Swale Heating www.swaleheating.com Reviews

★★★☆☆
2.9 / 5
47% of users recommend this
  • Value For Money

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Swale Heating www.swaleheating.com

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Latest Reviews

★☆☆☆☆

“Disgraceful experience”

Written on: 21/01/2015 by Gustafson100 (1 review written)

I have been without heating for 9 days despite an engineer coming out in November and finding the problem and ordering all the parts. I have been lied to and fobbed off and engineers coming out that had no parts to complete the job. I was given a heater which I could not use as the plug heated up and was clearly dangerous. How can a company leave anyone including a 12 yr old child without heat and say it is not an emergency and think they give good service. I have missed days off work and lost… Read Full Review

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★★★★★

“A happy customer ”

Written on: 14/01/2015 by Jean148 (1 review written)

We are very happy with the boiler ,from arranging it with the rep to completion ,very clean and tidy whilst installing the boiler and removing the tank ,all rubbish taken away promptly,I would most definitely recommend Swale heating to family and friends a good job done ☺️.(thank you )… Read Full Review

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★★★★★

“would use them again anytime”

Written on: 12/01/2015 by mrs4852 (1 review written)

we were very pleased with all the work they did & when they left they took all there rubbish with them. would definitely recommend them… Read Full Review

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★★★★☆

“New boiler installation,”

Written on: 10/01/2015 by Waltonov1958 (1 review written)

We were very pleased with the way the old boiler was removed and disposed of and the new boiler was fitted neatly and Efficiently. We also find that the Swale staff are very helpful and pleasant… Read Full Review

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★★★★★

“excellent service throughout”

Written on: 10/01/2015 by Coopercc214 (1 review written)

this will be the second time of using swale heating which will show how pleased with their service we are .all the staff were polite and carried out their work very profesionally the working of the new boiler was explained in layman talk and is working perfectly once again well done swale… Read Full Review

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★★☆☆☆

“Swale Heating let down”

Written on: 04/01/2015 by dave.elsworth.31 (1 review written)

Unfortunately, terrible experience from Swale Heating. New boiler and shower pump installed at similar cost to British Gas disappointingly by a Swale sub contractor. After more than 6 visits to get the original bodged electrical and piping installation corrected the pump was still u/s and with no engineer having a clue, I bought another new pump myself, I believe the original was damaged during installation, but still had to pay Swale all the money. They basically stonewalled any claim for… Read Full Review

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★☆☆☆☆

“boiler and bathroom fitting ”

Written on: 29/12/2014 by MaryDwyer227 (1 review written)

new boiler from them a year ago and now not working. sink leaking. fitter promised to come back to check on boiler fitting - never returned. total nightmare and I fully expect to have to pay another company to put it right… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 26/12/2014 by Silvaqf429 (1 review written)

Well what can you say apart from what a service we received from them. From start to finish i can not find fault from the first visit to after sales. The engineer was exact in every way, The sales person did not try to sell me some thing that i did not want or need and the follow up staff have been 5 star all the way. Thats all the Pros as for the Cons......Yep they where that good… Read Full Review

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★★★★★

“Best price and excellently fitted”

Written on: 23/12/2014 by Hale368 (1 review written)

We got three quotes for a combi boiler. The surveyor was helpful, didn't do a 'hard sell' and looked for the best solution in a complicated old property which had a dated boiler. Swale Geating gave the best price and the boiler was fitted neatly, on time. It went like clockwork including making good and clearing every scrap of packing and waste. We were also impressed by the effort they put into checking we were satisfied with jthe boiler as they sent an inspector to look at the work… Read Full Review

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★★★★★

“quick, efficient and tidy work”

Written on: 23/12/2014 by Green288 (1 review written)

The members of the Swale team were all very polite and worked quickly and tidily. We are delighted with our boiler installation and would recommend Swale for value as well… Read Full Review

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★★★★★

“Gas Boiler installation”

Written on: 21/12/2014 by DealmanDeal (1 review written)

