Swale Heating www.swaleheating.com Reviews

★★☆☆☆
2.4 / 5
34% of users recommend this
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Swale Heating www.swaleheating.com

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Latest Reviews

★☆☆☆☆

“Don't go near them, £75 for misdiagnosed boiler issue”

Written on: 26/11/2014 by Quinlangr468 (1 review written)

I have a fairly obscure heating unit that I was told Swale Heating could fix. I was told the upfront £75 was for the first hour. I also told him that other residents had had the problem and it was more than likely a blocked up filter. The guy came, said he'd never seen the system and would not look at the filter because it would take too long. He then said I needed one or two new parts that could go to over £200 and that I'd get a quote the next day. That call never came. I got a local… Read Full Review

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★☆☆☆☆

“Sick, elderly lady left without heating for 3 weeks!!!!”

Written on: 25/11/2014 by Amanda3004 (1 review written)

Shocking treatment. Promises made to get parts and return but no-one turns up when agreed. When chased up parts are not available. One night the engineer was supposed to arrive at 8:30 they then said they would be here at 3am!!!! Still no-one arrived. Every date and time has been missed altogether or engineers turn up with no parts to be able to fix the problem. The result is no heating for 3 weeks. This is unacceptable as constantly being fobbed off with excuses! … Read Full Review

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★★★★★

“Central heating and hot water boiler”

Written on: 15/11/2014 by qjBroussard420 (1 review written)

Fitted in a professional and efficient manner, Friendly and trustworthy worker, who was left to get on with it. Completed within the allotted time frame. Electrician spotted a problem with the electricity supply and dealt with it giving follow up advise. Highly recommended. … Read Full Review

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★★★★★

“New Worcester Bosch Boiler”

Written on: 14/11/2014 by kammster (1 review written)

Neat installation of replacement combi boiler at a great price. Installers were polite, on time and tidy. Boiler working fine and 2 years maintenance contract included in price. A very good customer experience and highly recommend based on my installation,quality of work and customer service. Cons - none… Read Full Review

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★☆☆☆☆

“worst experience ever!!”

Written on: 14/11/2014 by JasonMontgomery (1 review written)

I had my annual gas check back in October. I was told I had a small leak and needed a new part fitted. The engineer then went on to call the office to order part. He could not get through so he said he would order and they would call before for day to come fit it that week. Friday came and I heard nothing. So I then called on Monday to be told he hadn't even bothered to order part and as they don't know where the leak was, they would have to come out again to see what was wrong. So I would… Read Full Review

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★★★★★

“Swale Heating installation”

Written on: 10/11/2014 by Semaj16 (1 review written)

What an excellent experience with Swale Heating installation. With sincere thanks to our plumbers completing everything in a day and a half . Efficient and clean with our concerns discussed and implemented through the whole process. To the other man , again discussing and keeping us informed of all electrical wiring carried out and to the final guy for his completion of cleaning system in for the whole of the installation. With another guy giving advice on time settings for the whole system and… Read Full Review

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★☆☆☆☆

“Do not get involved with them”

Written on: 29/10/2014 by lowwwood (1 review written)

On two occasions i booked them to service my boiler and twice they did not turn up not even a phone call from them to say why,after spending ages in a queue i was told sorry do you want to make another appointment.I now have asked for my money back (as you have to pay up front)… Read Full Review

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★★★★★

“a job well done”

Written on: 20/10/2014 by IDEEE (1 review written)

We were very satisfied with the installation of our new Combi boiler.The work started on a Monday and by Wednesday (as promised) was completed with all waste removed. The workmen were prompt and the work was carried out with little inconvenience.There were no problems at any stage. Would recommend to any friends considering a new central heating boiler… Read Full Review

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★☆☆☆☆

“They don't have a clue what there on about”

Written on: 15/10/2014 by JadeHastings47 (1 review written)

They were sent by affinty sutton to fix my boiler only to tell me the problem is not with the boiler but with the pipe work. I then contacted the company who was fitting our new kitchen (not Swale) to let them know there was a problem with the pipework they come within the hour (after Swale have been) and knew right away it was our heat exchanger in our boiler, they went and got a new one for us right away and fitted it. The boiler has been perfect since!… Read Full Review

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★★☆☆☆

“Rarely show up, if they do its hours late.”

