Swale Heating www.swaleheating.com Reviews

★★★☆☆
3.2 / 5
110
54.6% of users recommend this
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Swale Heating www.swaleheating.com

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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 05/07/2015 by Lillybet30 (1 review written)

I have a maintenance contact with Swale Heating and have never had any cause to call the out apart from the annual service, until last week when my boiler decided to pack up. They sent an engineer out the same day who diagnosed that a valve on the boiler was the cause of the issue. He didn't have a replacement on the van but after speaking to the office, they found one at a local merchants, so he was able to go and pick it up and fit it the same day. The engineer who came was a pleasure to… Read Full Review

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★★★★★

“FANTASTIC JOB!!!!”

Written on: 02/07/2015 by NattyA (1 review written)

I have recently had a new boiler installed and I have to say I was very impressed! Both installers and office staff are very friendly and helpful, the installer we had was very professional and kept us up to date with how he was getting on at all times and answered any questions we had. The installer put dust sheets down and tidied up after himself when he had finished. All in all hardworking professional company who I have already recommended to family and friends… Read Full Review

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★★★★☆

“Brilliant local company ”

Written on: 02/07/2015 by Munoz446 (1 review written)

I had Swale Heating install a new central heating system for me last month and wasn't disappointed. First the total cost of the installation was affordable plus an option to take out a finance agreement made it even more appealing as I could spread the cost over 12 months, secondly the engineer who attended was not only polite and courteous (showing his ID, always asking before entering rooms) but was also very tidy, he put dust sheets down to make sure no mess was made. After the installation… Read Full Review

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★★★★☆

“Vaillant”

Written on: 29/06/2015 by Allen442 (1 review written)

After reading some comments online, I was going to cancel, but went ahead, very pleased with my new boiler, Where the old boiler was taken out, the wall and the new pipe, this area needs making good. It's a shame they don;t include this as part of the service… Read Full Review

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★☆☆☆☆

“8 months later boiler still isnt' working!”

Written on: 24/06/2015 by victorialaskowski (1 review written)

Through the energy efficient scheme by the Government, I applied for a new boiler through my energy supplier. Swale Heating were the designated contractors for this. In October 2014 Swale, after cancelling three appointments finally came to fit my new "energy efficient" boiler. Two days later (I left the next day after having the boiler fitted overseas) I received a telephone call from my daughter telling me that there was no hot water, and that the boiler was leaking all over my microwave… Read Full Review

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★★★★★

“Great job!”

Written on: 20/06/2015 by TonyRob5555 (1 review written)

The guys involved did a great job, very professional, friendly and kept the disruption to a minimum, finished on time, we're very happy with our new boiler, it's working perfect and is very efficient. Great job and many thanks… Read Full Review

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★★★★★

“Fantastic, Amazing, Brilliant”

Written on: 19/06/2015 by familyshep (1 review written)

From start to finish we cannot fault the friendly, helpfulness of all the staff. We initially enquired online and this was followed up the very next day to make an appointment for the assessor to come out and see exactly what we needed. Their assessment was the same as we had had thought. The assessor explained clearly in "English" the timescales, prices etc. We asked if we could arrange the fitting of the new boiler in 6 weeks time, this was agreed. The finance was sorted out swiftly the next… Read Full Review

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★★★★★

“Boiler Installation”

Written on: 19/06/2015 by Luciejean01 (1 review written)

Fantastic service, great staff very polite and kept me uptodate every step. Price and payment scheme couldn't be matched. Would definitely use them again… Read Full Review

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★★★★★

“Exceptional”

Written on: 30/05/2015 by blackcatgaz (1 review written)

We needed our boiler to be moved to another location & not only were Swale £800 cheaper than another quote we received the workmanship & service has been excellent. The heating engineer cleaned as he went leaving us with minimum mess & disruption & the result is fantastic. They come highly recommended by us… Read Full Review

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★★★★★

“1st Class Service”

Written on: 21/05/2015 by 57O'Brien (1 review written)

I heard their advert on Smooth Radio. Checked them out on line and was very impressed with their website and comparison systems for installation. I needed a a new Combi boiler and received a good quote and value for money. All went smoothly and I am extremely pleased with the 1st Class Service and no hassle installation of my new boiler. I have also taken up their annual home care offer on the boiler and radiators which is far better value than other competitors and their work is followed up by… Read Full Review