Installers were knowledgeable, friendly and efficient and installed a new boiler with the minimum of fuss. They were tidy and left the site leaving no mess. The old boiler was taken after about three days rather than the following day but that was very much a minor problem. For personal reasons I have had to delay the inspectors visit and he is yet to call. There is nothing about the way in which the job was done that I could criticise. … Read Full Review

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★★★★★

“very pleased”

Written on: 18/12/2014 by 60998 (1 review written)

very good service, clean tidy workmanship good price would happily recommend to friends and family… Read Full Review

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★★★★☆

“very happy with our new boiler. the workmen were very...”

Written on: 18/12/2014 by McKinneyxg233 (1 review written)

very happy with our new boiler. the workmen were very tidy and worked hard. the work was completed as planned… Read Full Review

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★★★★★

“The New Boiler”

Written on: 17/12/2014 by hmFagan268 (1 review written)

I was very impressed by the engineer who arrived with tools and dust sheets under his arm, the boiler arrived later after he had removed the old one. He was polite and hard working, and when he had finished he had his own dust pan and brush and vacuum cleaner. The job took as long as he said it would and the magnaflush, which was carried out at a later date was the same. Everyone who came was polite and the whole replacement was a simple procedure… Read Full Review

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★★★★★

“New Boiler and several radiators”

Written on: 16/12/2014 by Karab200 (1 review written)

The initial reps visit did not have details of different radiators this caused a problem on delivery but Customer Service responded excellently and delivered replacements within two days.The installation went like a dream and we were not left without heating or hot water for more than a few hours.Fitters were extremely knowledgeable no mess all areas well protected by dust covers.All rubbish and old system removed daily. Great Service have no hesitation in recommending this Company they are 5 *… Read Full Review

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★★★★☆

“My expeirience of Swale Heating”

Written on: 15/12/2014 by LandenMcCulloch256 (1 review written)

We had a full central heating system installed from scratch. We are, at present, most satisfied with the installation and Swale Heating's service. The fitter was excellent on all counts. The service from head office was also good, e.g. phone calls were always returned if I could not speak to the appropriate person. The follow up care was very good too… Read Full Review

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★★★★★

“Pulled out all the stops”

Written on: 15/12/2014 by cvHagan1954 (1 review written)

The initial boiler assessment was incorrect and there were a couple of other issues along the way BUT the reason I have given Swales 5* is because of they way they dealt with the problems. A new assessment and great plumber was sent around who did the work effectively and left the area in good order. Value for money is excellent - both the installation and the guarantee… Read Full Review

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★★★★★

“Boiler service by Swale heating- great job!”

Written on: 12/12/2014 by Camryn134 (1 review written)

From the start to finish this was a straight forward process. I found it easy to book the service over the phone on a day that was good for me. I was asked if I wanted a morning or afternoon appointment and was given a 4 hour slot. I received written confirmation and a receipt within days of booking it. The engineer arrived within the time stated, which is always good. I.D was shown at the door which was reassuring. All gas appliances were checked thoroughly with no problems. The engineer was… Read Full Review

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★☆☆☆☆

“Have not a clue - making jobs”

Written on: 05/12/2014 by Hanleymi381 (1 review written)

condemmed boiler which was only 5 years old, condemmed fire as "old" works perfectly. had checked by a proper gas safe engineer and he just laughed at their conclusions. dont go near them - candidate for Rogue Traders!… Read Full Review

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★☆☆☆☆

“Don't go near them, £75 for misdiagnosed boiler issue”

Written on: 26/11/2014 by Quinlangr468 (1 review written)

I have a fairly obscure heating unit that I was told Swale Heating could fix. I was told the upfront £75 was for the first hour. I also told him that other residents had had the problem and it was more than likely a blocked up filter. The guy came, said he'd never seen the system and would not look at the filter because it would take too long. He then said I needed one or two new parts that could go to over £200 and that I'd get a quote the next day. That call never came. I got a local… Read Full Review

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