Swale Heating www.swaleheating.com Reviews

★★★☆☆
2.7 / 5
42% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Swale Heating www.swaleheating.com - Ask a question now

Media Gallery for Swale Heating www.swaleheating.com

Swale Heating www.swaleheating.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“very pleased”

Written on: 18/12/2014 by 60998 (1 review written)

very good service, clean tidy workmanship good price would happily recommend to friends and family… Read Full Review

Report this review
★★★★☆

“very happy with our new boiler. the workmen were very...”

Written on: 18/12/2014 by McKinneyxg233 (1 review written)

very happy with our new boiler. the workmen were very tidy and worked hard. the work was completed as planned… Read Full Review

Report this review
★★★★★

“The New Boiler”

Written on: 17/12/2014 by hmFagan268 (1 review written)

I was very impressed by the engineer who arrived with tools and dust sheets under his arm, the boiler arrived later after he had removed the old one. He was polite and hard working, and when he had finished he had his own dust pan and brush and vacuum cleaner. The job took as long as he said it would and the magnaflush, which was carried out at a later date was the same. Everyone who came was polite and the whole replacement was a simple procedure… Read Full Review

Report this review
★★★★★

“New Boiler and several radiators”

Written on: 16/12/2014 by Karab200 (1 review written)

The initial reps visit did not have details of different radiators this caused a problem on delivery but Customer Service responded excellently and delivered replacements within two days.The installation went like a dream and we were not left without heating or hot water for more than a few hours.Fitters were extremely knowledgeable no mess all areas well protected by dust covers.All rubbish and old system removed daily. Great Service have no hesitation in recommending this Company they are 5 *… Read Full Review

Report this review
★★★★☆

“My expeirience of Swale Heating”

Written on: 15/12/2014 by LandenMcCulloch256 (1 review written)

We had a full central heating system installed from scratch. We are, at present, most satisfied with the installation and Swale Heating's service. The fitter was excellent on all counts. The service from head office was also good, e.g. phone calls were always returned if I could not speak to the appropriate person. The follow up care was very good too… Read Full Review

Report this review
★★★★★

“Pulled out all the stops”

Written on: 15/12/2014 by cvHagan1954 (1 review written)

The initial boiler assessment was incorrect and there were a couple of other issues along the way BUT the reason I have given Swales 5* is because of they way they dealt with the problems. A new assessment and great plumber was sent around who did the work effectively and left the area in good order. Value for money is excellent - both the installation and the guarantee… Read Full Review

Report this review
★★★★★

“Boiler service by Swale heating- great job!”

Written on: 12/12/2014 by Camryn134 (1 review written)

From the start to finish this was a straight forward process. I found it easy to book the service over the phone on a day that was good for me. I was asked if I wanted a morning or afternoon appointment and was given a 4 hour slot. I received written confirmation and a receipt within days of booking it. The engineer arrived within the time stated, which is always good. I.D was shown at the door which was reassuring. All gas appliances were checked thoroughly with no problems. The engineer was… Read Full Review

Report this review
★☆☆☆☆

“Have not a clue - making jobs”

Written on: 05/12/2014 by Hanleymi381 (1 review written)

condemmed boiler which was only 5 years old, condemmed fire as "old" works perfectly. had checked by a proper gas safe engineer and he just laughed at their conclusions. dont go near them - candidate for Rogue Traders!… Read Full Review

Report this review
★☆☆☆☆

“Don't go near them, £75 for misdiagnosed boiler issue”

Written on: 26/11/2014 by Quinlangr468 (1 review written)

I have a fairly obscure heating unit that I was told Swale Heating could fix. I was told the upfront £75 was for the first hour. I also told him that other residents had had the problem and it was more than likely a blocked up filter. The guy came, said he'd never seen the system and would not look at the filter because it would take too long. He then said I needed one or two new parts that could go to over £200 and that I'd get a quote the next day. That call never came. I got a local… Read Full Review

Report this review
★☆☆☆☆

“Sick, elderly lady left without heating for 3 weeks!!!!”