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★★★★★

“New Boiler Installation”

Written on: 15/05/2015 by ChrisLock (1 review written)

Following my enquiry by email I received, by return, a broad estimate of the cost of having a new central heating boiler installed. Shortly after, I was contacted to arrange a visit by the company's representative. He checked the existing CH setup and expained clearly what would be involved in the installation. He then gave me a fixed price for the job and arranged for the work to be carried out within two days. Two engineers arrived at the appointed time, set to work immediately and worked… Read Full Review

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★★★★★

“First class prompt aervice”

Written on: 08/05/2015

Very fast service and very helpful and friendly all the people I dealt with from the first phone call to all the engineers, electricians and supervisors that attended to replace by boiler. Can't thank them enough for prompt service and everything planned quickly and without a hitch. Thank you so much, will definitely use you regularly for service, reasonable prices as well, much better than others I had contacted… Read Full Review

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★★☆☆☆

“allways late, difficult to contact, i.e customer care....”

Written on: 07/05/2015

these people never turn up on time communication is lacking i.e just spent over an hour trying to get someone at customer care to answer the phone to arrange a service because the date they have given us is no good, 2 weeks ago tried to get a fitter out lost 2 days pay waiting for repairs, waited and waited for someone to answer the phone and was told to rebook refused to do this and eventually a fitter arrived and solved the problem in 30 mins. Fitters are really good but customer service… Read Full Review

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★★★★★

“Neat and Efficient”

Written on: 06/05/2015 by Hawkins494 (1 review written)

We are very pleased with the installation - from start to finish everyone involved provided us with a good service, from the information presented at the consultation, through to the quality of the installation and sign off. There were no delays and minimal disruption. We would not hesitate to recommend Swale heating… Read Full Review

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★★★★★

“Excellent all round service”

Written on: 06/05/2015 by qsRalston66 (1 review written)

I am the owner of the property that you replaced the boiler in. My tenents Could not praise you enough & says a marvelous job was done. From my 1st phone call of enquiry to the sign off of the job & keeping me updated with everything, i could not of asked for more. I will get to see the work myself in July when i am back in UK. Thankyou… Read Full Review

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★☆☆☆☆

“Awful service from Swale Heating!!!!!!!!!!!!!”

Written on: 05/05/2015 by EDOK (1 review written)

I am a retired, disabled person with a severe speech & mobility problem, living on my own. Boiler packed up - no heating or hot water. Requested required repair to housing association & they booked an emergency call-out. That was on April 9th. Someone did call, but by the time I answered the door, they'd gone. A card was stuffed into the letterbox behind the weather flap & pushed through with the mail two days later. Here we are 5 weeks later after several engineers? have called, various parts… Read Full Review

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★★★★★

“Happy & relieved!”

Written on: 27/04/2015 by Saunders1945 (1 review written)

I have had two bad experiences with contractors in the past so I was worried about the contractor I would choose to install a new combi boiler. Well, I am very happy & relieved I chose Swale. Slightly more expensive than other quotes but I feel so worth it for the reliability, professionalism & workmanship of everyone. Also, convenient appointments booked & everything followed up as promised. Definitely recommend as I had an overall good experience… Read Full Review

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★★★★☆

“Boiler Installation”

Written on: 27/04/2015 by mjw1952 (1 review written)

We were very pleased with our new boiler installation, the engineer was very hard working polite and professional throughout. During the couple of days he was in our home he always had time to answer all of our questions, He cleaned up and disposed of all the debris after the installation. The only minor problem was the electrician took a few days to return and complete the project… Read Full Review

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★★★★★

“Pleasant change”

Written on: 07/04/2015 by Greenwoodyk324 (1 review written)

Quick efficient service,all the waste cleared at the end of the job. Very pleased with my new boiler. Would recommend to anyone who needs a new heating system, all the staff are very helpful and get the job done!… Read Full Review

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★☆☆☆☆

“Is This a Joke Firm?”

Written on: 01/04/2015 by Tonyi32 (1 review written)

Waited in for the 3 hour time slot, and nobody either turned up or had the courtesy to call. Who do these people think they are? I will never speak to them and I hope whomever reads this review will be able to use this review along with others to make an informed choice. When i find a decent firm i'll let you know… Read Full Review

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