into cold water tank which feeds the hot water tank, the heat for which is supplied by my Swale Heating installed boiler, along with the rest of my central heating system. The result was that the hot water from all taps and shower was coming out smelling foul. The cold water tank only supplies the hot water system and the shower, all the cold taps coming straight off the mains, but apparently it is nothing to do with Swale heating, so they… Read Full Review

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★★★★★

“Service and repairs”

Written on: 21/06/2017 by Keenenb362 (1 review written)

Came exactly when agreed, showed proof of identity. Very tidy and efficient in service and repair job. Made sure all was tidy and working to my satisfaction before leaving. Very pleased. With efficiency and a job well done… Read Full Review

By Swaleheatingltd

Written on: 21/06/2017

Many thanks for sharing your experience with us, we are delighted that you are pleased with the service we have provided. We appreciate you taking the time to rate us and leave feedback.

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★★★☆☆

“Booked service for 8-12pm Engineer arrived just on 12...”

Written on: 17/06/2017 by Mulgrew1 (1 review written)

Booked service for 8-12pm Engineer arrived just on 12 ! Service O.K. but left a part off the boiler which they are having to come back to reinsert… Read Full Review

By Swaleheatingltd

Written on: 21/06/2017

I am sorry to hear that you have had issues following the annual service visit. I hope that arrangements have been made to resolve the problem, if you should require any further assistance please contact us at customerexperienceteam@swaleheating.com

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★★★★★

“Boiler installed ”

Written on: 17/06/2017 by ZollieMan (1 review written)

Price was competitive, booking fast, the work was of eccellent standard, though boiler was the best quality and the engineer probably one of the politest friendliest most proffessional person I have ever met. I will recomend to everyone I know!… Read Full Review

By Swaleheatingltd

Written on: 21/06/2017

Thank you for taking the time to leave such awesome feedback and rating.

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★★★★★

“definitely recommend”

Written on: 03/06/2017 by WendyA1972 (1 review written)

Whenever have any problems ring through, staff are very friendly polite and knowledgeable. Service engineers that have been round house are also very polite and friendly and clearly know their stuff. Really pleased with the service I get which I feel is for a very reasonable and competitive price… Read Full Review

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★☆☆☆☆

“RUBBISH SERVICE”

Written on: 02/06/2017

Swale Heating quoted to install a new boiler, remove old boiler & fit my new gas fire. Installed new boiler, removed old boiler which could had been done better. When I asked about the fire I was told they needed a ladder to remove the old flue which they did not have & that the chimney needed sweeping so they could not fit the fire & that the office would phone me with a date when all the work could be done. That was 2 weeks ago, in which time I have phoned them a number of times only to be… Read Full Review

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★☆☆☆☆

“Never again !”

Written on: 02/06/2017 by MattieGibson383 (1 review written)

Beyond words ! Engineer was a disgrace !… Read Full Review

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★★★★★

“fixed problem”

Written on: 27/05/2017 by zeSheehan372 (1 review written)

My water pressure wasn't working and there was a leak i phoned them they sent someone out the problem needed new parts so because of the weekend no one could come out but they did advise me what to do and it worked so thank you for that then someone came out on the Monday and fixed the problem… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 24/05/2017 by 306Moore (1 review written)

Do not turn up for appointments with no explanation claiming you were not in. After ringing and complaining was told he could obtain entry Big lie i was in all day. Big lie Swale get your act together or lose Custom… Read Full Review

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★★★★★

“Professional and caring”

Written on: 23/05/2017

The engineer who completed my boiler service recently arrived on time, introduced himself and was polite and courteous throughout. If I had any questions he explained to me carefully so that I fully understood. He was tidy and cleared away before he left. I would not hesitate to recommend Swale to anyone who is thinking of replacing their heating system. Thank you… Read Full Review

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★★★★★

“boiler service”

Written on: 22/05/2017 by 204Lamb (1 review written)

Engineer was thorough and booking the visit was very flexible which is good because I work full time. I have already recommended Swale to family and my father has used you for his installation… Read Full Review

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★★★★★

“Brilliant service”

Written on: 20/05/2017 by Sutton64 (1 review written)

I reported a fault to Swale Heating regarding my heating service. The engineer was very knowledgeable of the fault and explained what the issue was. He replaced all parts required and retested the system in a very quick and efficient way. Excellent service Swale, keep up the good work. I had no negative issues with my visit , I understand that you busy but I had to wait 4 days for a visit ! On this occasion it was not a big issue, as I still had heating and hot water… Read Full Review

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★★★★★

“Brilliant service”

Written on: 20/05/2017 by Sutton64 (1 review written)

I reported a fault to Swale Heating regarding my heating service. The engineer was very knowledgeable of the fault and explained what the issue was. He replaced all parts required and retested the system in a very quick and efficient way. Excellent service Swale, keep up the good work. I had no negative issues with my visit , I understand that you busy but I had to wait 4 days for a visit ! On this occasion it was not a big issue, as I still had heating and hot water… Read Full Review

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★★★★☆

“Replacing broken thermostat”

Written on: 20/05/2017 by Chazy274 (1 review written)

Quick and efficient service, I could have had the repair done on the following day of the initial diagnostic visit but as I was busy could choose a more suitable day. Both engineers were pleasant and efficient. The only down side to the service is having to book a four hour slot would be nicer if this time window could be reduced to a two hour slot… Read Full Review

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★★★★★

“boiler service”

Written on: 17/05/2017 by brian.darvill (1 review written)

We had our Boiler serviced the two gentle men who came to do the service did a first class job everything was explained to us in detail what they were doing asked if we had any questions and answered any we did have. cannot fault any part of the service given would highly recommend your company to anyone. Keep up the good work… Read Full Review

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★★☆☆☆

“Annual service of boiler”

Written on: 15/05/2017 by Matildax473 (1 review written)

After two attempts again it was successful whereas last year it took 4 attempts… Read Full Review

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★★★★★

“Annual boiler service”

Written on: 13/05/2017 by SaigeHess (1 review written)

Swale Heating recently carried out an annual boiler service and general inspection of our gas appliances. The engineer was very thorough and professional and gave excellent feedback on the condition of our boiler and the other items tested (which included smoke alarms, cooker hob and meter etc.). I was entirely satisfied with the visit and highly commend the engineer who carried it out… Read Full Review

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★★☆☆☆

“ Joker servicing”

Written on: 09/05/2017 by lrHarding434 (1 review written)

Following replacement of motorised valve it took 3 more visits to find valve had been incorrectly wired… Read Full Review

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★★★★★

“Swale heating service”

Written on: 08/05/2017 by Finch271 (1 review written)

Very pleased with the service we received from Swale Heating. Engineer was punctual, very polite and professional. Left us with no mess after the service and made sure he left the site clean and tidy after himself. Would have no problem recommending Swale Heating. This will be the second boiler they have installed and serviced for me. The other was at a previous address and again very professional service… Read Full Review

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