Written on: 25/11/2014 by Amanda3004 (1 review written)

Shocking treatment. Promises made to get parts and return but no-one turns up when agreed. When chased up parts are not available. One night the engineer was supposed to arrive at 8:30 they then said they would be here at 3am!!!! Still no-one arrived. Every date and time has been missed altogether or engineers turn up with no parts to be able to fix the problem. The result is no heating for 3 weeks. This is unacceptable as constantly being fobbed off with excuses! … Read Full Review

Report this review
★★★★★

“Central heating and hot water boiler”

Written on: 15/11/2014 by qjBroussard420 (1 review written)

Fitted in a professional and efficient manner, Friendly and trustworthy worker, who was left to get on with it. Completed within the allotted time frame. Electrician spotted a problem with the electricity supply and dealt with it giving follow up advise. Highly recommended. … Read Full Review

Report this review
★★★★★

“New Worcester Bosch Boiler”

Written on: 14/11/2014 by kammster (1 review written)

Neat installation of replacement combi boiler at a great price. Installers were polite, on time and tidy. Boiler working fine and 2 years maintenance contract included in price. A very good customer experience and highly recommend based on my installation,quality of work and customer service. Cons - none… Read Full Review

Report this review
★☆☆☆☆

“worst experience ever!!”

Written on: 14/11/2014 by JasonMontgomery (1 review written)

I had my annual gas check back in October. I was told I had a small leak and needed a new part fitted. The engineer then went on to call the office to order part. He could not get through so he said he would order and they would call before for day to come fit it that week. Friday came and I heard nothing. So I then called on Monday to be told he hadn't even bothered to order part and as they don't know where the leak was, they would have to come out again to see what was wrong. So I would… Read Full Review

Report this review
★★★★★

“Swale Heating installation”

Written on: 10/11/2014 by Semaj16 (1 review written)

What an excellent experience with Swale Heating installation. With sincere thanks to our plumbers completing everything in a day and a half . Efficient and clean with our concerns discussed and implemented through the whole process. To the other man , again discussing and keeping us informed of all electrical wiring carried out and to the final guy for his completion of cleaning system in for the whole of the installation. With another guy giving advice on time settings for the whole system and… Read Full Review

Report this review
★☆☆☆☆

“Do not get involved with them”

Written on: 29/10/2014 by lowwwood (1 review written)

On two occasions i booked them to service my boiler and twice they did not turn up not even a phone call from them to say why,after spending ages in a queue i was told sorry do you want to make another appointment.I now have asked for my money back (as you have to pay up front)… Read Full Review

Report this review
★★★★★

“a job well done”

Written on: 20/10/2014 by IDEEE (1 review written)

We were very satisfied with the installation of our new Combi boiler.The work started on a Monday and by Wednesday (as promised) was completed with all waste removed. The workmen were prompt and the work was carried out with little inconvenience.There were no problems at any stage. Would recommend to any friends considering a new central heating boiler… Read Full Review

Report this review
★☆☆☆☆

“They don't have a clue what there on about”

Written on: 15/10/2014 by JadeHastings47 (1 review written)

They were sent by affinty sutton to fix my boiler only to tell me the problem is not with the boiler but with the pipe work. I then contacted the company who was fitting our new kitchen (not Swale) to let them know there was a problem with the pipework they come within the hour (after Swale have been) and knew right away it was our heat exchanger in our boiler, they went and got a new one for us right away and fitted it. The boiler has been perfect since!… Read Full Review

Report this review
★★☆☆☆

“Rarely show up, if they do its hours late.”

Written on: 04/10/2014

Moved into a nice flat recently and came across issues with immersion heater. 1st appointment was a no show, when I rang the next day to find out what happened apparently they had attended (lies). A second appointment was made where my cold water tap was used to force water through the hot water pipes. Still no fix. 2 days later another appointment made ended with the situation being "fixed," they did not check anything. Waited in again the next day, ALL day when an appointment was made by my… Read Full Review

Report this review
★★★★★

“Great job!!!”

Written on: 13/09/2014 by Schmidtjq498 (1 review written)

Had a great experience with Swale heating. Expert initial survey, good price. Pleasant dealing with office staff. Installation went well carried out by tradesmen who really knew their job. Would definitely recommend Swale!!!… Read Full Review

Report this review
★★★★★

“Best Service Of ALL Tradesmen”

Written on: 28/08/2014 by nathan_sturley (1 review written)

They are brilliant professionals as I have been ripped off in the past, They don't push it on you but rather offer you what they can do then do it within a week. They also let you pay it off in month by month payments.Great stuff The boiler is quality and the guys are friendly and professional. This should be an example of how to run a successful business. Nathan Sturley. … Read Full Review

Report this review
overview