Written on: 04/10/2014

Moved into a nice flat recently and came across issues with immersion heater. 1st appointment was a no show, when I rang the next day to find out what happened apparently they had attended (lies). A second appointment was made where my cold water tap was used to force water through the hot water pipes. Still no fix. 2 days later another appointment made ended with the situation being "fixed," they did not check anything. Waited in again the next day, ALL day when an appointment was made by my… Read Full Review

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★★★★★

“Great job!!!”

Written on: 13/09/2014 by Schmidtjq498 (1 review written)

Had a great experience with Swale heating. Expert initial survey, good price. Pleasant dealing with office staff. Installation went well carried out by tradesmen who really knew their job. Would definitely recommend Swale!!!… Read Full Review

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★★★★★

“Best Service Of ALL Tradesmen”

Written on: 28/08/2014 by nathan_sturley (1 review written)

They are brilliant professionals as I have been ripped off in the past, They don't push it on you but rather offer you what they can do then do it within a week. They also let you pay it off in month by month payments.Great stuff The boiler is quality and the guys are friendly and professional. This should be an example of how to run a successful business. Nathan Sturley. … Read Full Review

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★★★★★

“excellent service and nice people”

Written on: 28/08/2014 by nlSchaefer400 (1 review written)

arrived on time, work was extremely clean and efficient all done in one day… Read Full Review

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★☆☆☆☆

“completely incompetent”

Written on: 07/08/2014

It took 7 visits for Swale to replace a faulty immersion heater and now we are waiting home for the 4th day in a row for them to replace a faulty valve. They make appointments and do not keep them. When we complain they say there was never an appointment made! If they do show up for an appointment they are more likely to break the part than fix it. In both cases they made the problem far worse before ever fixing it. would not recommend Swale to my worst enemy but our housing association… Read Full Review

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★★★★★

“Excellent service all round”

Written on: 05/08/2014

From the arrival of the Heating Consultant to the completion of the instullation all Staff were very professional,polite and helpful… Read Full Review

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★★★★★

“Very good service”

Written on: 03/08/2014 by 26Caldwell (1 review written)

We have been with Swale for 10 years and the latest job was the best ever, on time on budget with no fuss… Read Full Review

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★★☆☆☆

“Can't keep appointments”

Written on: 28/07/2014 by Prdn (1 review written)

It took 4 visits from Swale to install my boiler (5 if you include the estimate). The engineer was 2 and a half hours late on the first day, then the "supervisor" who comes to sign off on the work (not sure why this couldn't be done on the previous visit) called in sick twice. He did at least turn up on the second sick morning but very late. This obviously cost my business time and money as I had to take additional time off. Swale refused to offer any sort of discount or refund (even £50 off a… Read Full Review

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★★★★★

“We have Hot water again!”

Written on: 17/07/2014 by Tedkingsley9 (1 review written)

Our boiler broke down causing us some real problems - I called Swale Heating And booked an appointment for someone to give me a quite for a new one.They turned up within 2 days and quoted for the cost of a new combi boiler. Was fitted quickly and engineer was courteous enough to put dust sheets down over new carpet (past experience with other tradesmen means I was fearing black footprints!) . New boiler is working perfect- so glad I can have a hot shower again! Not 1 bad thing to say- engineer… Read Full Review

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★★★★☆

“Engineer was brilliant”

Written on: 04/07/2014 by RussoItalian110 (1 review written)

Engineer came out, was really friendly and fixed issue Did what was needed without any problems- very impressed… Read Full Review

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★★★★☆

“Very happy”

Written on: 25/06/2014 by Hutchison1978 (1 review written)

Turned up on time and engineer was nice & friendly. New boiler has as expected been working fine (so no gripes on that front) and they were about £1000 less than the quote I got from British Gas! Would recommend… Read Full Review

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